Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
About us
Maid with Joy Agency, is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility in all of our jobs. We are a locally owned and operated business with more than 20 years of experience serving Marina Del Rey, CA and surrounding areas. There is no job too big, or too small for our team. Call today and let us put our experience to work for you!
Business highlights
Se habla espanol
28 years of experience
Services we offer
Cleaning Service
Accepted Payment Methods
- CreditCard
Reviews
3.842 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 10% | ||
| 14% | ||
| 7% | ||
| 12% |
Filter reviews by service
Showing 1-25 of 42 reviews
Michele M.
Sep 2022
Maid Service
Very cheerful and pleasant workers.
Lynetta L.
Aug 2022
One Time Interior House Cleaning
Carmen was excellent loved her work setting up visit every 2 weeks loved the service would definitely recommend to everyone
Janet N.
Aug 2022
Maid Service
How do i request this crew again?
Fred S.
Jul 2022
One Time Interior House Cleaning
Pleasant, punctual and efficiient. No job too big, no job too small.
Lara D.
Jul 2022
One Time Interior House Cleaning
Good.
Misa F.
Jun 2022
Post Construction Clean up
Post construction cleaning went longer than expected. Unfortunately, they have missed many areas of wiping and vacuuming.
Response from Maid with Joy Agency
"When the client called, we immediately contacted the crew who offered to return the following day to go over areas she said they missed: a coat closet, some shelves in the cabinets and the vacuuming of some areas of carpet. The client said that was not necessary. As per the client's instructions, she said that they did not have to move glass objects in a closet, so the crew dusted around those areas. After they cleaned the kitchen, workmen arrived to install a microwave and they were not able to finish the floor until the workmen left, but the crew had already cleaned all the cabinets. I'm not sure if this is where the issue was. The crew vacuumed 3 sofas, all the cushions and moved boxes and whatever furniture they were able to move. There were some things that were too heavy to move. Whenever there is a complaint we do our best to rectify the issue immediately."
Joel H.
Feb 2022
One Time Interior House Cleaning
I cannot recommend Maid With Joy cleaning services any more highly. Lorraine and her staff were superb! We are from Rhode Island and because of a death in our family, we had to come to Los Angeles to settle things in an apartment. The conditions were simply terrible, but Lorraine took over all of the cleaning duties, arranging charitable donations, arranging for moving of furniture and for the sales of some of the personal effects. These ladies said what they would do, and they did it to a "T". They were very hard working and efficient in every way. If I ever had the need for a service like theirs, I would use them without question! I am can happily tell you that if you use them for small or large jobs, you will also be happy that you did so. --Joel. H. Harrison
Vondradee C.
Sep 2021
Maid Service
I ordered a deep cleaning. The cleaners that showed up did not do a good job. They did not clean the floors under or around any of the furniture. There was still visible dust and dirt under chairs and tables in the common area; which has laminate floors. My kitchen and bathroom counters were still dirty after they were done. I had to clean after they cleaned. They also did not dust in the dining room area at all.
Response from Maid with Joy Agency
"Our office staff followed up immediately on the complaint and booked a redo for the following day. We offered to send the crew back to redo the areas missed but the client never responded until now. If a customer is unhappy a crew always offers a redo the following day or the same day."
Rachel F.
Sep 2021
Maid Service
Didnâ t have to tell them what I wanted they came in and started the cleaning I was very happy
Alice L.
Aug 2021
Post Construction Clean up
I have photos of their $450 "deep cleaning" job. I wish I could post them here. You would not believe the things they did not clean or left behind. In addition, they used my supplies rather than their own. They left a dirty floor behind the trash can, a dirty toilet seat, cleaned the inside of the windows but not the outside and not the inside window sills. When I asked why they didn't do the window sills the man replied, "Our team doesn't do that. We only do inside." I contacted the owner with my photos and complaints. She returned my call on my landline. Until that time she knew to use my cell #. I called back and she scolded me for using her home phone when it was the one on her site; told me to send the photos to her office. I did. The office called back the next day. i returned call. She wasn't available. They called again. Returned. She was not available after, "Let me check". I left message again - third one. They did not respond. This company should be shut down. They are not professional and do not stand by their work.
Response from Maid with Joy Agency
"We apologize that the client wasn't happy with the service the crew provided. I made 2 attempts on 7/22 and 7/26, to contact the client after we received her complaint. I called her twice on the only number we were given. She states I called her landline, but we only have the number she texted us on. She requested only specific areas of the unit and the crew wasn't required to clean the entire place. Crews always return to rectify problems, but if a client doesn't call us back to schedule a redo, it is beyond our control."
Jean G.
Aug 2021
One Time Interior House Cleaning
Erica and Edgar did a great job. Very friendly, explained what needed to be done. In the time discussed did an excellent job. I was scheduled for 3 hrs. and cleaners were done in 1 1/2 hrs. New to this service and final charge, wonder if it was a little high?
Todd C.
Aug 2021
Maid Service
Carmen did a Great job!!
Ray P.
Jul 2021
One Time Interior House Cleaning
They were very responsive and prompt and addressed any and all issues fairly as well
Bruce S.
Jun 2021
One Time Interior House Cleaning
two people came and were very friendly and well equipped. They worked hard for three hours and did a excellent job.
Mark H.
May 2021
Maid Service
It's really too early to give a totally accurate rating. Some early issues with returning a couple of calls but communications improved. My tenants report that the cleaners did a very good job on the first visit. Price seems reasonable and I will monitor the next visits.
Mattia C.
May 2021
Maid Service
The team arrived 20 min. early, which is a problem for my husband as he is disabled we have a routine we must follow. I allowed them to come to work in another part of the house. I did some checking as they finished certain areas had to have them come back to clean the soap shelves in the shower, did not wipe down the kitchen drawer surfaces well, dust a cd tower in the family room, re vacuum, the rug in the guest room, mop under a shelving unit in the entry, and they finished the floors in the kitchen laundry room as they were leaving. Since it was wet when they left, I could not see the dry floor which had spots that were not clean. The owner called me 2 days later offered to have another crew come in (not sure if I had to pay again). I told her I would have to discuss with my husband to call back in a day or two. Never heard from her again. So they did an OK job but not great.
Bob B.
Apr 2021
Maid Service
Showed up late, cleaning was sub standard
JODIE K.
Apr 2021
Maid Service
She cleaned my sons apartment and washed sheets and towels. Place was really clean and he said she did a great job!
Jeri W.
Feb 2021
One Time Interior House Cleaning
It was a terrible experience not only did they do a terrible awful job again did such BAD job. They left soap scum on my fixtures and facets. The worst thing was they sprayed the inside of the oven and NEVER cleaned it off. When I called the company she was extreamly rude!!! and did not respond I even sent her pictures of the mass they left. They even took the brass fixture finish off and she did not do anything except be rude . I would NEVER hire them again and I do not think you should recommend them to anyone. I will never use Home adviser for anything! The company made me pay in advance now I know why. I ended up cleaning my house myself . Do Not Hire This Company. You will certainly regret it!!
Response from Maid with Joy Agency
"We are so sorry that the client was unhappy with the cleaning. We sent the crew back to rectify the problems and this client turned them away. Unfortunately, the client painted a different picture of the condition of the unit and then added details which weren't included in the original estimate to which I gave her a discount since she is a senior. Our crews want the clients to be happy and that is why they returned to go over details in the complaint. Had she let them do their job when they returned, these areas of concern would have been addressed."
Jessica D.
Feb 2021
One Time Interior House Cleaning
I paid to have my kitchen, living room, bathroom, one-bedroom, and hallway cleaned. For the price I paid as well as a tip, I could have done a more thorough job within the 3 and 1/2 hours she took. First off she had plenty of cleaning products with her in her car and what she brought in. Yet ended up using our Swiffer instead of the mop she brought. Used our countertop and other surface cleaners instead, without permission. I would figure the microwave could be cleaned but was not. Many things on the countertops were not moved just cleaned around, therefore there were still stains and dirt. The bathroom sink was and tiles around it looked the same as they did before and the shower seemed to be just barely wiped down. The living room had the same issue many things just dusted and cleaned around I gave permission to move whatever she needed to. The windows on the inside were not wiped down. The bedroom was very basic she made the bed swept and vacuumed my dressers were still full of dust. Baseboards were not cleaned. Overall, not satisfied!
Response from Maid with Joy Agency
"Jessica, Thank you for your feedback. We cleaned for you on a Saturday and reached out to you Monday to make sure that you were satisfied with the service. We would have immediately sent her back to go over the areas she missed had you contacted us immediately. We estimated the job 3-4 hours but although she worked 3.5 hours, we only charged for 3 hours We apologize for any inconvenience."
Maralyn F.
Feb 2021
Maid Service
Beautiful job cleaning apartment. Everyone very pleasant to work with. Highly recommended
Rc R.
Sep 2020
Maid Service
Hired joy maids for aging mom, great gift!
Kathy W.
Jun 2020
One Time Interior House Cleaning
No comments.
Response from Maid with Joy Agency
"We apologize that the client wasn't satisfied with the service. Given the condition and size of the home, the crew did the best job they could in the time they worked. We made a follow-up call the following day. We received no negative input from the client. The crew who cleaned for her no longer works with us."
Tessa W.
Jun 2020
One Time Interior House Cleaning
I highly recommend this service. Everything gleamed and shone when she was finished , including her smile of satisfaction on her face. Highly recommended. I will be calling on her again for sure.
Michelle A.
May 2020
Maid Service
The bedroom was done completely but the dusting was very poor. I had to re-do.
Response from Maid with Joy Agency
"We apologize for any inconvenience. We reached out to the client a few days after the cleaning."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Maid with Joy Agency is currently rated 3.8 overall out of 5.
Maid with Joy Agency accepts the following forms of payment: CreditCard
No, Maid with Joy Agency does not offer free project estimates.
No, Maid with Joy Agency does not offer eco-friendly accreditations.
No, Maid with Joy Agency does not offer emergency services.
No, Maid with Joy Agency does not offer warranties.