Majestic Pools

So disappointed that work was not done in time agreed, even with two months notice.

Spectacular results, responsive, courteous and professional!

Asked me to reverse my review and told me he would make me whole. Didn't hold up to his promise. And his staff broke parts of my pool assembly. Definitely a no!!

Easy to work with. Responsive to my phone calls. Flexible schedule.

Highly recommend! Quick and efficient and very responsive to our questions. Great customer service!

Very Quick to respond and great work and service

I have used them once before and they were okay. As for any future services, the service was beyond horrible, as getting in touch with the owner was close to impossible. Never again, for sure.

I would hire them for opening of pool next year... went above and beyond ...

Doing the review on their own time.

very professional and prompt

I was seeking a company to replace my in-ground pool liner [otherwise I do all my own opening and closing and in-season maintenance]. I contacted about 7 companies to do this work [Majestic was unknown to me then and therefore I did not contact them]. One company I contacted installed a liner 18 years ago and I expressed that fact when I left a message for them. I heard nothing. Another company - P----- P---- - a long-established and known pool builder and maintainer in Norwalk from whom I religiously purchased thousands of dollars of chemicals for over 30 years - did not bother to call me back. A new owner of 2 yrs ago evidently does not think it's important to reach out to the co's long term customers to say - "I've just acquired this business; what can we do to maintain your patronage?" Totally stupid. And only one of all the others ever bothered to return my call. That was one who had the courtesy to call back and say that they could not do the work because I was too far away. So I turned to Home Advisor an posed my need. Geoff Turey/Majestic Pools responded IMMEDIATELY to my inquiry. So, Geoff is responsive where everyone else was not at all responsive. But my going with Geoff was much more than him being responsive. Geoff was knowledgeable, courteous, informative, service-sensitive, explained everything, and on top of things throughout my experience with him. He is a consummate professional and this shows up in the conduct of his staff. [Well, a good leader brings that out of people.] Good business is not rocket science. Those other dopes are clueless to the extent they are blowing off business opportunity as well as reputation by being unresponsive - call it what it is: rude - to potential customers. Be responsive, be professional. tell people when you can help them with their needs and be honest when you can’t [but don’t leave them hanging], treat people like you would want to be treated yourself. Geoff 'gets' it. You need something done with your pool? Contact Majestic Pools / Geoff Turey. He's a gentleman. He’s a good businessman. He does good work and earns customer confidence. You deserve him. And he in turn merits your patronage.

Couldn't be nicer or more efficient. They were not at all too good to service and above ground pool. Highly recommend this company for all your pool needs. Very knowledgeable.

They were friendly! Knowledgeable and showed up on time!!

I was having a ‘pool emergency’ with a party coming up in 5 days. After going back and forth with Leslie Pools, which was very helpful, it wasn’t the same as having someone there to look at everything and talk you through it (especially as a new homeowner & pool owner). I called Geoff Monday morning, and he managed to make it out to me Monday night at 7:30. He gave me some guidance and we scheduled another visit for Wednesday morning for him to do a full maintenance job and add any remaining chemicals that he felt we needed. He was extremely helpful and knowledgeable, and even though they are in the business of recurring pool maintenance he did not hold back any info when educating me on how to keep me pool clear going forward. I now have someone I will always call on and have no issues recommending to friends. Such a nice guy and very reasonably priced, I was in a bind and would have paid up but he charged me a very reasonable price. Thank you Geoff!

Good Service. Would hire again and expect too

Hi

They arrived about an hour late from another job site and did not call earlier in the day to tell me they were running late. Geoff noted he was in a place that did not have cell service, and he called as soon as he could (I had called and left him a voicemail), but his (return) phone call was made after the original appointment time had passed. This was somewhat frustrating as I made arrangments to leave work early to meet with him at my home. I had expected more cleaning to take place, but it appeared that they were rushing. He hooked up the pump and put some shock and other chemicals in the pool, but that seemed to be the bulk of what was provided (we had already removed our cover). Geoff is friendly, professional and seemed very knowledgeable during our initial phone conversation (he has decades of experience with pools), but I don't think that we had a common understanding of what my expectations were vs. what he and his team were able to deliver. The work that he did provide (the pump, chemicals, follow-up recommendations on the paperwork he left), were of satisfactory value. The service was satisfactory enough that I am willing to try Majestic Pools one more time (perhaps for the pool closing). It may have just been that he was running behind that day, and this experience may not have been his norm. Given the number of 5-star ratings I see for his company, I'm inclined to think that it may have just been an "off day".

Geoff was punctual and spent a lot of time going over the pool repairs. We have never had a pool before so he helped explain what goes into the maintenance and how much money things costs. He was great. And he was the best value from the other companies i looked at.

Great, friendly and expert service.

Horrific, never hire this company. Jeff is a liar and failed to show numerous times for scheduled repairs. Make sure to hire another pool repair company.

They acid washed my pool and they were efficient and cleaned up after themselves

They arrived on time. Were able to complete pool/spa closing in a couple of hours. Very professional and honest. I would definitely recommend them and I will use them again

This contractor was hired to install our pool heater. He was responsive and completed the installation. Upon completion we were told that he had not vented the system outdoors. He felt that the small broken window pane would suffice. He did say that if the propane company thought that it was inadequate he would install the vent. The propane service rep ended up red-tagging the system stating that it was extremely dangerous as is and must be vented prior to use. We contacted Majestic that day (Tuesday) and the owner stated he would "come this week" to vent the heater. When Saturday arrived he had still not performed the work. I contacted him and he promised it would be done on Monday. Monday passed and he never showed up. I tried several times to contact him with no response. The following day, after I asked him if I should find someone else to do the job, he said he had been away. I doubt that there was no cell service wherever he was. He promised then to complete the job "ASAP". That was NINE days ago! Since then he has not answered any of our attempts to contact him. He is well aware that we were hoping to take advantage of the sunny and pleasant last few weeks to enjoy our new pool. This man was paid in full for his work right on the spot on the day of installation. He seemed friendly and nice and I told him that we would like him to also take care of opening and closing our pool in the future. My concern is twofold: The manner in which our heater was installed showed a shocking lack of competence. Carbon monoxide poisoning can be quickly fatal. The owner, Jeff, is appallingly rude and unprofessional. The lack of communication and outright lies are a disgrace. We have lost many valuable days of enjoyment, and also had to endure much frutration and anger toward a "professional" who won't afford a customer the courtesy of a response.