Majic Air, Inc.

I will give Majic Air a review rate of 1. The crew and salesperson were nice and punctual but they lacked experience and knowledge of the mini-split system they were hired to install. The location of controls and thermostats was convenient for the installer versus what was best for me, the customer. They installed 5 mini-split. There was a group control was screwed on the oil boiler panel. I do not know anyone that lives in a two-story house that would love to go all the way to the basement to adjust their house temperature. No one asked where I would like this group control to be installed. This control was later removed and holes were left on my boiler. Another example, I had requested wifi and integrated controls with my system which would require an external thermostat sensor. The location of the sensor was not in an ideal location for the temperature read to be accurate. When I explained the issue of the inaccurate read, they said to increase/decrease the thermostat temperature to make up for the difference. The supervisor did not seem surprised, I feel this should have been explained during the installation process. I did my own research and read the instructions stating that for external thermostat installation, the sensor was supposed to be 4 to 6 ft above ground and not have been installed next to a window and away from concrete and asphalt. It is currently installed close to the driveway above the basement hopper in direct sunlight. In addition to this, during the installation, after installing wired controls to three walls, they realized that the unit they had installed was not compatible with the wifi modules. They told me that I needed to choose between wired control or wifi, so I chose the latter. They were unable to configure the integrated controls and the wifi, so I canceled this part of the order. Based on what I stated above, they obviously did not have any experience doing this type of work. Currently, after they removed the Wi-Fi modules, they failed to re-install the wired controls. The system is not working properly, due to the missing wired controls. I called the office and emailed the salesperson but no one has replied to me. During the installation, my siding was damaged (the salesperson tried fixing it, but, it does not look good), my boiler has holes on it and I had to repaint the walls. I would stay away from them. I, personally, am not sure, if the good reviews are real or if they lost all their experienced staff. My town ordinance requires a permit for HAVC installations, no permit was pulled. I should have checked for the permit before they started the work. After all the mistakes described above, I wonder if everything was done to code.

Great customer service

Arrived on time each day, went right to work, very efficient. The worker's were very professional, informed us of what was going on for the day. The job took about a week to do which was expected. Any questions we had they were able to answer. Will hire this same company to service our new furnace ongoing.

Call to follow up on rebates would not return phone calls.

The sales team and installers were professional and responsive. I had contacted other companies for quotes. Peter and team came right away and were considerate of my home and health. The others were not. When looking at my home they gave me the options needed for our unusual configuration and home history. They wore PPE and were meticulous . So happy to have a climate controlled home!!! If that is what you want call Majic!

Emergency boiler replacement was done quickly and at a very reasonable price. Very good communication throughout the entire job!! Will stick with them for all my furnace/boiler needs from her on out.

Majic Air did a great job of listening to our desires. We wanted to install central air conditioning in our two story home. We did not want ductless wall units. Shawn, the salesman, was able to come up with a plan that combined traditional ducted AC for the first floor of our home with ductless ceiling cassettes for the second floor of our home, completed with one wall unit for our finished third floor office. We have the air conditioning we wanted and the look we desired. The installers were professional, hard-working, and incredibly neat - leaving us with a tidy home each day. This was a complex job, and Majic Air got it done.

This company is very easy to work with. All of our questions were answered right away. The owner and the installers were very professional knowledgeable,and friendly. We are very pleased.

On time, efficient workers, no surprises.

It was timely and efficient.