Marathon Restoration

I chose this company for water restoration. It went well up until I asked the guys to make sure my washer was working before they slid it back into the laundry closet. I actually asked 5 different ways to 2 different guys. The washer did not work when I returned home from work that day. The guys were not equipped with any procedure to rectify this issue like contacting their supervisor. I called Craig to ask to get someone to come back out to look at it. I could not get behind it because it was in a closet and obviously too heavy to move. This did not matter to Craig. He turned the conversation on me and asked me to wait another day because they were booked. No empathy in his voice that I had already waited a week. So I called a washer repairman. All that needed to be done was to turn on the water! So the water restoration guys did not know how to turn on the water??? It cost me $169. I called Craig and he turned the blame onto me. He has no sense of customer service. No amount of apology. I was the one who was wrong according to the words he chose to use. I requested a discount from him to cover this cost. I was made to be without my washer un-necessarily for a whole week! He ended the call and never called me back. I sent 2 emails and no response. I will NEVER use this company again as long as Craig is at this company and will NEVER refer friends to use this company. He has very, very, very, very, poor customer service skills. I just wonder how many people Craig has left â  high and dryâ  , which is defined as being in a helpless or abandoned position.

I hired this company for the water damage and restoration. He offered me the cash discount. After I gave the cash, he claimed that he did not receive the service fee. Water damage can be very stressful situation and sometimes you are not thinking straight to get the receipt and breakdown of all the work that this individual is performing. Ask them the details. Then take the receipt with note what is all paid by you.

Very professional. Quality results. If I could give them 10 stars, I would. Thank you, Marathon!

Great Job knowledgeable and very professional. Very happy with the results.

It was ok, except they put their foot through the ceiling and gave me some credit for it.

Jason was a pleasure to work with. Knowledgeable and professional. The guys did a good job, I asked them to please try not to demolish the wood trim and beams when they removed them. Did a good job of keeping it intact, so that we could put it all back up again.

Total Ripoff!! Charged $5000 for a total of 14 hours of labor

Great job, taking the time to make sure everything was done properly and with no mess. My wife and I were both impressed and happy with the results.