Masterpiece Flooring, LLC

4.31 |19 Verified Ratings
Write a Review

Masterpiece Flooring, LLC

4.31 | 19 Verified Ratings
Write a Review

808-384-2608

2038 Aaniu Loop
Pearl City, HI 96782
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Profile
Masterpiece Flooring, LLC


Not just a floor, but a work of art!!

Masterpiece Flooring, LLC is a locally owned family business. We have over 20 years of experience in the flooring industry & we pride our company on reliability, integrity, and quality workmanship. We are experts in our trade and we'll go the distance to ensure you are more than happy with your floor. We look forward to doing business with you! Mahalo!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Honolulu
  • Kapolei
  • Kailua
  • Waipahu
  • Kaneohe
  • Kunia
  • Aiea
  • Pearl City
  • Ewa Beach
  • Mililani
  • See All >

Services Offered

Flooring & Carpet
  • Laminate Wood / Stone Floor Repair
  • Wood Flooring Repair
  • Wood Flooring Refinish
  • Vinyl or Linoleum Sheet Floor or Tile Repair

Areas of Expertise

  • Flooring

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
(Please call to confirm)
  • Free Estimates

Credentials

In Business Since: 1996
State Licensing
Trade: C-21 Flooring
License #: CT-35785
Expiration: 09-30-2020
Insurance
Type: General Liability
Amount:
Expiration: 07-27-2019
Awards
  • 2018 Best of Honolulu Award in the Flooring Contractor category
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 

Photos
Masterpiece Flooring, LLC


My Work
2 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Masterpiece Flooring, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 20
  Page 1 of 2
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4.0   |  
Review by in Kaneohe, HI
Willie was very quick to respond in completing the project by the time we needed it done.
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5.0   |  
Review by in Honolulu, HI
Project: Install Wood or Stone Laminate Flooring
Willy and his team do excellent work. I will use them again.
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4.5   |  
Review by in Honolulu, HI
Repaired two big holes that someone had cut into our mahogany wood floors and refinished our hardwood floors and stairs. It's just beautiful! They left trash, wood and shoes behind, but would hire again if needed.
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5.0   |  
Review by in Kaneohe, HI
Project: Install Vinyl or Linoleum Sheet Flooring or Tiles
A truly 5 Star company. I had three (3) contractor's bid my job (installing 1,300 sq. ft. of luxury vinyl plank flooring). The cost for this installation was half the amount bid by the other 2 contractors. The quality of work was outstanding and the customer service superb. I would highly recommend Masterpiece Flooring LLC.
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5.0   |  
Willie and his employees are wonderful. Project completed on time and quality beyond my expectations. They are timely, professional, hard working. Would recommend them to all my family and friends.
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0.0   |  03-15-2019
Review by Ron B. in Honolulu, HI
Project: Install Wood or Stone Laminate Flooring
no review
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5.0   |  
Willie and his crew were awesome! Quality and Communication were very very good... I would hire them again in a heartbeat! highly recommend them -Jim, from Kailua.

0 of 1 users found this review helpful.

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4.0   |  
Review by in Honolulu, HI
Project: Install Wood or Stone Laminate Flooring
Willy is very easy to reach. The office staff was really nice too. They worked fast. However it would of been cleaner if the workers had a shop vacuum to clean up as they went along. They just swept and it still had a lot of dust and little grey stuff from the under flooring.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Honolulu, HI
Masterpiece came out and repaired some laminate stairs for me and did a phenomenal job. Their communication and professionalism were unbelievable. I talked to other flooring people but immediately knew these were the people I wanted. The price was a little more but it was well worth the piece of mind and warranty they gave me on their work. I would use them again in a heartbeat.

1 of 2 users found this review helpful.

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0.5   |  01-04-2019
Review by Angelo D. in Mililani, HI
Masterpiece flooring is the worst possible company you can hire! Should have reviewed Better Business Bureau (BBB) reviews before hiring this company. Another unhappy client was cheated by this company, and stated Buyer Beware, when dealing with this company. The owner Will is deceptive, a liar, and the quality of his work in poor. He will do anything to lock you into a contract or project. Once he starts your project and gets your money, he will use the wrong or cheapest materials to complete your job. I got estimates from him to install luxury vinyl plank flooring in my rental property. I was in a hurry to rent it and put new flooring down. Will stated he could do the job in 7 days, and would buy the material today, which was Oct. 31, 2018, and start the job tomorrow. In my haste to start the project, I signed a three-month-old quote he had for a different commercial floor. I chose a cheaper residential type flooring. He told me to disregard the total, he would honor the price of the flooring I chose and adjust the costs at the end of the project. That was the first of his many lying deceptive tactics. He refused to give me a corrected cost adjustment for my project. I was hesitant to give him a check for $13,354.80 to start the project, I wanted to pay with credit card, for the assurances the credit card companies provide. He told me he would deposit the money in the bank and will pick up my supplies. Will rushed to Money Mart, a check cashing company and immediately cashed the check. He did arrive a few hours later with my flooring materials, but what I would find out a week later at the end of the project, he failed to order the stair nosing, and tile transition pieces for my project. He wanted to start my project and lock me into it by starting the install knowing he would not have the proper materials to finish the project. The stair nosing and transition pieces would take 30 days to come in, and he failed to provide me with that information. Instead, he started my project, and on the last day of the project he had his workers arrive with and product that looked nothing like the rest of my floors. I refused to put that material on my floor, which upset Will, because he wanted his final payment, and kept demanding it, even though the work had not been done. His workers stated, he does this a lot, and they are embarrassed by it. Most people want to finish the job, so they just accept the mismatch pieces. Will, the only licensed contractor, was not there one day of the entire project. He just arrived a few times to drop off materials and left, leaving his unlicensed workers to complete the job. His workers worked hard but used the wrong materials under my flooring. They used a 2 mm soft underlayment under my soft vinyl floors, which I would later find out voided my flooring warrantee, and my floors started falling apart. The product they used, specifically stated for laminate or engineered hardwoods, not vinyl. I

3 of 3 users found this review helpful.

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Showing 1-10 of 20
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  2. Verify Insurance
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  3. Verification of State Business Filings
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    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
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