Mayzlin Relocation

â­ ï¸ â­ ï¸ â­ ï¸ â­ ï¸ â­ ï¸ I recently hired Mayzlin Relocation for my out-of-state move, and I couldn't be happier with the experience! From start to finish, the team was professional,and efficient. The initial consultation was thorough, with Andrew about pricing and timelines. On moving day, the crew arrived on time, ready to work. They handled my furniture with care, wrapping furniture and ensuring everything was securely and safely loaded. The long-distance transport was seamless, and my items arrived at my new home in great condition. The team even helped unpack and set up some of the larger items, which was a huge relief! Moving is super stressful the team over at Mayzlin Relocation really made it go great.

I was very impressed with the service this company provided. The initial representative that I spoke with was named Chris, and he was incredibly helpful. He took the time to thoroughly go over all my belongings, explained the process to me clearly, elaborated on any questions I had, and was very friendly. The movers arrived almost on the minute on time when they said they would show. They got out of the truck and introduced themselves as Ryan, Mike, and zack. We walked through the house as they clarified what needed to be done. They immediately got right to work. They were polite, quick, effective, and also thorough. Most of all, they took GREAT care of my belongings. All of it was well packed and safely secured. After the work was done, I was walked through the paperwork, and again, any questions I had were clarified. I would very much recommended this company if you searching for movers. Thank you all for your hard work ð ð »

I would NOT recommend using Mayzlin location. My move from PA to TX was a nightmare through each step of the process. Donâ t be fooled by their nice sales team. To give a few examples of how things went wrong: 1) Before the pick up, I had let the company know that the hallway to my apartment was narrow and that my 2 cushion couch would need to go out the window since that's how it came in. They said it was no big deal, they deal with this all the time. However, when the 3 guys showed up the day of my move, they REFUSED to take the couch out the window. After going back and forth for hours, I had to hire a second company the day of to get my couch out the window. Mayzlin also refused at first to reimbursement for the expenses of the 2nd moving company. 2) Their customer service in between pick up and delivery is AWFUL. They do not communicate with you about when your stuff has left the area. I had to call numerous times to check in. The woman I spoke to each time was rude and not at all empathetic. Like I was bothering her for doing her job. 3) When my stuff arrived, I was told the 18 wheeler was too big to fit down the trash alley where there was access to my apartment and they would have to transfer my stuff to a smaller truck. To do this, I had to pay them an extra $500. Seems like a scam to me - I've seen plenty of other moving trucks use the alley behind my building. 4) They sent ONE guy to unload my stuff. They had 3 guys pick up my stuff and only one to drop it off. It took him over 7 hours to bring everything in. Since he was bringing in the boxes so slowly, I was able to open each box when he brought them in. He brought in multiple boxes that did not belong to me. Luckily, he was still unloading so I was able to send the boxes back with him. 5) Stuff was missing and broken. The claim process was slow and compensation wasnâ t enough for all the problems I had. They wouldnâ t give me compensation for things that were missing since I didnâ t claim those items when they were dropping off my stuff. Who has the time to go through every single box before the movers leave?! That is just an unrealistic expectation. 6) The estimated timing for delivery was 7-10 and it took over 3 weeks.

My experience with Mazylin absolutely HORRIBLE. DO NOT USE THIS COMPANY. It was the most stressful move I have ever experienced (I have moved 3 times in the last 3 years). They will charge you at least a thousand more than your quote, it will take 3 times as long as they say it will, and their customer service is obstinate and actively hostile. I really think that this is a scam company and should be out of business.

Mayzlin currently has my belongings on a broken down truck in North Carolina. I have not received an update in three days about the status of my move or when to expect it to arrive. I was told that my belongings would arrive last week between Tuesday and Thursday. However, only after that window had passed with no update, I was told that the truck had stuck in North Carolina for the last 5 days, waiting for a replacement part. On Friday, Saturday, on Sunday, I left multiple voicemails, asking for a status update, and to find out if the truck had indeed been fixed, and was on the way. However, despite three days of phone calls, I have not heard back from anyone at Mayzlin. Their customer service representatives, Iesha and Nadine in particular, are rude, abrasive, unhelpful, and often untruthful. There is no transparency and I have been told incorrect information multiple times. It has now been three days without an update. No one is answering the phone or calling back. I have no idea where my belongings are, or when they will arrive here. I would implore anyone looking for moving companies to find any other option then Mayzlin. I made a huge mistake using this company and have no idea where my belongings are, or when they will arrive. The last update I have at the actual location of the truck was six days ago. Last week when I was actually able to talk to anyone on the phone, I was told the manager was at lunch and would call me back, but never did. However I was told this multiple times per day and was clearly an insulting excuse. This is the worst experience I have ever had with movers and I would encourage everyone reading this to avoid my mistake, and use another company.

This will be a bit long, but if you do not want to read it all just know - DO NOT use this moving company. First things first, THEIR GOOGLE REVIEWS ARE SKETCHY. I used to work for a website that provides a similar service to Google Reviews, and all I am saying is that it is very weird all of these 5-star reviews come in as the only review on a persons profile. And they are all lacking any sort of detail ¦.idk but that is weird. Check their Yelp page to see the truth of their service My boyfriend handled coordinating our move from VA to FL, and chose to work with Mayzlin. The planning, pricing, and coordinating phases of the move went very smoothly. The price seemed reasonable, and our sales person Danny Murphy (who is actually Danny Mayzlin, the son of the owner Simon Mayzlin - why did you give us a different last name? That is so weird) was very available and helpful in the beginning. We had the movers pick up our things on August 16th, and the move was scheduled for August 19th. We did not know this initially, but the movers told us they were going to move our things from VA to BALTIMORE and keep them in a warehouse until our move, which I had not heard over until the day of the move. The language barrier between us and the movers made this a bit tougher to understand. We knew there was a seven day delivery window, but we had planned the move over 3 months in advance so we were hopeful things would go smoothly. We had to fly down to Florida that weekend to receive our things, and to little surprise our things did not arrive. Fair enough, we knew there may be a delay, but the frustration came from the lack of communication. I called, texted, and emailed basically begging for somebody to just get in touch with me to tell me what was going on. Our main point of contact, was never heard from again. Even to the time of writing this review, we have never been able to get in touch with him again. The multiple emailed I sent to customer service never got a reply. And then the voicemails I left with customer service did not reply until over a week later, basically saying there was nothing to update. Finally, after returning to VA and staying with family on August 25th they tell us they will deliver our things IN A WEEK. We end up moving down permanently before our things arrive. So we sleep on an air mattress for a week, with no idea where any of our things are. Nobody to speak with, we just hoped our things would arrive eventually. Come September 1st, only after telling us that their truck wont fit in our apartment complex, they move all of our things into ANOTHER truck and deliver our things at 9pm. Crazy enough, the movers that moved in our furniture were the ONLY competent people throughout this entire process. I regret not paying more for a more reputable and professional company. I am very disappointed in their lack of communication, and timeliness. The sales person Danny abandoned us once he got our money, and the customer service dispatchers basically gave us nothing. It is a literal joke that their website says â no hidden costs, customer centricâ and most of all award winning LMFAO yeah right.

They do not listen or respect your requests and needs for a successful move. They did not show up as they said they would. They made me pay in advance in full before unloading the truck. There is no customer service just a voicemail that says they will call you back in 24 hours which was not helpful at all! Left all the trash and boxes and said it was my trash now. Terrible experience. I would not recommend this company to anyone.

They were great! A little pricey but all of my items were handled with care.

If you are reading this, beware of this company. My review is a lot to read, but I promise it is worth it. You will save money and time. Here is my detailed experience: On 10/18/2022, I inquired about a quote for a move from Brentwood, MD to Los Angeles, CA with Mayzlin Relocation. This call (with Sales Rep Chris Gibson) included conversations about inquiry of cost for services, pick-up/drop off policy, request for advising on delivery window given the specifics of my move, and inquiry of additional costs that may be incurred during this transaction. On 10/28/2022, I circled back and confirmed booking MAYZLIN, with a pick up date of 11/14-11/15 and delivery date of 11/28. On November 7, I completed a quality assurance FaceTime call and text correspondence (with Christina Blosser) showing my storage unit and all items in it. I was given a cost for packing supplies that would be included in my overall price. On November 8, I was was requested to confirm truck dimensions for delivery to determine need for additional shuttle. I submitted verbal and text confirmation that the dimensions were acceptable from the apartment building. On November 15, I was contacted an hour before by a driver saying they would be at location for pick up. This was outside of the 24 hour notice I was told I would receive. I was also charged extra for packing materials already accounted for, and fees for moving items from location to truck outside of the allotted 75 feet, which was never previously explained nor was it accurate (I have videos and measuring to prove this). On November 25, I called to check on the status of the delivery and was told that per the policy, the company has 5-21 business days from delivery date to delivery items (yes, you read that correctly). I was confused about this but upon further investigation, requested to change my date to 11/25 to begin the process. I was also told then that I could have expedited the move for additional $1-2k, but I had missed the window to do so. This was done so by an Ayesha (no last name) who told me I could not contact anyone above her as she was the manager, and the only way to escalate my concerns would be via email which would also come to her. On November 28, I arrived at the delivery location in Los Angeles. I then begin a series of calls, every 2-3 days, to check on the status of my delivery. I was told for the first two weeks that my belongings were not able to be included on a shipment out yet. I again inquired about the 5-21 business day window, at which time I was informed this included weekends but not holidays. On December 8, I was told items were scheduled to be on a truck in transit by December 10. On December 12, I was told items were in route and given a 7 day window for delivery. On December 15, I was told items were expected to arrive between December 21-22. On December 19, I was told my delivery date changed to December 23-24. I then communicated that I did not know if anyone would be at the desk to operate the loading dock on Christmas Eve, and that would be something Iâ d need to check. On December 20, I circled back with Customer Service to inform them that I needed 72 hours to inform my concierge about a loading dock reservation, and I still had no confirmation about 12/24, Christmas Eve. On this call I was also told I would need a shuttle for $500 as the driver has determined, without seeing the location on site, that the truck would not fit despite confirmation from the apartment building that the dimensions of the truck were acceptable. As of this afternoon I have been told items will arrive on December 26, after Christmas. Desired resolution: safe transport and delivery of my items, without damage, preferably before the new year. Itâ s been the overall lack of compassion, communication and concern from customer service that is really blown me away. Lacking empathy al...

My experience is not complete as yet. Depending upon their completion I may be able to rate them higher. The crew who packed for me in SC was excellent. Since then they have my items stored. Due to move it out of storage and to new home by the end of the month. The young woman I had to make arrangements with for both payment of storage and to arrange for delivery was difficult to understand and quite rude. Needs help with customer service techniques. I had made specific arrangements with my coordinator and the owner (I was told) and she now states that the arrangement with me no longer exists and that there was no one higher up I could speak to. She stated when I questioned her about my contract that she was not going to argue with me, they just would not deliver my property if I did not agree to do it her stated way. Very upsetting to say the least and I am still concerned over this potential hostage situation regarding my delivery.