McClain Bros, LLC

I couldnâ t be more happy with the completed work. Not only were the guys efficient and professional but very respectful. Calling in, the office staff were knowledgeable and responsive. Prices were extremely reasonable as well. I refuse to go to anyone else at this point, and I will be referring them to as many people as I know.

In addition to replacing 10 ft of the cast iron standpipe, technicians also completed a spot repair of 15 ft of kitchen drain. We had a speedy response to our call; a technician came to evaluate the problems the day after we first contacted the company and the work was performed the following day. The 3 workers were courteous and task oriented, returning to their original space all items that had to be moved to complete the job. Our first experience with McClain was a sewer backup on Christmas Day 2021. A technician came here to clear a blockage when other companies didn't even take our calls. McClain & Bros truly offers superior service.

This review is related to a bathroom remodel (not plumbing services). McClain bros reached out to us via Homeadvisor based on info we entered. Received the quote and the guy seemed very knowledgeable. We did get other quotes and theirs was middle range. Unfortunately, he was not the one who did the work. The guys who worked on the bathroom were amateur at best. Grout haze all over tiles (shower, and floor) tile lippage on the shower wall, grout on floor cracking, the mosaic tile was installed cracked, drywall tape coming loose where wall and ceiling meet (our bathroom is properly ventilated so that is not related), they tried to piece together door Jam trim, door pulls on vanity very uneven. We did express concerns to owner about how shower corners were cracked grout and their solution was to put a wide band of caulk on it. Despite cleaning, caulk is molding because the right type of caulk was not used as told to us by multiple other contractors who are now bidding our bathroom remodel. They even stained our hallway stair closet (to owners credit, he did give us $75 to get it cleaned). Never thought we would have to be redoing our bathroom less than 5 yrs after a complete bathroom remodel. I am sure the guys who worked on our bathroom are no longer there but clearly there are no standards when it comes to workmanship. Please save yourself the headache and look elsewhere.

Very friendly and responsive.

Agreed to a price for remodel kitchen and new heating/AC with dual zone. After agreeing I was told that dual zone was not possible and that getting a larger unit would get the same effect. Then when they put the heating unit in, it was in the wrong place. That changed the design and I had to pay extra to move things around for their mistake. Even after this the heating/AC did not work. It had a 17° different from upstairs and downstairs. Kitchen was pretty nice and floors were good but other parts were left unfinished. Utility room that they built has not drywall and has holes in back wall. Dryer duct was installed incorrectly and not attached to anything inside the wall. At the end I was told that I could hold onto 4000.00 to fix the heating/AC. That did not help since it will cost me 7000.00 to replace with proper system. I feel like they take on more than they can chew.

Great Job

They have been responsive and respectful

Chaz was on time, was meticulous about taking old light system down and putting new system in. Completed 2 jobs within 2 hours. Was very pleasant and professional. Jib well done!

They did an electrical service upgrade and a transfer switch install. Absolutely great guys, great work, and very fair pricing. I highly recommend.

prompt, professional service

Hired McClain Bros for Deck Replacement. There were some issues with initial materials order and cost that was addressed immediately to my satisfaction. I highly recommend them for a Deck build or replacement and ask for Tony and his crew! Professionalism, high quality work, great communication throughout the project. Everything you'd expect from a contractor and more. Thanks again!

My experience is this company exploits emergency do your home work and make them give you a price quote for the entire job before they start!

IF YOU ARE LOOKING FOR SOMEONE TO BUILD A DECK, LOOK ELSEWHERE. I am out $3000 and I have no deck. Allow me to tell you the story and if at any point you feel that I was an idiot for going ahead with this company, I will not fault you for that judgment. I was looking to replace an aging deck with a new one. McClain Bros sent Project Manager Rich C. who looked at my deck and said that while we would have difficulty securing the permit quickly, he thought we could go ahead with his contacts at Philadelphia License and Inspections named BARRY. Their estimate was a single line item. No itemization for parts or labor. RED FLAG (which I ignored.) I called their two references and decided to go ahead. They asked for HALF the money upfront (RED FLAG I found out later). They showed up in a truck that clearly identified the company as a plumbing company. (RED FLAG which I ignored.) The two guys they sent were less than skilled. They managed to pour a concrete footing in the wrong place. They broke my property (never replaced it either). They left reciprocating saw blades around my backyard for my preschooler to find. They were a disaster from the start. At the end of the day, I called Rich C. who informed me that the men would be more careful going forward. The next day Philadelphia License and Inspections was called by a neighbor and this turned out to be a lucky break as the deck they were installing was nowhere near to code. RIch C. is either ignorant of the requirements of Philadelphia building code or less than honest with me but long story short the project got shut down. Rich C.s contact at Philadelphia License and Inspections BARRY was unwilling to vouch for McClain Bros. He may have been imaginary. Weeks went by and I had to chase McClain Bros for updates. The owner, Mark McClain, was unprofessional and unpleasant throughout. After 4 weeks with half of a deck hanging off my house, McClain Bros revealed that the project would need to go before a zoning board, require architectural drawings, no longer qualified for an EZ deck permit, and I pulled the plug. I got back half of my deposit. His employees left a pile of wood at my house with all of the metal hangers still on it. They took the tops off the footings so they could not be used. Mark assured me that he would give me the evidence the footings were up to code. He never did. I was assured I would have my broken property replaced. They never did. Personal dishonesty is a disappointing thing to see in the leadership of a company. Perhaps McClain Bros are good at plumbing. But I have never seen a professional organization so singularly at sea as the four men I encountered at McClain Bros. They lack expertise regarding Philadelphia building code. They lack expertise at basic components of construction. They are use fraudulent claims of and connections within L to induce you to work with them. A six week nightmare from start to finish. If Philadelphia License and Inspections had not been called, I would have ended up with a deck that would not have been safe or compliant with building code. Here is hoping I saved you a headache.

Professional and courteous demeanor, knowledgeable and efficient repair. A keeper for future jobs!

It was a very pleasant experience.

The project was completed timely. .

on time; accurate; clean; kept corona precautions

They did a great job knew the solution to my problem and fixed it right away very punctual and professional

On estimate, all Ovid 9 ptecautions, no fuss, no mess.

every time they discovered something or we asked to fix something else related to the problem, it was either $500 or $1000. biggest complaint cleanup. they lack the proper equipment to clean up during and after the job and we had to redo their cleanup every day. they even lack enough drop cloths. their plumbing work itself is very good, as was their tile work.

The worker was wonderful, he explained everything to me before he started and that was good.

Did a great job.

Very good service.