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Learn about our screening process89% Recommended
12 Years In Business
Company Details
Hours
- Mon: 8:00 AM - 5:00 PM
- Tue: 8:00 AM - 5:00 PM
- Wed: 8:00 AM - 5:00 PM
- Thu: 8:00 AM - 5:00 PM
- Fri: 8:00 AM - 5:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Plumbing
- HVAC
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 1-9 of 9 results
5.0
Michael B.
Smithtown, NY
5/9/2024
Came as promised with the correct part and installed it without any issues. Completely professional.
0.50
Teresa H.
Port Jefferson, NY
12/31/2021
Do not hire this company. He told me he was familiar w radiant heat but then he could not be bothered troubleshooting the various zones. He told me the thermostats were not working. He bypassed two thermostats. He told me I needed a new circulator but he did not have one on the truck. He came back the next day, replaced the circulator. I did not have heat in the first floor. He said it was an electrical problem and he couldn't help me. He left w the two bedroom zones on continuously (no control) and no heat in the house. He overcharged me for two service calls. Billy Gs heating and a/c came out a few days later. Within 20 mins he told me the electrical was fine. The upstairs thermostat needed two aa batteries. He bled the whole system and I now have heat, controlled by thermostats, in the whole house. DO NOT HIRE MCINTOSH! CALL BILLY GS!!
Response from Company:
While I value all feedback, this review does not indicate what we did at this job. I was there myself and I am an expert in radiant heat, but I was never at this home before and needed time to get familiar with what zones served different areas of the home. We diagnosed a bad relay which was caused by a bad circulator pump. We repaired the relay but I had no pump on the truck the first day and it was too late in the day to get one. I also had the customer turn on all heat zones from her thermostats. , She did not let us have access to the house that day due to covid concerns. 2 Zones were not activating by the thermostats at all. I jumped them out overnight to see where she would get heat. We returned the next day with a pump and replaced it. When bleeding the system we found a bad mixing valve which we replaced. I went upstairs to check the thermostats. There was the only access to the 2nd-floor thermostat which I took off the wall and jumped the wires with no change at the boiler. That thermostat tested good. The first-floor thermostat I was told was buried behind furniture and presents and could not be accessed. I never charged her the first day and only gave her a bill at the end of the 2nd day this was for the 4 hours we spent and materials there was no service call added on . When we left off I told her the thermostats would need further work and suggested she contact an electrician as I believed there was a wiring issue. We bled all the zones a second time on the second visit and asked her to see what was operating and if there were still issues. Radiant heat takes 24 hours to get fully hot so it was not apparent that day if everything was getting hot. She paid the bill and never mentioned it to me in any way or never contacted me afterward to let me know she was unhappy. We strive to make all our customers happy and I am truly sorry we did not in this case. I would have appreciated the opportunity to make the customer happy before she decided to leave this review. Frank
5.0
Fred C.
East Northport, NY
7/7/2021
Called and Frank responded same day. Looked at the problem and then explained what had to be done. Job was done same day and my problem was solved. Will use them again for my next plumbing issue if one arises. Would definitely recommend them. Fred C. in East Northport
Response from Company:
Thank you for your kind review. Frank.
3.5
Steve B.
East Setuaket, NY
6/2/2020
.
Response from Company:
Thanks for your review, Just wanted to know how we could have made your experience a 5 star. Give me a call or send me an email. Thanks, Frank
5.0
Linda B.
Port Jefferson, NY
10/7/2019
Clean, polite, close by.
Response from Company:
Thanks for taking the time to leave a review. We appreciate all feedback. Frank
5.0
Bill G.
Centereach, NY
9/24/2019
Frank was very professional. Did fine work. Job was done quickly and efficiently. Would definitely recommend.
Response from Company:
Thanks for your review . Frank
5.0
Brian G.
East Northport, NY
4/27/2019
Response from Company:
Thanks for your review, greatly appreciate you taking the time. Frank.
5.0
Michael H.
3/15/2019
Frank is a bright guy who is good at what he does. Honest.
Response from Company:
Thanks.
5.0
Rob T.
3/15/2019
Great service! He came in, gave good estimate on replacing our whole system. I was also doing some remodeling and he was able to work around that, worked on time. Never had a problem, the only time he's had to come back was when I had more work for him. Pricing is reasonable.
Response from Company:
Thanks for your review. Frank.
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