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Learn about our screening process

86% Recommended

62 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: 9:00 AM - 4:00 PM
  • Tue: 9:00 AM - 4:00 PM
  • Wed: 9:00 AM - 4:00 PM
  • Thu: 9:00 AM - 4:00 PM
  • Fri: 9:00 AM - 4:00 PM
  • Sat: 9:00 AM - 3:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Wood Flooring - Install
    • Luxury Vinyl Tiles or Planks - Install
    • Laminate Floor - Install
    • Carpet - Install
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.6
    7 Verified Reviews
    • 5
      6
    • 4
      0
    • 3
      0
    • 2
      1
    • 1
      0

    Highly rated for

    • Quality
    Showing 1-7 of 7 reviews Showing 0 reviews
    12/5/2020

    I had floors installed in August of 2020 and noticed a number of issues following the completion. I contacted Jim at Mercer and it took almost a week before they bothered to get back to me. Jeff came out, took a look, and agreed that there were several problems. When they came out to fix the problems, they did not finish the work and actually made one area worse. I was told that the yellow goo, that they used to cover nails on the white baseboard, would turn white. It did not and I was told to paint them myself. There are large gaps between planks everywhere and the stair riser is awful. I am sure that they would not put pictures of the work done, at my house, on their website for clients to see. After calling Jim at Mercer to let him know that I was not happy, he sent Kelly to my house twice, without an appointment, to complete the repairs. Because I am a teacher working from home, I was not able to let him into my house due to classes taking place. Since then, I have never heard one word from the company about repairing this mess. I have sent Jim several emails since October and he has never bothered to acknowledge them. This company does not know the meaning of customer service or quality work and I would not recommend them to anybody.

    Response from Company:

    Thank you for taking the time to share your feedback, Renee. Our team works hard to provide customers with the best support possible and we apologize that this was not your experience. We'll be reaching out to you shortly to find a time that works best for everyone to fix the issues that you are experiencing. Thank you.

    4/22/2020

    Always making sure floor is done with perfection.

    Response from Company:

    Thank you for taking the time to share your experience; if there are ever any questions, please do not hesitate to reach out!

    5.0 Derek W. Laurel, MD
    8/13/2019

    Great price and fast professional service.

    Response from Company:

    Thank you for taking the time to share your experience; if there are ever any questions, please do not hesitate to reach out!

    5.0 Nkemka U. Laurel, MD
    6/24/2019

    They were very professional from the beginning to the end of their work. Everything was explained in detail in a way that was understandable.

    Response from Company:

    Thank you for taking the time to share your experience; if there are ever any questions, please do not hesitate to reach out!

    5.0 Sam H. Laurel, MD
    5/15/2019

    Very helpful and professional. Very reasonable prices also. Highly recommended!

    Response from Company:

    Thank you for taking the time to share your experience; if there are ever any questions, please do not hesitate to reach out!

    5.0 John K. Columbia, MD
    12/3/2018

    Very professional and dependable

    Response from Company:

    Thank you for taking the time to share your experience; if there are ever any questions, please do not hesitate to reach out!

    5.0 Ketch ..
    7/6/2018

    Very friendly, clean and professional.

    Response from Company:

    Thank you for taking the time to share your experience; if there are ever any questions, please do not hesitate to reach out!

    Photos

    Mercer Carpet One, Inc.
    34
    Examples of Our Work

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    Seal of Approval

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    1. Verify Trade License
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    2. Verify Insurance
      As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
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      For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
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      We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
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      We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
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