Merrifield Exteriors, LLC

I'm extremely pleased with Merrifield Exteriors. I purchased 14 windows from them, and from the initial sales consultation to installation and ongoing support, everything was handled with the utmost professionalism. There was no high-pressure "buy now or lose money" tacticâ just honest, helpful information. The installers were highly skilled, completing all the windows in just two days, and they left my home and yard clean and free of any debris. I was pleasantly surprised by their follow-up to ensure I was satisfied. Recently, I had an issue with one of the windows, and they were here to fix it within two days of my call. I wholeheartedly recommend them to anyone considering new windows.

Came out and offered a good inspection and estimate for necessary repairs to make fireplace safe for operation.

Good service

Salesman was very professional and personable. Installers did great job including clean up

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I think our crew might have been subcontracted based on signage on their truck.

Every single person that I spoke to was extremely nice, the installers did great work also. We will definitely call them for our next project

Nice work

Chris was great to work with and the teams were skilled and cleaned up thoroughly.

Great Customer service!

The crew, headed up by Jesse stayed on target all day. The windows and gutters look great. We could not be happier with the job they performed.

Overall a good experience, with a few minor issues. Work was stretched over three days instead of one due to scheduling issues, which was minorly inconvenient. However, final installation looked good.

Overall the job meet my expectations. It was quoted to be completed in 4 hours but it took the crew nearly two full days. It was legitimate as I have a lot of corners and complexity to my gutter system. Only issue: I'm not sure the crew would have walked through my lawn to pick up the many small bits of aluminum if I hadn't stooped to pick up a handful of debris while they were getting into the truck to leave.

I did not give 5 stars as they stated everything would be clean when done. There was a layer of dirt in front of our garage door and screws all around the house. There were metal shavings all over the driveway. Just know there will be cleanup when they are done. That is not what we were told.

great job!!

Timely and professional

Communications not timely.

contract signed 5/26/2020 and installation scheduled for the week of 6/14/2020 for 50-foot seamless gutter with 2 downspouts to empty into rain barrels. The crew arrived 6/15/2020 and before work started informed me that they had the wrong color elbows but would return later in the week to install correct colored elbows. The first gutter installed and crew informed me that they were 4 inches short on material to install the second gutter, but again would return later in the week to complete the job. my structure was marked as to the height of the downspouts as my rain barrels had not yet been delivered- COVID related delivery delay. Received voice mail on 6/16/2020 that crew would return on 6/18 or 6/19/2020 to complete the job. After 5 p.m. on 6/19/2020, I sent an e-mail to inquire when my gutter job would be completed. Received a phone call from an employee on vacation, that he was unaware that the job was incomplete, and because no one was in the office, someone would call me the next day by 10:30. The next day I called the office at 11:00 and because it was Saturday there was no one there. I called on Monday to inquire when my gutter job would be completed and was told someone would be out the next day to complete the job and I asked that they not be there when I was not there. I returned home on 6/23/2020 to find my gutters installed with the correct colored elbows but the downspouts were positioned over 12 inches to low. I called and asked to speak to the owner and he called me back but said he would talk to me tomorrow because I was too angry at the moment. I insisted he listens to my complaint and inquired as to when this situation would be resolved. There seemed to be a problem with the timing of my work hours and the crews work hours and I informed the owner that I had been very patient and had waited a total of 3 days on my vacation for his crew to install my gutters during their normal hours and I was not able to take any more time off of work. The owner agreed to come out himself and resolve this issue but it would be the following week. That ended up being on 7/8/2020 but when he arrived he did not have the correct tools to complete the job and would have to send out a crew another day. On 7/22/2020 the crew arrive and properly installed the downspouts to the correct length. On 7/27/2020 I noticed on the originally installed gutter that rain was flowing between the gutter and the building and called the office. I was told that sometimes it rains so hard the gutters cannot hold all the rain and they can overflow, and I again explained the situation. I was contacted by a crew member and was told he would be out in the next two days to look at the gutters. On 7/29/2020 I received a voice mail that the crew was on the other side of town and would not be able to make it but would be out the next day. It is now after 7:30 pm on 7/30/2020. Just give me one good reason to give this company a rating higher than .5, I would go lower if I could.

Very organized.

Great quote. Super friendly.

I had Merrifield Exteriors install new basement windows in our home. They were great to work with and we are very pleased. I recommend them highly.

I had this company out for a window estimate and that turned into a roof and gutter estimate; I ended up contracting them to install a new roof on one of my outbuildings. I will start by saying it was very clear to everyone, even someone with literally no idea what they were looking at, that the existing roof was in bad shape (hint: that is why I needed it replaced). The trusses and decking are visible at the ground level so it is very easy to see the internal condition of the roof. The initial quote was excellent and included tear off, all new decking, OSB, and good quality architectural shingles, as well as debris removal. It took about 2.5 weeks for the work to get scheduled (life in the time of Corona). A gentleman whom I believe is the owner (Tim) came out to do a materials estimate and added a small charge to replace some of the trim board on the exterior of the building at a cost of $60 and said the existing decking we currently had did not all have to be replaced, but they would replace what was rotted and damaged as quoted; he did not alter the quote at this time aside from the additional board as stated above. We had a little trouble with materials delivery; I was called and informed materials would arrive a day or two before the workers came, but I woke up the morning of the job start day to find workers there but no materials. They got it figured out and work began. A few hours later, Tim (owner) calls me and asks if my husband can come out and speak with him. At this point, the existing roof had been torn off, so my husband is standing there having just woken up looking at a garage with no roof. Tim proceeds to explain to him that the decking was in much worse shape than they anticipated and that it would be an additional $1,300 to do the job *right.* Out of duress, my husband agreed; he then called me and explained what was happening and I told him to stop and pull out the contract and pinpoint exactly where it said *all-new decking* as being included in the quote. I then called Tim back and we had a dialogue about the unexpected expense; at this time, he was on his way to the lumber store and it was not clear to me exactly why they needed more money and what specifically that was for. My husband spoke w/ Tim again and consequently denied permission to move forward with the additional expense. I called my salesperson that evening and spoke with him about my concerns and frustration. It was very clear the roof needed new decking upfront to me; that should not have been a surprise to anyone. I did not understand why they would need more money for new decking when the job was quoted to include all new decking. He said he would talk to Tim, try and get to the bottom of it, and that Tim would make it right. He also said the job was much worse than they all anticipated and that there would be a company-wide training about this type of job and what to look for in the future. Fast forward to the next morning, I call the company line and spoke with the office manager, Nicole. I again explained my concerns and she said she would speak to Tim and have him get an itemized list of the new expenses. We talked again; I learned the $60 was actually x 2 (fine, no big deal) and the $1300 would have been for new OSB in addition to decking. The job was completed with SOME replaced decking and no OSB. Workers were gone when I got home and I did not hear from Tim again. I reviewed the work that evening and am generally satisfied with the work; however, there is one side of the garage that is unfinished between where the roof and sidewall meet -- this is totally open and exposed so birds/critters can get in the garage. The other side is not like this and it was not like that before the new roof was installed, but that is a job we are going to do ourselves.

Good communication, great work, respectful of our house & plants.

We were very satisfied with them and would hire them again.

We had all our windows and door to our yard replaced. We hired Merrifield for that. They were very professional and we were very happy with their work. The windows and their work has transformed our home and we can’t stop raving about it. Costs wise they were very reasonable and in fact lower than others. We highly recommend them.