Merry Maids

I have been using them for a few years and started having cleaning issues this past year. I talked to the owner, and he started sending someone who cleaned well for a few months. Then I began to attract other people and became very dissatisfied. Send him a text, and you can judge for yourself if you want a company to clean for you that will take your money but refuses to have their employees even do the cleaning at all. Below is my text to them and the owners text back. I got a text earlier saying you all are coming out this Monday. I wanted to let you know the cleaning over the last two months has been poor. The microwave had not been cleaned in the last two months. The shower has pink mildew in it that has been there for two months and has not been cleaned. The master toilet did not even last a week before crud started growing in it, and it is now just a black mess and gross. The extra bathroom toilet, which never gets dirty, has filth growing all over it, which leads me to believe it may not have been cleaned last time. Overall, things have not gone well. I wanted to let you know because I feel like I'm paying for services I am not getting and don't see the point. I hope you can address this with your employees because knowing how and what to clean is not difficult given that this is your business. I do not want to have to switch to a different company, but this obviously cannot continue. Hello, Colin; this is Marty Smith, the owner of Merry Maids. You and I have discussed your concerns in the past, and I want to sincerely apologise for continuing to not meet your expectations in the service we provide you. I have met with my staff in an effort to discuss and resolve your continued concerns. Unfortunately, at this point, we have no solution. After you and I spoke in the past, we assigned your home to our top cleaners with specific instructions on what areas to pay special attention to based on previous complaints and your comments of what needed to be improved upon. It is clear that, despite our efforts, we have continued to fail you based on your comments above. Therefore, it is with great disappointment that Merry Maids has made the decision to inactivate your service. Your complete satisfaction is our top priority. It is clear that we have failed you, and we believe it is best that you find a service that better meets your expectations. Thank you for your business, and we truly wish you the very best!

They worked very hard and got our house shining in about three hours. We were pleased with the final result.

Hard working, professional women did a great job and I look forward to having them return next month. The products provided by Merry Maids were so good I'd like to buy one of them (for returning a shine to my bathroom vanities).

Very professional.

good

They NEVER arrived on time. The're were three of them and they were finished in 45 minutes. I WILL NEVER RECOMMEND this service to ANYONE!!!!!!!!!!!!!!!!!!

Paid for a whole house deep clean plus 36 dollars extra for the windows in the sunroom. Total of 410. Came home to a note saying they could not do the sunroom but they took the check. I called the office and asked for the price to be adjusted. New total was 386. That is less than the price if the windows.

Unfortunately, I've moved out of their coverage area. I highly recommend them!

Hired them to so a deep cleaning with emphasis on one particular item. They did not clean the item and it cost me over 200. Even the master bath shower walls were not cleaned. I complained about the item not being cleaned and the cleaning lady made a call to the home office to state that the other lady should have cleaned before she left. It was NEVER cleaned!

No comments.

The lady who set up the appointment was compassionate and extremely helpful. They arrived on time and did a wonderful job! They were kind and professional. They came on short notice and did a wonderful job.

I had a super dusty house from some indoor renovations, Desiree somehow managed to get all the dust up as if was never there.

its wonderful to come home to a clean house knowing the crew that was in your house could be trusted with your home & the job was done correctly & to my liking.

Confirm and then confirm again. My service was late and included only one maid to provide deep cleaning. My advisor suggested two hours on phone despite my email including all areas I wanted cleaned. Needless to say, only three areas were cleaned MB, MB bathroom, and 1/2 bath before 2.5 hrs were up. I have to include that the cleaning accomplished was very good. I place fault on the scheduler for not considering my wishes and scheduling appropriately.

The two ladies that came to clean were great. They deep cleaned my whole house and it looked and smelled great. I have hired them to clean my house every 2 weeks.

on time, motivated, hard working.

That the young lady who cleaned for me was on time, pleasant, and brought sufficient supplies to complete the necessary tasks. she was so quiet that I worked in my office without interruption. And while she appreciated being paid, what seemed to mean the most to her was the recognition that she had done a great job & it was appreciated.

There were a couple of things that didn't get done (like dusting off two lamps in the bedroom), but the quality was fantastic otherwise. I would (and will) definitely hire again.