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Metamora Water Service, Inc.
Well Pump Installation and Replacement, Well Pump Repair or Service,
About us
Here at, Metamora Water Service, Inc., we sustain our business on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Home inspections (well) and chlorinations, Install Jet , Submersible Pumps, Constant Pressure Systems, Install and Replace Bladder Tanks, Well Drilling , repair water underground water lines, well abandonments
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8152 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 2% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 152 reviews
Christan W.
Sep 2024
Well Pump Installation and Replacement
Our experience was first rate! Our well was not working and we missed the signs of an issue. Crew arrived within 40mins of our call and worked into the evening. They explained the quote as a best case and what could could happen if the pump did not come out easily (or at all). Multiple issues were uncovered and shown to us. The professionalism was top tier. I would recommend for this company for your well needs.
Jacqueline M.
Jul 2024
Well Pump Installation and Replacement
Amazing experience with this company. The guys showed up early on Saturday morning. Quickly diagnosed the issue and explained what they needed to do to fix it. The quote was fair and the whole process took about 2 hours. We were amazed at the efficiency.
Response from Metamora Water Service, Inc.
"Thank you our techs appreciate the good words"
James K.
Jul 2024
Well Pump Repair or Service
I call this company about an excessive amount of sediment in my filters. Over the phone Stacey stated that it was probably due to rotted galvanized fittings they installed 25 years ago and need to be switched out with brass. I said ok, what does that typically run and she said about $450 and I can have them out tomorrow or possibly same day and I agreed. When Tim and James showed up, Tim say, I hear you do not have water. I corrected him and told him my issues, as we have water and is running as it should. We went to the tank and filters and he said everything seems fine and working as it should. I once again mentioned the excessive sediment in the filter. He stated that they could do a flush and it may help. I asked what that would run and he said about 1.5 of labor plus material. I agreed as it was less than the $450 over the phone. After about 30-45 minutes they could not get the pump out of the well. Tim stated that they do not usually see this but there maybe a scree
Response from Metamora Water Service, Inc.
"[Consumer Name Removed] did call us 6/20/24, and I did say galvanized fittings inside the well were causing the sediment in his well. Tim tried pulling pump out of the well but it was stuck inside (customers problem had been on going issue for awhile) , When he was trying to pull again the galvanized fitting snapped off . Tim tried to tap in a fitting to grab the pump but could not. He advised James (homeowner) he needed to get a different truck to pull pump. Homeowner said ok. We had well log and info on well since it was our well. Normal routine is that we can hand pull. Tim notified customer every step of the way what he was doing. He even suggested putting sch.80 in well and customer said go ahead. Also tim did suggest a new pump, the pump inside well is 25 years old. Customer took off while Tim was working on well. Tim called him and said he would call the office next morning with payment. Never did he say anything negative to service techs. Never received a phone call so I called him at 3:30 pm. I was verbally screamed at , cussed out and hung up on. James knew every step we were doing to solve his problem which we did solve due to bad fittings in well The extra labor , truck and sch80 came in at 800. additional. James valued us a 1 on value of monies he has never paid on this job as of 7/2/24. I also sent him a letter explaining all and still haven't received payment Considering this well we drilled back in 1999 (25 years) and there had been no issues or service work done till now."
Mark N.
Jul 2022
Well Pump Repair or Service
These guys are the best in the area any negative reviews are not acceptable. We have used them for many years and they are very efficient and reasonable.
Ed P.
Feb 2022
Well Pump Repair or Service
I called and paid for a weekend service call, they came out, looked over my setup and decided that everything was OK and they said the problem was in my well. They recommended I call someone else. I called someone else and he came and looked at my well pump and recognized that the flow regulator was closed down to almost nothing. A couple minutes with a crescent wrench solved the problem that the Metamora guys did not even recognize.
Response from Metamora Water Service, Inc.
"Prior to our service visit, customer was very agitated on phone when asking questions about job so service techs know the situation of the job. Per conversation with gentleman, he informed me that another company had been out 3 times and could not fix and charged him $6000.00. We came out checked tank, switch and pump and informed him to get in more depth, there would be an hourly rate to dig in more. He declined since he poured so much money into previous company, and said he wanted a new well. He also informed techs about the money he spent with the other Company. Guys left and customer called office for a quote for a new well, that is the last we heard from him until this review. We are sorry he was dissatisfied but he declined more labor time. The other company put on a pump, deep well to shallow well back to deep well."
Paul H.
Oct 2020
Well Pump Repair or Service
Nice people, on-time, actually early. Great job.
Mary M.
Oct 2020
Well Pump Repair or Service
Answered my request immediately. Very polite and courteous. Arrived on the appointment time. They were very friendly. Went right to work. Answered all my questions. Completed the repair, professionally.
Kevin M.
Oct 2020
Well Pump Installation and Replacement
Their pricing was fair and their people are very knowledgeable and professional. Job well done
John K.
Aug 2020
Well Pump Repair or Service
Very responsive. Had a slight leak when the job was finished but they came out and fixed it within a couple of days
Norbert S.
Jul 2020
Well Pump Installation and Replacement
Craig L.
Jun 2020
Well Pump Repair or Service
Thanks guys
Leif B.
Jun 2020
Well Pump Repair or Service
Quick response. Called late Thursday and they came out to service my well on Monday. Pleased with the repair work.
Nate E.
May 2020
Well Pump Repair or Service
Metamora Water Service installed a new 180' well and home water supply system. Our yard access and slop made it a challenging project. However, Metamora Water Service made it look easy. Top quality equipment and personnel for the job. I highly recommend this company if you need a new well or a repair to an existing well.
Bruce M.
May 2020
Well Pump Repair or Service
Right price . On time !
Dennis D.
Apr 2020
Well Pump Installation and Replacement
They did not have the part, had to provide it. They did not put in unions. Overcharged me.
Frank C.
Mar 2020
Well Pump Installation and Replacement
Workers were very efficient, courteous and very knowledge .
Diane F.
Dec 2019
Well Pump Repair or Service
I appreciated the quick response I received. Brad and Mike were knowledgeable and came well prepared with the equipment needed. I'm happy with results.
Pam R.
Dec 2019
Well Pump Repair or Service
Very timely, professional, fast and fair priced.
JAMES M.
Dec 2019
Well Pump Repair or Service
na
Pam B.
Nov 2019
Well Pump Repair or Service
Received call the next morning and they came out same day. Repair completed the following day and so glad to have pump fixed and have water again.
Darryl D.
Nov 2019
Well Pump Repair or Service
Good Job
Shirlley T.
Oct 2019
Well Pump Repair or Service
I had a well pump that needed to be replaced, but was rusted in and after two weeks of work from Shawn's employees the pump could not be removed. With their help was able to hire a company capable of digging new well in confined space and getting all the proper paperwork started. I was very please with all employees that I was in contact with and appreciate their help and understanding of my lack of knowledge. Good work everyone.
Ed K.
Oct 2019
Well Pump Repair or Service
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William R.
Oct 2019
Well Pump Repair or Service
I needed quick service. they were the only company that answered my call and sent a crew that day
Terri J.
Sep 2019
Well Pump Repair or Service
I almost rated 4.5 so people reviewing this would take it seriously. But I decided to rate all 5 s because I am extremely pleased with this company and their service. This will be the company I go back to if I require other services.
Licensing
State Contractor License Requirements
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FAQ
Metamora Water Service, Inc. is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: 8:00 AM - 12:00 PM
Metamora Water Service, Inc. accepts the following forms of payment: CreditCard
Yes, Metamora Water Service, Inc. offers free project estimates.
No, Metamora Water Service, Inc. does not offer eco-friendly accreditations.
Yes, Metamora Water Service, Inc. offers emergency services.
Yes, Metamora Water Service, Inc. offers warranties.