Metro Garage Door Repair, LLC

"Dear Mr. [Consumer Name Removed], Thank you for reaching out. I would like to clarify the details of your service call and address your concerns. Our technician, Juan, visited your property to assess the job and provided you with a quote of $850 for the labor only, not based on an hourly rate. You agreed to this quote prior to any work being performed. You initially contacted us because you were unable to complete the installation of the motor, and one of our installers was sent to finish the job. The work took a little over an hour to complete. The technician never disclosed how long the project would take?any expectations regarding time were assumptions on your part. You provided all necessary materials, and we used our own professional welding equipment and tools. As our office manager Elizabeth explained, our pricing reflects the level of skill, labor, and equipment required, not the amount of time the job takes. With over 20 years of experience in the field, our team is trained to complete installations both efficiently and correctly. During your follow-up conversation with Elizabeth, she made every effort to explain this to you clearly and respectfully. That call was recorded and documents your use of inappropriate language such as the F-word directed at her. Despite that, she still offered a 10% courtesy discount, bringing your total to $765. We are very disappointed to hear accusations such as "scam" and "fraud" used in reference to our company. We take pride in our professionalism, our honest pricing, and our reputation built over more than two decades. These accusations are unfair to the team that worked hard to complete your project correctly and efficiently. When you first inquired about a quote over the phone, we explained that a technician would need to inspect the job in person for a more accurate estimate. Juan, one of our most experienced technicians, did just that and you agreed to the $850 quote he provided before we proceeded with the work. If you would like to further discuss or escalate this matter, you are welcome to do so. However, the pricing and agreement were clearly communicated and approved before the work was done! Eddie Binder. Metro Garage Door Repair."