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39 Years In Business
Company Details
- Bilingual
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Service Details
Areas of Expertise
- Security System Installations
- Security System Repairs
- Home Theater Installations
- Home Theater Repairs
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 1-8 of 8 results
1.0
Miami, FL
8/12/2019
I contacted Miami Security Systems (MSS) and put down a deposit for two new cameras and a new NVR. They simply could not get the new NVR and cameras to work with the existing cameras, but in order to reach this conclusion twelve (12) hours of my time went down the drain. In recognition of their own inability/incompetence to install the new system promised me a full refund but never took any action to that effect until I called the credit card company. Now they are attempting to charge twice what was quoted for running two camera wires. This not to mention the fact that their **technician** admitted to not being a licensed professional because he does not speak enough English to take the licensing exam.
0.50
Tracy R.
Miami, FL
4/3/2019
I do not recommend this company to anyone!!! They have horrible and disrespectful customer service from their receptionist part owner Rita. They also charged for a job that was never completed and did not want to follow through properly with a refund leaving unfinished work and holes on my walls. Unfortunately, I will have to submit a complaint to the better business bureau and request a refund from my credit card company since they do not want to refund my money back. After reading some reviews apparently, they are known for poor customer service and quality service. They failed to attend to appointments and never called the customer to advise when would they reschedule. I had to constantly be behind them and they would not answer their phones and after getting a hold of them they would rudely disrespect and hang the phone up on me. The owner Mike even threatened to block my calls and emails because they did not want to be responsible. They are thieves!!
Response from Company:
Hi Tracy, this is Mike with miami security and I can not just sit back and read this and accept all these harsh words that you are saying about our company. We are licensed contractors for over 30+ years and we treat all our customers with the respect they deserve. We quoted out a job to install cameras at the residence that did not have any attic space which is why in order to ensure a professional clean install we had to drill some holes to pass the cables and then ultimately patch them up once the job was completed. I spoke to the owner and he did not want to drill any holes to ensure the wires could not be seen. With that being said, we a
4.5
Toki A.
Miramar, FL
5/22/2017
Good customer service. Very professional
4.0
Gisela P.
Miami, FL
5/6/2017
Very professional and reliable.
Response from Company:
Thank you very much for your review. I am sorry we did not meet the total 5.0 rating. If there is anything we can do please let us know and we will be happy to go out to your home and correct any problem you may haVE. Thank you, Rita Miami Security Systems
5.0
Brune L.
Miramar, FL
5/3/2017
Very detailed and customer oriented. True professionals from start to finish. Explained the product installation in detail. Would definitely recommend them to others.
Response from Company:
Thank you very much for your comments. We appreciate it and are very glad that you were completely satisfied. Please refer us to family and friends and we will be happy to provide them with the same service. Thank you Rita Miami Security Systems
5.0
Nelsie R.
Homestead, FL
3/23/2017
Great customer service. Michael explain all my options and showed to be very knowledgeable about the products, their pros and cons. He answer all my questions and scheduled the installation within the time frame given. Recommended 100%
Response from Company:
Thank you for your kind comments for one of our sales/tech person. We appreciate it very much. Please let us know if you have any questions or concerns and we will be happy to help. We offer Alarm monitoring with the highest technology available at reasonable prices. Thank you, Rita Miami Security Systems
5.0
Moti V.
3/13/2017
They are like a family to us. They have done alarm and security system work at both my business and my residence. We a very please with their past and present service and the way we are treated.
Response from Company:
Thank you very much for your kind words. We appreciate it very much. If there is anything you need , let us know. Thank you, Rita Miami Security Systems
5.0
Michelle C.
3/13/2017
They are very professional, gave me a prompt response to my request, and overall, they were great!
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