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81% Recommended

30 Years In Business

Company Details

  • Verified Licenses

Hours

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Achievements

Service Details

    Areas of Expertise

    • Waterproofing
    • Foundation Repairs
    • Concrete Lifting and Leveling
    • Egress Windows
    • Radon Mitigation and Removal
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    Deals

    Cost Information

    • Free Estimates
    • Credit Cards Accepted
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    Ratings

    4.2
    27 Verified Reviews
    • 5
      16
    • 4
      6
    • 3
      3
    • 2
      2
    • 1
      0

    Highly rated for

    • Quality
    Showing 1-10 of 27 reviews Showing 0 reviews
    5.0 Susan S. Dixon, IL
    8/17/2020

    More than satisfied with our new crawl space liner. The crew did an amazing job and cleaned up wonderfully. We would hire them again in a minute!!

    Response from Company:

    Susan, Thank you so much for your very positive feedback! It has been our pleasure to help you with your crawlspace concerns. Thank you again, The MidAmerica Basement Systems Team.

    4.0 Betty U. Pekin, IL
    6/14/2020

    Overall a good experience.

    Response from Company:

    Betty, Thank you for providing feedback about your experience with our company. We're glad to hear that your experience was good overall. Please don't hesitate to send anyone our way who also needs help. The MidAmerica Basement Systems Team.

    5.0 Cathy T. Williamsburg, IA
    1/18/2020

    I am a very happy customer! I want to thank Wes Glasgow for all his help deciding how to solve my problems and answering all my many questions! He is great! I had my basement waterproofed and Alex, Augie, Damon, Ty were wonderful and very accommodating to my needs. My basement is my place of business. It is now dry with the help of my new sump pump, and my Sedona keeps my humidity in check. I also had my bowing wall anchored. It was a source of anxiety to my home and business. Jonathan H and Kevin came in and anchored the wall and put covers over the anchors. They did a super job, the wall looks great, and we feel safe! All "my" men were wonderful! They were efficient, thoughtful, helpful, kind and considerate of me and my business. I would recommend them and the company to my family and friends.

    1.5 Rosemary P. Waterloo, IA
    11/30/2019

    Only two men arrived, 3 hours late, for a three man job installing five basement windows and window wells in my home this past summer. They broke the ceiling sheet rock, overfilled the window boxes with spray foam and shims which bowed the vinyl window frames, inadequately filled the space around the outside window wells so that I had to add 600 pounds of dirt and 10 bags of mulch, and the carpeting on the stairs and the basement floor was a muddy mess since they placed no plastic down before he began. At the end of the job, they filled out the feedback form themselves with all excellent marks, and asked for my signature. Since it was dark and after 9:00 pm when they finished, I signed the form. They had to move on to a hotel 50 miles away to spend the night, so they could be on a job the next morning. All afternoon the two men had worked very hard in the heat and rushed to do a 3 man job. They stated that the third man on their team had quit the week before. As I felt sorry for the two men, I signed the contract, and vowed never to hire a corporate company again. The Moral of this Story: Always hire local companies! I have photos of their work if anyone is interested in seeing proof.

    4.0 Jason Z. Cedar Falls, IA
    8/16/2019

    Generally, very good experience. Quick response and install

    Response from Company:

    Jason, Thank you for your feedback. Thank you for letting us help with your radon concern. Please let us know if there is anything else we can assist with, or if you know anyone else in need of our services. The MidAmerica Basement Systems Team.

    4.0 Scott M. North Liberty, IA
    10/5/2018

    I was called right away but after a few questions they said my project wasn't what they do. However, the rep was nice enough to give advice on what I should do next.

    Response from Company:

    Scott, Even though we were not able to perform the work you were wanting, we were glad to guide you in the right direction. Thank you for providing feedback, and hopefully, if you know anyone in need of our services you will pass us along! Thank you again, The MidAmerica Basement Systems Team.

    3.5 Dennis S. Walcott, IA
    8/27/2018

    This contractor doesn’t perform the types of work my project required! They did work with me to understand the scope of my project.

    Response from Company:

    Dennis, even though we were not able to perform the work you were wanting, we were glad to guide you in the right direction. Thank you for providing feedback, and hopefully, if you know anyone in need of our services you will pass us along! Thank you again, The MidAmerica Basement Systems Team.

    2.5 Janet V. Washington, IL
    8/2/2018

    My first date to have work done was May 2nd. They had to reschedule to end of June, couldn't come, and then to end of July! In the meantime, July 7th we had a flash flood with a record breaking 7 in. of rain in just over an hour. You guessed it, I got a very wet, carpeted basement. I'm a single woman who works 12 hour shifts. I was not happy to come home to water to clean up the day before I was to leave for a weekend trip. If my new system had been in place, I wouldn't have had to deal with this. The workers and salesman all seemed like fine people but I kept getting emails about my work to be done on May 2 clear until the end of July. The communication is terrible. Now the guy who did the last part of the work, which is still not done, mind you, says he has no idea when they will finish! Yet my first payment is due August 22nd. The quality of work, so far appears to be good, but like I said they are not done yet. It's August 2nd and I have no idea when the job will be completed. I have arranged my schedule for them 4x already, and will apparently have to do it again. Guys were pleasant, cleaned up fairly well, but the customer service stinks. That's why I am giving this company a low 2.5 star overall rating. I expected so much better.

    Response from Company:

    Janet, We understand the frustration with the logistics on the installation of your project. We very much appreciate your patience and understanding. There was some unfortunate miscommunication along the way on our part, which we are accepting full responsibility for, and will make right with you. Our intention is to get Mike-your installer, and his team back down to your home, to finish everything up, before the first payment on your financing is due, later this month. Again, thank you for your patience, and for your feedback.

    3.0 Melissa A. East Moline, IL
    5/3/2018

    .

    Response from Company:

    Melissa, Thank you for taking the time to provide feedback on your experience with our company. If there is anything we can do to make your experience with us more remarkable, please do not hesitate to let us know. Thank you again for your feedback, The MidAmerica Basement Systems Team

    2.0 Zina W. Peoria, IL
    4/30/2018

    Overpriced. Customer service is limited. Customer service is ok if you don't have an emergency.

    Response from Company:

    Zina, We were sorry to hear that your customer service was less than ideal. We apologize for the misunderstanding about us having an emergency line. We have a full-time service staff, and they are responsible for both reactive service calls, as well as the annual maintenance program for our homeowners. Our hope is always to see our homeowners in a timely manner. We were glad to have gotten your issue resolved, and are at your disposal should you need us in the future. Thank you for your feedback. Any feedback offers our company a chance to learn and grow, and we appreciate yours. The MidAmerica Basement Systems Team

    Showing 1-10 of 27 results Showing 0 of 0 results
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    Photos

    25
    Concrete Raising
    5
    No More Water Intrusion
    4
    Crawl Space Encapsulation

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