Mid-Atlantic Waterproofing

So much for the lifetime Warranty! July 20, 2020 -- Chapter 11 Voluntary Petition for a Non-Individual Small Business . Filed by Robert E Chernicoff of Cunningham and Chernicoff PC on behalf of Mid-Atlantic Systems of CPA, Inc.. (Chernicoff, Robert)

Poor workmanship. Left my basement and house a mess, for they left the dust fly everywhere, for they did not cover up my furnace-like they were supposed to after it was off all day. Very sloppy work. Took a whole week, after told it would only take a few days, for the foreman was running back and forth from jobs did not keep an eye on the workers. He did not even show up some days for he was at the other job. They did need to be babysat, I was watching them off and on and told them how dissatisfied I was, they just told me to talk to the foreman. They were very bad at communication.

I think it was overprice. No communication after work was done

Excellent job. Basement is dry and comfortable now.

Choosing this company for our waterproofing project was the biggest mistake of my life. I spent nearly $22,000 for the project which was done in August of 2019. The company used sub-contractors who did not do the job correctly. I had to call Mid Atlantic back four times since the initial job. Each time was told it should be fixed this time. Still is not fixed. Still getting water and now cannot reach the company. Keep calling the company. The phone rings and goes to voicemail. Of course, mailbox is full and I am unable to leave a message. We are 9 months into this. Unable to utilize the basement (which is a finished space with a family room and home gym). Cannot have carpeting put in or put furniture back in place because of the water coming in. I feel that I have no other choice but to start legal proceedings against this company and try to get my money back. Please do not make the same mistake I did. Find a different waterproofing company and do a lot of research on them.

This company charges top dollar, but the service and staff are sub-par. Three times over 4 months they scheduled service and cancelled the night before, or after they were to arrive. Of course this caused me to miss work unnecessarily. The original crew that arrived did not complete the work, but said they did. When I discovered that they did not complete the work as contracted (French drain around the entire perimeter), the customer service staff insisted they did. I finally had a service person come and confirm the project was incomplete. It took 3 months to finish drain, and in the interim I had water on the basement floor, which I never had before, and mold on the walls. Over 5 months, I had at least 5 service calls, and never did the same person return. Each time they wrote a report, but no one ever followed up with me on the work that the report said needed to be done. Each time I had to pester them to do the work their service person recommended. In addition, they guaranteed dry floor and walls, but they did not address the dampness in the drywall until I called numerous times. I had to call repeatedly to get someone to look at the damp walls (this was the problem I originally showed to the salesman). The last person they sent to address the wet walls by filling holes in the block was totally incompetent. He was to continue the process that the previous person started, but had no idea what to do. After I showed him the example from the previous person, he proceeded to fill SOME of the holes with a different (wrong) material that had to be removed by the contractor who replaced the drywall. He also used my tools and left them covered with the material he used, ruining them. I decided to not pursue it, because the work was inferior and the aggravation extreme. I had no reason to believe that they would provide competent service. Now, 7 months after the work was done, I am seeing cracks in the concrete they poured to cover the French drain. I am debating whether to contact them or not, because my previous contacts were so unsatisfactory. Their salesman uses high-pressure sales tactics, starting with a $12,000 price (3X what other providers quoted), then coming down repeatedly if you sign immediately. What a racket!!! See Better Business Bureau for more reviews with the same complaints

I have turned this company over to the Better Business Bureau and the Bureau on Aging for failure to properly do the job and then and return to fix the problems.

My only gripe is that dust stuff was not cleaned up very well and the second day - did not keep it from other parts of the house.

Great workers and customer service. Just working out some kinks

The salesman was very knowledgeable about not only their products and practices but also the competition's. When it came time for the work to begin, they didn't show up on the first day because of vehicle trouble but they showed up and worked two really long days afterwards. They were probably at my house from 7:30am to close 8:00pm and were finished after the second day when the salesman estimated three to four days total. I felt the workers stayed on task and worked well. When all work was finished, the leader of the crew walked me around to make sure I was satisfied and answered my questions. He demonstrated both the sump pumps for me to make sure I saw they worked. As a matter of fact, he had to fix the outlet pipe on the one pump because his setup leaked inside the sump. Overall, great experience and now I have piece of mind that I'll have a dry basement and I can transfer that warranty to the next owner should I decide to sell the house.

They scheduled time for which my wife and I took off of work to begin repairing our crawl space and the day of they did not show up. When we called they told us that their truck broke down and that they would call back to let us know when they can begin.3 phone calls on our behalf later they tell us that they now have to schedule an osha inspection another week, meanwhile their consultant already inspected the area and it did not occur to them to notify us and schedule that inspection beforehand; costing us more time and money to take off of work when this was scheduled over three weeks ago. Their complete disregard of our time and the time sensitive issue of our repairs, lack of professionalism and negligence on their part promoted us to request a full refund and we were told to wait for the general manager to tell us what our next steps are. Its ridiculous a company of this size treats their clients in such a manner. We DO NOT recommend this company after completely wasting our time and utter lack of respect for their customers time and needs. Now we wait to see when the general manager will find the time to call us even though this falls on them for not having the foresight and communication in advance to schedule accordingly. Buyer beware.

These guys were in and out in one day. They did 2 walls. About 36 feet of wall. My basement is bone dry. The cost of their work was $11,337.00

This person was honest and gave me the straight story he had my trust instantly

their employees were courteous and careful,and worked hard and long hours for 2 days completing the work in at least 1 day sooner than I expected. I was pleased with their protection of the equipment and furniture in the basement which was protected and left in the area during the project. I would be happy to recommend this company to other people considering their services.

My mother and aunt contracted Mid-Atlantic to repair numerous leaks in their basement. The business relationship that resulted got off to a shaky start, with things taking longer than expected due to a couple of unexpected circumstances, and the work itself had to be fully redone once after initial completion. The end result was not favorable at first BUT after a very positive and productive phone conversation with their manager, Dan, my mother and aunt couldn't be happier with the final end result. I initially wrote a fairly unsavory review of Mid-Atlantic based on my observations over several months. However, I would like to gladly retract that initial review and say that in the end our dealings with Mid-Atlantic were very positive! Thank you again Dan for reaching out to my mother and aunt to ensure that their experience was a good one.

Expensive.

The work was completed in 3 days. 190 linear feet of drain and two sump pumps installed. The crew worked extremely hard and the concrete work was smooth with the existing floor.

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Work was completed on s timely schedule. Have not had any rain yet to see if system will do as presented.

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The job is ongoing as we take this survey. Job started today, 7/20. I will know more upon completion of the work.

The work was not as promised. Also, the e-mails and phone calls went an answered by the original Contractor.

mid atlantic is a terrible company. it will be a year next month and my basement is still moldy.

I got three estimates for French drain and mid-Atlantic was the most expensive. But they seemed much more competent and I was glad I spent the extra amount to get them. The work was done in two days. They were very professional and accommodating. And the drain seems to work so far!!