Mid-State Heating & Cooling, Inc.

Uu

Changed this review several times now. My new furnace, ac, and thermostat have all had issues requiring service calls in the 8 months since they were installed. Midstate eventually comes to fix it but it is annoying to deal with every few months and the help is never immediate.

Do not hire this contractor. When you read the favorable reviews notice that most of them are from 10 years ago and mention employees who no longer work there. I contacted MidState to do a basic maintenance call. The tech allowed Freon to escape from my AC unit which ultimately led to my unit not functioning. I was charged a $170 service call to repair the unit. All it needed was to have additional Freon added - the same amount the tech allowed to escape. I asked for a refund of the service fee as the problem was caused by MidState. No one returned my calls and no service fee was refunded. The customer should not have to pay for employee mistakes. Frustrating experience with MidState and the many unreturned calls.

Great company with strong commitment to customer service and satisfaction! Highly recommend

Very smooth process. Got the estimate, they did the work, and removed all old equipment -- all within one week.

Chris the repairman quickly diagnosed the problem and expertly installed a new thermostat for the furnace . He was very knowledgeable and performed an outstanding job.

Very professional

Had an new ac/furnace install that stopped working on the same day of install and I could not get the company to come back to fix the issue on that day. The company left me with the house at 80 degrees

Did an excellent job. No mess, very cleanly done . Took extra care of carpet and walls no issues or problems at all

I was given a quote over the phone that was extremely competitive and fair. They were flexible with their installation schedule and finish the job professionally for the price I was quoted. The team came in and was extremely accommodating while we are installing during social distancing. We were very nervous about having people at our house but they did an amazing job in making sure they took the steps to communicate and keep everyone very far apart. Couldn’t leave a higher review.

Very good

Had them come to the house to repair gas leaks and service boiler. They came so late on a Friday that the tech couldn't finish the job because they wanted to go home, meanwhile turning off my gas and heat and not coming back to finish for several days. Didn't replace any of the old fittings just sealed them.

very good job

Very nice salesman

I highly recommend this company from my first contact by phone, to Jack a very helpful compassionate and knowledgeable sales rep. To the young man Ryan ,who installed my temporary window air conditioners to get through the weekend,to the team that installed my new central air conditioning system. Teamwork personified. Lost my air conditioning on Labor Day weekend. My husband was recuperating from a recent operation. I have had good experiences using Home Advisor in the past and so grateful they helped me once again. Thanks again Mid-State

They gave me a reasonable quote over the phone, came and did a great job and charged me the quoted price. What else could you ask for?

Very professional and quick.

Transparent process offering exceptional value

Jack Was Great! Very fair and very kind to talk to. Definitely recommend!!!

the joe was done write

Had to replace a broken furnace and decided to get a new furnace and AC unit. Chose Mid-State because it was the cheapest option. They came in a couple of months ago to replace it them and when they were done the techs told me that everything went well, that my AC was going to start cooling once the hot air and humidity left the house. They also told me that the permits to inspect my house would come within a week or two. The permits took way longer than two weeks to arrive and that day the temperature in my house never went below 80 degrees. My AC does cool, but it is on all day and sometimes (if it's really hot) it only cools down to between 76 and 78 degrees. I didn't put much thought into this because I live in an old trailer. After the permits came in, I scheduled the inspection just to have my home fail the plumbing inspection. The techs forgot to extend the drain of the condenser from under crawlspace to outdoors. Called them multiple times to have them come in to have them come in and fix it, multiple times they said they would give me a call back and they never called me back. It wasn't until I offered to take time off work that they finally came in. Tech guy (different one from installation day) goes under the crawlspace to fix what the fail inspection sticker said, and when I mention that my system isn't cooling properly he tells me that it's thermostat (the one thing they didn't replace). I go and schedule another inspection and swap the thermostat multiple times to no avail. The inspector comes in again and tells me that I have a major air leak under the house, and that it is coming out of the main connection between the blower and the air ducts. He also tells me that this fails the inspection because it is a major escape on a connection that the HVAC contractor is responsible for. So I call Mid-State multiple times again, having to miss work again just to have their guys never show up and when the tech guy (one of the ones that installed the equipment initially) finally comes in again and goes under the crawlspace and tells me he found the leak but he tried to taping it shut but won't work and that we will need parts that he doesn't have and so he needs to let his manager know. So he leaves, a day or two later I get an email with a proposal: $350 to fix an air leak that they thought wasn't going to happen by taping the blower duct to the air ducts because apparently "it is an existing problem that was there prior the installation". I didn't have any air leaks, though, and they gave me the excuse that is because "the new equipment ducting doesn't match your house's ducting". That is not an existing problem. One way or another, even if the tech guys noticed the leak or not, it is a problem that they created and that they are responsible for. So, basically, the guys came in, taped the blower to the air ducts (improper installation), and they are charging me to fix it? My electric bill is DOUBLE than it EVER has been (I have the bills t

They were very professional and knowledgeable. Jack came prepared and was very thorough. Installed a new central air system 2 days after meeting. Price was very reasonable. Would highly recommend them.

Needed a replacement AC fast & used this App. for the first time to locate a contractor. Responses was quick, read the reviews and made a decision. Contractor responded quick, setup an appointment & settle on a good price to replace both my AC & Heater unit. Alex the sales person was fantastic. They came the next day and knock the job out. Professional & hard working crew.

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