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Midstate Basement Authorities, Inc.
Concrete Foundation Repair, Foundation, Basement or Crawlspace Waterproofing / Encapsulation, Concrete Injection Leveling Mudjacking,
About us
Midstate Basement Authorities in Central NY is a full service basement waterproofing and foundation repair contractor whose services include basement waterproofing, water control systems, crawlspace encapsulation and repair, foundation repair, shotcrete application, structural analysis and repair, and concrete leveling and lifting. We treat our customers like family from start to finish by providing excellent customer service, preventative tips, free inspections and fair estimates on work that needs to be done. We do not offer services pertaining to new construction ex. brand new foundations or basement remodeling. We pride ourselves in providing the best service to our customers and guaranteeing our work for years to come. We know that the kitchen is the heart of the home but a home begins on a solid foundation.
Business highlights
Emergency services offered
Veteran owned and operated
43 years of experience
Memberships & Affiliations
Basement Health Association
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.529 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 7% | ||
| 3% | ||
| 7% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 29 reviews
David B.
Nov 2021
Concrete Foundation Repair
This company messed up the whole job. The so-called pro measured wrong, causing the work crew to do the work wrong. When I saw what was happening, I was told I needed to speak to Bill, who sold the job. I immediately did and was assured that the engineer said it would work. After several attempts to get my issues resolved with Bill to no avail, I spoke to his boss, who came to see the problem. He said the engineer said it would not work. But he would make it right. It has been over a year now, I still have holes in my foundation that let cold air and critters in. They did not do what they promised, and I have all the documentation to prove it. They will likely say I do not know what I am talking about, but I have had another engineers look at the proposal and was told that had they done what the proposal showed, it would have been fine. No word from Midstate about fixing their mistakes or closing the holes they made. Anyone wanting foundation work should not trust this company. They are happy to take your money but not do what is right. They may be good at basement waterproofing but not anything related to foundation repairs.
Shawn I.
Aug 2021
Concrete Foundation Repair
They were very through and nice.
Regina S.
Aug 2020
Concrete Foundation Repair
Awesome!!
Response from Midstate Basement Authorities, Inc.
"Thank you Regina!."
Bob L.
Jun 2020
My project was concrete lifting. Shawn Hodgson was the repair technician along with another man. Both were very polite and answered our questions before starting the project. They arrived on time and did an amazing job on the repair. I would definitely recommend this company to others.
Response from Midstate Basement Authorities, Inc.
"Hello Bob & Kathryn, we are so grateful for the positive review and that the work was done to your satisfaction. It's always nice to hear! If there are any ways we can improve or you need us in the future, let us know."
Jesse T.
Jun 2020
Concrete Foundation Repair
The project was done very well! Repaired two pretty severe wholes in our foundation with ease and assured me that it was now safer then it was ever before! Not only did they consistently show up on time, but they finished the project early. Customer service was fantastic.
Response from Midstate Basement Authorities, Inc.
"Thank you, Jesse, for your positive feedback, we really appreciate knowing how things go with our customers. Please let us know if you need anything in the future. Thankful you are now safer in your home!"
Nate G.
Oct 2017
Concrete Foundation Repair
Midstate Basement Authorities worked on a foundation repair for me. Unfortunately, it became clear that they were more interested in collecting their money than doing a quality job or keeping their word. Although some of the work was adequate, they left some aspects poorly done. In the contract they often mentioned, "repair as needed". In the end, they claimed that certain repairs weren't needed. These are very friendly folks who know how to smile. However, actions speak louder than words. Make sure that anything you want done is spelled out in the contract. They will act like emails and conversations you had with them didn't occur and bring in their lawyer if you question the work performed.
Response from Midstate Basement Authorities, Inc.
"Customer service and high quality of work are both extremely important to our company, which is why we are sincerely surprised by this negative review. Our detailed proposals list all of the work and exact price that is agreed upon with our customers. The issues Mr. Gilbert are referring to was additional work that was never part of the original agreement, well after we spent numerous hours of man power and equipment operation to expose portions of underground foundation that he was concerned about; areas which we assured him were fine, and ended up not needing any work. All of this was done at no extra charge. As soon as we found there were questions about the quality of our work, we offered to invite a third party NYS licensed engineer to come out and do a full inspection. If the work was found to be defective, we would of course make the repairs and cover the cost of the engineer. If, however the work was found to be done properly, he would be responsible for the engineer's bill. This is our standard policy and that of most contractors. This route was not accepted. We truly believe that we offered a quality repair at a competitive price. Since he refused our offer to have a licensed engineer inspect our work, we asked what we needed to do to make him feel comfortable about the decision to hire us. He proposed a deeply discounted offer on the total job as final payment, and we accepted to try and salvage our working relationship. We were under the assumption we left on good terms."
Jeremiah B.
Jul 2017
Concrete Foundation Repair
Workers were polite and professional. They, along with office staff, we're very helpful in answering all our questions.
Joyce B.
Jul 2017
Concrete Foundation Repair
They were very professional. They did the job with attention to detail. They were polite and courteous.
Response from Midstate Basement Authorities, Inc.
"Thank you Joyce - it was a pleasure working for you!"
David W.
Apr 2017
Concrete Foundation Repair
It was a relatively daunting task to find, vet, and hire a team of foundation experts remotely, that could evaluate the job at hand while being able to start and execute on an expedited schedule. Unbelievably, with Eric Leach and company, I found that team. The job was not easy, the weather not kind to them with snow still on the ground, but they not only priced the project fairly ($7,500), but finished on team per his estimate. HIs professionalism and communication as a business owner is exemplary. I have given his information as well to my real estate agent who has already begun communicating to others in the area. Bottom line, I could not recommend a better company to do this type of work for your home. There is obviously a reason why he/company have such a high rating on HomeAdvisor. Eric - thanks so much for a great job!!
Neal T.
Mar 2017
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
everthing was fine, except for the dust.
Bill P.
Mar 2017
Concrete Foundation Repair
Excellent service
Response from Midstate Basement Authorities, Inc.
"Thank you for your review. Would you mind expanding on your review to let us know what you think? We would greatly appreciate it!"
Yed H.
Jan 2017
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
My names isTed not yed
Eric A.
Dec 2016
Concrete Foundation Repair
Pleasant to work with and good at communicating with customer.
Ginger B.
Aug 2016
Concrete Foundation Repair
This company is doing an outside drainage channels replacement and installing a sump pump. I am delighted to be working with this company. The owner has been very responsive and professional.
Donna G.
Jun 2016
Concrete Foundation Repair
Very professional, excellent quality of work. I would recommend to others!
Nathan V.
May 2016
Great experience. All staff were professional, respectful, and empathic. The staff all followed through with everything discussed and kept me informed every step of the way. The staff responded in a very prompt manner, and always with a positive professional manner. I would give them a 10 star on customer service if I was allowed, but the graph only allows a 5 star max. It has been a pleasure to work with this company and the people were real people, never felt like a number in their busy schedule. They went above and beyond in making a referral to another professional to assist us with another concern that did not relate to their work scope. I cant say enough about the politeness and responsiveness of all the staff which I came in contact with. It was a truely a pleasure interacting with Midstate Basement. I would recommend them to anyone who needs work done.
Eversly P.
May 2016
Concrete Foundation Repair
This is an established business with a regular business office and a staff; not one operating out of a pick-up truck. A person is always available during business hours to answer the telephone. The work is guaranteed, and the workers are all professionals in their line of business. I was very pleased with the work that was done.
Jeanne B.
Apr 2016
Concrete Foundation Repair
Midstate did foundation repair on my home. The entire staff from office, estimator, foreman & crew were excellent to work with - friendly, professional, curdious and were able to answer my questions. The work they did was exceptional, looks great and I would highly recommend.
Jack S.
Feb 2016
Poured Concrete Wall Repair
Everything went as agreed upon in the contract. Midstate was friendly and easy to work with and answered all my questions. The repairman was on time, friendly, kept the dust down a minimum and did a great job repairing the crack. I was also pleased with the clean up. I would definitely recommend this company to someone else.
Curtis C.
Jan 2016
Concrete Foundation Repair
They came out and checked out problem and quoted a price. Repaired problem on schedule and did a fantastic job. Would definiteliy recommend them to anyone with basement problems.
Sue P.
May 2014
Concrete Foundation Repair
There was a problem initially but the contractor stood behind his work and made us extremly happy. I would definately use him again
Tim R.
Dec 2013
They made 3 cancelations to the start date. The contract needs to be written very specific.
Gary G.
Oct 2012
N/A
Pleasant experience........
Robert D.
Oct 2012
N/A
A++++++ absolutely no issues with this contractor. If you don't hire this contractor, you will be settling for less. If your considering contract work, you better call so you can get in line!!
Rebecca D.
Apr 2012
N/A
very quick responce to my request and e-mailed me first thing monday morning to make sure i did not require the dumpster any longer than planned before picking it up.
Licensing
State Contractor License Requirements
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FAQ
Midstate Basement Authorities, Inc. is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Midstate Basement Authorities, Inc. accepts the following forms of payment: CreditCard
Yes, Midstate Basement Authorities, Inc. offers free project estimates.
No, Midstate Basement Authorities, Inc. does not offer eco-friendly accreditations.
Yes, Midstate Basement Authorities, Inc. offers emergency services.
Yes, Midstate Basement Authorities, Inc. offers warranties.