1. Inception. We were visited by Mr. Sean Marlowe of Midtown Home Improvements on 29 June 2015. It should be noted that we are occasionally visited by representatives of this company, since we had them install a deck on the back side of our house in 2012. They are always interested in seeing if we have decided on any further enhancement of our home. On this date, it happened we were considering having a bathroom completed in our basement, where a facility was stubbed in when the house was constructed in 2007. Mr. Marlowe did detailed planning for this room, guiding us through the choice of all hardware, structural work, and so on. He strongly recommended the work be "non-permitted," and we agreed to this, in spite of being somewhat nervous that "non-permitted" sounds rather like "not permitted." There was a sizeable increase in cost if the construction were permitted, and a substantial prolongation of the completion time. We signed the contract for this work on the evening of 29 June 2015. 2. Re-measurement. Verification of all dimensional data for the project was to occur between 2 and 3 weeks after contract signing. "Ken" arrived to do this work on 21 July, very near the three-week boundary. 3. Construction. August and September passed with no further activity while Midland waited for the delivery of materials. Material arrived on 19 October, and was deposited in our driveway (we were not at home at the time). Weather was threatening, so a Midtown worker came to help move the material into the garage. Construction finally began on 26 October, when "Mike" and "Chaz" (or "Charles") arrived. These gentlemen were very friendly, kept us continually informed of what they were doing and what was planned each day. They were always a bit optimistic as to how much they would accomplish in any given day. They did all the work, including plumbing, electrical, framing, laying tileâquite impressive! We purchased primer, paint, light fixture, and mirror; everything else was included in the contract price. Mike and Chaz even closed up the "exterior" walls to seal off plumbing and electrical work otherwise exposed, using left-over wallboard. Given occasional visits from grandchildren, we very much appreciated this "above and beyond" contribution. The work was completed in plenty of time to be ready when our family members started arriving for Thanksgiving on the weekend of 21/22 November. 4. Overall satisfaction. We are delighted with the new bathroom. It looks great, and seems to be functioning just as it should. It certainly enhances the convenience of our basement office. We were very pleased with the skills, care, and enthusiasm of Mike and Chaz. There is no question but that we would be delighted to use Midtown Home Improvements for any future construction projects in our home. Thank you! Joe and Patrice Knickmeyer 2275 Haverford Drive Shiloh, IL 62221-7994 13 Jan 2016