Midwest Surface Restoration, LLC

I did receive a couple bids from Home Advisors network and decided on Midwest due to the owner (Joe) stating that all my needs would be addressed which was to power wash all concrete and paver surfaces including retaining walls. He guaranteed that his price included all that I asked for with "no surprises" and I have that via email. I also was seeking a company that would be able to seal my pavers upon completion. Joe was confident that he could do all the work. What I discovered is that he had not come over to physically look at the job and relied on satellite technology which evidently did not thoroughly show all retaining walls and surfaces and how dirty they were. Hence, there was a little more work involved than what was expected which definitely did not fall on my shoulders as to if he surveyed the area by walking it before bidding. Joe's partner, Steve, did all the work and spent an entire day cleaning my very dirty concrete and paver surfaces. He put the work in but there were areas that were not situated where the dirt could drain somewhere beyond the concrete and pavers, so he just left it set on the pavers. I also didn't like that I could see exactly where he had power washed by the "water pressure strokes" on the surfaces which meant that if I could see the strokes, that implied that between the strokes dirt had been left. Those spots I had pointed out to Steve on the initial day but he said that the rain would fix them. I was also amazed that a power washing company would not have brooms to push dirty water to a drain or a hose to hose off fences, posts or whatever that had been badly soiled with the power washing. Even with all these issues that I believe a professional service would do better, the job definitely cleaned my surfaces and it looks a whole lot better; just not as good as I was hoping since this is a professional service. They did not use any cleansers on areas that had spots nor sand to fill in areas that the power wash efforts pulled up between the pavers. I contacted Joe to do some "redo" on a few spots that needed to be redone before he could apply sealant and two weeks later they were able to return and fix those issues. At that time I got to experience Joe's true business sense. He was so busy validating his work and not even giving me five minutes to share with him my perspective, and he came in the yard very defensive even though we hadn't ever met. He immediately told me that he would not be able to do the sealing job and that I would have to find someone else. He didn't say why but it was obvious that he was defensive and already negative on me and my expectations although they were valid and he did see them and took care of them. I took pictures and I wish that I could attach them here so that others could see what they thought was the finished work PRIOR TO the rework and why they needed to be addressed. The finish work does look great but Joe's approach to try to belittle or diminish others is not professional nor appreciated when it comes to customer support. When they were finished he didn't thank me for the business nor say that they believe they are good to go. I would not recommend this company more so because of the owner's attitude. They sound good but don't ask them to fix something because then they get unpleasant and just tell you that they gave you a good deal and they think the work is great.... nothing to do with how the customer feels or believes. Also they will cancel a phase of the work (such as my sealing) without hesitating or providing you with an explanation. Looking back on other reviews, I realize now that many of them are for cleaning gutters/downspouts and not power washing concrete/pavers and retaining walls or large projects such as what I had.

Very friendly service.

Quick response to my online inquiry and scheduled job within the week. Did a great job.

Price about the same as others quoted even by visual inspection. Concerns addressed professionally and overall great job performed with some areas cleaned better than what others expressed concern about especially on bottom of gutters.

They do a good job and very thorough. There was an issue with the appointment but other than that, it was a good experience.

Great job

The job was done to my satisfaction.

The hard workers were prompt, courteous, professional, but very respectful. They went about their work very focused, and did a beautiful clean up. My house was full of pollen and mold. IT ISN'T NOW! I couldn't be more pleased.

Scheduled same week as initial contact.

They scheduled our power washing quickly. Communication was great. One small part of the house was missed and they were out in less than 24 hours to fix it. Would HIGHLY recommend! Also didn't request payment until we were able to inspect the work and make sure we were happy with the service. Honest way of doing work!

Joe cleaned the gutters, replaced the gutter guards and will return in Nov to clean them again

Another Great Job.

Very friendly, fit me into their schedule right away and did a great job when they got here.

It was very easy working with this company.

Extremely happy with this company from start to finish. I will definitely use them again!

Pleasant, prompt service

The integrity of this small company is excellent. There was an immediate response to my concerns over procedure and results. The owner was on my doorstep the folkwing morning and explained the tecnician’s approach....different than his intructions. And allowed me a credit against the original invoice.

The crew was on time, cordial and very professional. They were quick and efficient in their work. Great value. Will use them again.

Steve and Jamie were prompt and professional. They inspected their own work and re-did where necessary. All items that were moved during the process were returned to the original location.

We hired this company to powerwash 72 homes in a maintenance provided community. Based on the positive comments from residents, we then hired them to clean and repair the guttering on 72 homes.

Arrived promptly. Very courteous, quality work.