Minnesota Rusco, Inc.

The Smith Brothers did a wonderful job installing my new windows. They work great as a team.

Mike and Kevin quickly assessed the screen door problem and each of them went about the business of the repair, then tested their work and asked me to corroborate the improvements. All seems quite satisfactory. Thank you, fellas.

Minnesota Rusco installed an expensive bay window for us a few years ago. They left a 1/4-inch gap above the window and the house. I never paid any attention to it till this year, when I saw bees flying in and out from above the window. I called and they said I would have to pay to get it fixed! They obviously did not do the job right in the first place! They left the window with a 1/4-inch gap above it in the area above the window. I talked to a manager today. I knew she did not do the work, so I was not bitter or angry with her. She went from "good morning" to "just nasty in seconds. I do not know if I could have recorded the call. I do not know who would have done business with them.

Elderly Beware. My elderly mother chose MN Rusco for replacing the siding on her house. They delivered and installed a vinyl product instead of what she ordered, which was composite. When she complained that it was the wrong color, they told her that it was better, and they would credit her $1500 and had her sign that she agreed to it, after it was already being installed. She was not told it was vinyl instead of composite, they use brand names instead. She did not realize it was vinyl until I visited months later. She was livid. They also damaged an interior outlet during installation. To repair it, they just moved a nearby live outlets wiring, so she still lost an outlet. They did not put siding on a previously sided 3 x 2 x 0.5 box near the front door that holds an exterior light. They simply covered it with wood and painted it to match. When she told them this was not right, they said the J piece was too large and it would not look right. She wants something that will last longer than painted plywood, and so was still waiting for them to return to the side this. It has never been done, nor was it explained at the time of the estimate and planning. I feel they took advantage of her as a single elderly woman, and have been very pushy with her, despite her patience and repeated requests to fix these problems. They have not apologized. Horrible experience all around.

Our installer ABC Homes was just what you would look for in an installer. Finished in one day and cleaned up every scrap. Good for Minnesota Rusco for hiring such professional installers. Charles and his guys were awesome!

Mike was very professional in his steps doing the job performance, he took time to manage the level of difficulties and use his skills to do the lob the right way with a happy face and a smile, I can trust him again to be a partner for installation of windows again, a knowledgable man. Thank you Sir Mike.

Looks great!

Everything went smoothly from the ordering through installation. Brandon was very efficient with the install even though he had to deal with some distractions. I am very happy with my new door and I would use Minnesota Rusco again .

Great customer service, knowledgeable installers, and measuring guy. Sales guy was a little green, and I felt he was commission hungry. Ultimately I downsized the project work being done through MN Rusco to just a shower tear out/install because of the quote on the shower install. I finished the rest of the bathroom myself.

Top dollar paid for what we had done. Happy with the results.

They had one window that wasn't installed correctly. They came back and replaced the entire window. They stood behind their work ! Any company can have a less then perfect performance. It's the company that stands behind the mistake and fixes it that makes it a good company.

someone at their office changed door model # .. Had to have rep come and reorder door slab.

I rate the customer service as I did because they gave me a date for installation and, when a week after I hadn't heard from them, I called them and they said everything would be in next week and they'd let me know the date for installation. A week after they were to call (and still hadn't), I sent them an email and got a quick response. The doors got installed yesterday and the crew did an outstanding job, including clean-up.

The window quality is great and a HUGE upgrade from the windows our builder put in. MN Rusco did a great job with the installation.

The product was top quality. They didn't sand or seal the jam for the door. They have telemarketed me repeatdly after I requested they stop calling.

Great Door, Nice People. Reasonable Price. Sales person was difficult to get a hold of after my project started.

The window guy who came out was great. We had to have 2 specially designed window because we had stained glass insert. I highly recommed them

This was a totally wonderful experience. I will call MN Rusco for our needs in the future. Thank you!!!

Very thorough in their presentation. They communicated well about the arrival of the windows and patio doors. Offered some additional options that really gave the new windows pizzazz. Scheduling the install was a little painful but the installation was awesome. We left each other post it notes so everyone knew what was going on! They did the patio doors one day and all of the windows the next. Which is what they told me by post it note. I thought they were going to be working until midnight the second day. But they were done by 3:00 in the afternoon,. I love the way the new windows look and operate. A truly great experience.

Everything turned out great but what the salesman promised and when I got it installed were two different matters. As it turned out the delayed counter top turned to our advantage but it still leaves a bad feeling.