Mister Sparky Phoenix

Mister Sparky was called in to provide some assistance, but they only came over to point out what was wrong and not provided any solution for the project. It took 3 days to do nothing for the project and never got the light fixture installed.

Didn't try to upsell. Just answered our questions and made sure everything was safe.

Mister Sparky Tech Abdeel G installed all new Breakers and installed all home Surge Protector. He did a Pro Job Thank You

We ended up having a fire hazard in our electrical panel that we did not know about. the repair was done the next day due to the fire risk and the original request for lights in the new kitchen was done the same day. They were courteous and fast. No complaints.

We called Mr. Sparky out for flickering lights because we were concerned about safety. They told us we had burning wires in the attic and quoted us $20,000?$40,000 in additional repairs. We paid to fix the attic wiring because we were told it was the biggest safety concern and likely causing the flickering. Unfortunately, the lights are still flickering after the repair. After getting a second opinion from a licensed electrician, we were told that much of the recommended work was unnecessary and the pricing was extremely inflated. We also learned their electricians work on commission, which felt very concerning given the high-pressure recommendations. Overall, a very disappointing experience and we will not be using them again.

We are very happy with the crew of electricians, Johnny, Matt and Ish. They treated our home and us with respect. They were kind, considerate, and clean with their work. We are an elderly couple and we were kind of sorry to see them leave.

Jerry came to my place to quote my project, and actually convinced me to upgrade breakers as well, something I did not plan to do. I did research after he left, and his recommendations were good, so I went with it, as 1 breaker was running hot, one did not fit my panel, etc. He said the project would take 3-4 hours. The electrician that came to do the work was another story. Nice kid, polite, but it took 3 days, not to mention the Saturday wasted waiting for him when he did not show up, and instead came on Monday. What a pain. Jerry is the reason I gave them an additional star, not just 1 star. He was great.

It mostly went well. There were issues that came up, but they were easily to work with to get those issues resolved. This was a hard job, so I know that there is stuff that they cannot know until they get into it and they had to make adjustments.

Arrived in scheduled window, diagnosed issues, quoted price, made the repairs.

Technician had to return a second time to make adjustments but overall a good job.

I had a frustrating experience with Mister Sparky (Chandler/Mesa area). I was quoted $800 for an EV charger installation, which was clearly discussed with a manager, documented in writing, and included on the invoice I signed. I also have email confirmation of the agreed price. After moving forward based on that agreement, they attempted to back out and not honor the quoted amount?despite no changes to the scope of work. This kind of bait-and-switch pricing is disappointing and unprofessional. I would recommend getting everything in writing and confirming they will actually honor their quote before proceeding.

Our Pro Bob was not given all the info about what the job entailed. Still, he rose to the occasion and got it all done. Everything looks and runs great!

It was great

High sales pitch initially. The workers who were sent to do the work were not as competent as I expected. We gave explicit instructions at the beginning to the sales rep Josue, but the actual work was inconsistent. We had dimmers to be installed and when they installed the wrong ones, they claimed that they had to order the right ones. It?s been over a month and no dimmers, no contact. We talked to management and they were aloof with their response.

Kind of dodgy with pricing. Throw a lot of numbers at you and you end up spending more and getting less somehow. What can I say, they run their business.

Timely and efficient

they were early, good pricing, very efficient, clean(even after the project was completed)

Great advice on updating the circuit breakers, which were 30 years old. I noticed a difference immediately on the performance of my solar system. Before, the Powerwall battery would drop to 20% at around 4am, switching to power from the expensive grid until sunrise around 7:30am. Now, the Powerwall charge holds a charge until sunrise, avoiding buying energy at the most expensive time of day. The Tech noted how hot the old breakers were running. He pointed out that they should be replaced every 10 years. No one ever talks about that. All that heat in any electrical equipment indicates inefficiency. With this update, I'm looking to save even more on energy.

I was a little disappointed, because the person that did the bid was different than the people that came out to do the work. They resolved our electrical issues, were competent, and answered our questions. The people from Mr. Sparky were nice, knowledgeable and they brought our house is up to code.

They’ve done an excellent job - he explained everything in detail and then provided options. Price was considerably higher than anticipated but I guess that’s the world we live in.

Got the bid, he did the job in a timely manner.

Very Nice person, who was very knowledgable and helpful in answering all my questions! Project was completed the same day I called. Kudos to Jerry Routon/ MR. Sparky

The work was completed to our satisfaction. The electrons did an excellent job.

no

Great job. Timely & neat