Mitri Brothers General Contractors, LLC

"Thank you for your feedback. We agree that a typical kitchen renovation can often be completed within approximately two to three weeks under normal circumstances. However, this project involved several circumstances that affected the original timeline. Throughout the project, we experienced multiple material and delivery-related issues that were outside of our control. Certain materials arrived damaged and required replacement. Additionally, during an appliance delivery, a cabinet was damaged, which required a replacement to be ordered and added approximately two weeks to the timeline. These issues were communicated as they occurred. Regarding materials and appliances, orders were placed as payments were processed. Our company does not normally purchase appliances on behalf of clients because appliance selections and budgets vary significantly from customer to customer. In this situation, we offered to assist with ordering the appliances under our company account so you could receive the available discount you requested. We also want to clarify the payment structure. We did not collect the entire project amount upfront. We received a 50% deposit, with an additional 25% payment made after work had begun. We maintain documentation of the payments, orders, receipts, and project communications. Unfortunately, challenges also arose shortly after demolition began regarding how the work was to be performed. Our employees reported being repeatedly directed to change their normal construction methods based on information being researched online and through ChatGPT. Our team welcomes questions and client involvement, but contractors and tradespeople must also be permitted to perform their work according to professional practices, manufacturer requirements, applicable codes, and the agreed scope of work. The reference to other projects completed during this period was not intended to minimize your concerns. It was meant to explain that project timelines can vary significantly depending on material availability, damaged deliveries, client selections, change requests, jobsite conditions, and other circumstances unique to each project. We would also like to clarify one statement regarding the owner. I am Leila Mitri, the owner of Mitri Brothers General Contractors & Roofing LLC, and I was not physically present at the property for the conversation described in this review. Therefore, we are unsure who is being referenced as the owner in that particular statement. Finally, we respectfully disagree with the suggestion that communication stopped. Our records reflect extensive communication throughout the project, including calls and text messages during evenings and weekends, at times as late as approximately 11:00 PM. We made a significant effort to remain accessible and address concerns as they arose. We understand that renovations can become frustrating when unexpected delays occur, particularly when materials arrive damaged or replacements are required. However, we believe it is important that the circumstances surrounding the project are represented accurately. -Leila Mitri Owner Mitri Brothers General Contractors & Roofing LLC"

"Thank you for your feedback, Mr. [Consumer Name Removed]. We understand that you signed your contract on June 8, 2023, and permits were approved on September 20, 2023. Your loan officer sent the initial payment on October 9, 2023, at which point we ordered all framing materials. Due to a four-week wait time for these materials, the project timeline shifted. Additionally, upon your request, we ordered a custom metal beam, which required additional lead time. Work began on March 18, 2024, once we could schedule your property as our next available job site. Despite winter conditions, our team worked diligently to begin the project, including significant excavation efforts. The township also requested adjustments due to various changes made throughout the project. Originally, the plan included an additional room and storage space. However, we expanded this to deliver a finished room, full garage, and deck at no extra cost to you. The project was completed on September 18, 2024. We apologize if the timeline didn?t fully meet your expectations. Due to township requirements, weather challenges, and additional requests, we completed the project in a five-month period while ensuring code compliance and quality standards. Thank you again for your valuable feedback. We?ll use it to improve our processes for future projects, and we hope you?re thoroughly enjoying your new addition. Sincerely, Leila Mitri"