Molly Maid of Nashville, Sumner & Wilson Counties

Post covid, the service has been very inconsistent. If we let them know we did not get good service, they send a good team the next time, but then we get a different team every time afterwards, some good some are just ok. They must not share how we ask them to do certain areas to have consistency. They do a good job overall.

Excellent service. The staff is very professional and thorough. I

I contacted the company. I wanted a one time deep cleaning due to re-modeling and then monthly. The owner of the company came out and gave me the estimate and told me that he could be finished before a party I had scheduled. The quote was 650-820. Obviously, I ended up paying the latter. Not only did he not finish the job as proposed, but he contacted me and wanted me to pay hourly after the job started in order to get it finished. He stated that he didn't estimate higg enough. I was furious. He is the owner and if anyone should know how to quote something, it should be him.

prompt with fexible scheduling.

Overall, 5 out of 5! Did a good job, thank you.

Prompt and friendly

Molly Maid's team came when they said they would, communicated exactly what they said they would do, followed my directions and engaged me about the kind of job they would do. They did everything they said they would and more. I have already recommended them to friends. The only down side: they're a bit pricey.

Shannon was most helpful, professional and very thorough. We plan to start next Wednesday. They're AWESOME!!

Immediate contact was great. Initial estimate was great. I don't know how they are during the week, but on Saturday monrings, which is the only time I can schedule a cleaning, the service is lousy. I had to do all the follow up calls and what was initially "no big deal" suddenly became a big deal and I was told not to expect reliable service as they were often let down by their workers. If Saturday mornings are inconvenient they should not accept or offer their service as it reflects poorly on their service overall.

The sales rep was very good. She was extremely knowledgable and did a great job of explaining their services and fees. The cleaning crew did a good job as well. They did everything that was promised during our sales appointment. We look forward to having this service on a bi-weekly basis and we're hoping this level of service and satifaction are maintained.

They did a good job.

Friendly and efficient.

We bought a house that needed some serious deep cleaning. After setting up our cleaning, my 13 month old dropped my cell phone in the toilet, which was the only means of Molly Maid's confirming our new house cleaning. When they couldn't reach us, they canceled the clean. But wait.... I called when they didn't show up and they made arrangements to have someone come and clean for us on a SUNDAY! They worked with the carpet cleaners to reinstate our contract with us, as they also couldn't confirm with us. We now have a new house that is very clean! The girls were caring and thorough and did a GREAT job.

They did a good job. I would recommend them to anyone.

The maids were great! My displeausre is with Scott. I spoke to him a week prior to needing service and was told I'd get a call back later that day to customize serivce. I didn't get a call that day. Instead, I got a message a couple of days later by someone to confirm an appointment. I called Scott to confirm a price and he quoted that my charge would be $150 total. I was billed $189. He was curt when I spoke with him about the charge. I am waiting on the adjustment. I will not use this provider again nor recommend them to anyone. In fact, if I do not receive credit within a week, I will contact corporate

I thought there was going to be two people coming, but only one came. However, she did a very good job and was very friendly and courteous. I will definitely call them again if I need that service.

The quality of the cleaning service was *horrible* for what they charged us! The maids were not very friendly and rushed through the job.

Staff was courteous. Communication was a bit difficult. The phone system cut off on two occasions. I was told that I would be called Monday morning with my time slot for a Wednesday cleaning, but I had to call Molly Maid late Mon. Afternoon to check in. I had requested a mid-morning time slot, but was called twice with an 8:00 time slot (I had to remind the caller of my time requested). I was not told about the two-hour arrival window, but was told that the crew would arrive around 10:00am. They arrived around 11:30. (I had to call the office to check on the arrival time). The two-person cleaning crew did a good job. I'm not sure that the crew had read my cleaning requests,though, as I had asked for 4 light fixtures to be cleaned, but only two of them were cleaned (the ceiling fan looked great!!!). The bathroom looked fantastic!!! The kitchen floor had been mopped but was still dirty and cloudy (in fact, my husband mopped it again when he saw it to try to remove the cloudy layer). The furniture cleaner they used must have been an oily solution because there was an oily area left on the front porch, as well as oily marks on the futon cover (they must have laid the rag down) and on a burgundy upholstered chair, which has 'spray spots' on the arm and seat cushion. They were not able to get to the dining room during their 6 hour session. They left a measuring cup and two rags. Overall, they did a good job.

I was not home while they were there, but due to recent renovation, the place was full of dust/dirt and they did a good job of cleaning it up. I was very pleased.

Doing a great job.

This new branch is eager and willing to please! They can customize a program to fit individual needs. I was extremly pleased and will continue to use them on a biweekly basis.