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Molly Maid of Nashville, Sumner & Wilson Counties

Maid Service, Janitorial Service,

About us

Welcome to Molly Maid! The home service that Molly Maid provides has established us as the nation's leader in professional housekeeping. Each uniformed team arrives at your home in the signature Molly Maid car, bringing with them all of the cleaning supplies and equipment necessary to make your home shine! MOLLY MAID was founded in 1979, and today, is the worlds largest residential cleaning service. Bonded. Insured. And thoroughly trained. All MOLLY MAID employees complete a comprehensive training program. We arrive ready to work, in uniform and in our signature MOLLY MAID company car. You have the confidence of knowing youre dealing with a well-supervised team from one of the most successful service organizations in the nation. Youll get the results you want. We guarantee it. Our service is designed to meet your specific needs. MOLLY MAID brings all the cleaning supplies and cleaning equipment. Call us today for a FREE in-home, customized estimate.

Business highlights

21 years of experience

Memberships & Affiliations

Member of the Better Business Bureau

Services we offer

Cleaning Service

Reviews
4.029 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
21%
4
17%
3
0%
2
0%
1
7%

Filter reviews by service

Showing 1-25 of 29 reviews
Michael J.
Jun 2024
4.0
Maid Service
Yes, I recommend this pro
Post covid, the service has been very inconsistent. If we let them know we did not get good service, they send a good team the next time, but then we get a different team every time afterwards, some good some are just ok. They must not share how we ask them to do certain areas to have consistency. They do a good job overall.

Sharri W.
Mar 2010
4.0
Maid Service
Yes, I recommend this pro
$100
Excellent service. The staff is very professional and thorough. I

Brenda D.
Jan 2010
1.0
Maid Service
$700
I contacted the company. I wanted a one time deep cleaning due to re-modeling and then monthly. The owner of the company came out and gave me the estimate and told me that he could be finished before a party I had scheduled. The quote was 650-820. Obviously, I ended up paying the latter. Not only did he not finish the job as proposed, but he contacted me and wanted me to pay hourly after the job started in order to get it finished. He stated that he didn't estimate higg enough. I was furious. He is the owner and if anyone should know how to quote something, it should be him.

Michael M.
Jan 2009
5.0
Maid Service
Yes, I recommend this pro
prompt with fexible scheduling.

Kenny T.
Apr 2008
N/A
Maid Service
Yes, I recommend this pro
Overall, 5 out of 5! Did a good job, thank you.

Suzanne G.
Mar 2008
4.0
Maid Service
Yes, I recommend this pro
$200
Prompt and friendly

Barbara M.
Mar 2008
5.0
Maid Service
Yes, I recommend this pro
$250
Molly Maid's team came when they said they would, communicated exactly what they said they would do, followed my directions and engaged me about the kind of job they would do. They did everything they said they would and more. I have already recommended them to friends. The only down side: they're a bit pricey.

Sheila S.
Nov 2007
5.0
Maid Service
Yes, I recommend this pro
Shannon was most helpful, professional and very thorough. We plan to start next Wednesday. They're AWESOME!!

Maria S.
Jun 2007
1.0
Maid Service
Immediate contact was great. Initial estimate was great. I don't know how they are during the week, but on Saturday monrings, which is the only time I can schedule a cleaning, the service is lousy. I had to do all the follow up calls and what was initially "no big deal" suddenly became a big deal and I was told not to expect reliable service as they were often let down by their workers. If Saturday mornings are inconvenient they should not accept or offer their service as it reflects poorly on their service overall.

Bill R.
Jun 2007
4.0
Maid Service
Yes, I recommend this pro
$200
The sales rep was very good. She was extremely knowledgable and did a great job of explaining their services and fees. The cleaning crew did a good job as well. They did everything that was promised during our sales appointment. We look forward to having this service on a bi-weekly basis and we're hoping this level of service and satifaction are maintained.

Cindy R.
May 2007
4.0
Maid Service
Yes, I recommend this pro
$250
They did a good job.

Trevor B.
Feb 2007
5.0
Maid Service
Yes, I recommend this pro
$400
Friendly and efficient.

Candace E.
Jan 2007
5.0
Maid Service
Yes, I recommend this pro
$450
We bought a house that needed some serious deep cleaning. After setting up our cleaning, my 13 month old dropped my cell phone in the toilet, which was the only means of Molly Maid's confirming our new house cleaning. When they couldn't reach us, they canceled the clean. But wait.... I called when they didn't show up and they made arrangements to have someone come and clean for us on a SUNDAY! They worked with the carpet cleaners to reinstate our contract with us, as they also couldn't confirm with us. We now have a new house that is very clean! The girls were caring and thorough and did a GREAT job.

Ron N.
Dec 2006
5.0
Maid Service
Yes, I recommend this pro
They did a good job. I would recommend them to anyone.

Lori P.
Oct 2006
N/A
Maid Service

Lola B.
Oct 2006
N/A
Maid Service
The maids were great! My displeausre is with Scott. I spoke to him a week prior to needing service and was told I'd get a call back later that day to customize serivce. I didn't get a call that day. Instead, I got a message a couple of days later by someone to confirm an appointment. I called Scott to confirm a price and he quoted that my charge would be $150 total. I was billed $189. He was curt when I spoke with him about the charge. I am waiting on the adjustment. I will not use this provider again nor recommend them to anyone. In fact, if I do not receive credit within a week, I will contact corporate

Dolley R.
Jun 2006
N/A
Maid Service
I thought there was going to be two people coming, but only one came. However, she did a very good job and was very friendly and courteous. I will definitely call them again if I need that service.

Kelly W.
Jun 2006
N/A
Maid Service

Wess M.
Jun 2006
N/A
Maid Service
The quality of the cleaning service was *horrible* for what they charged us! The maids were not very friendly and rushed through the job.

Patricia B.
Apr 2006
N/A
Maid Service
Yes, I recommend this pro

Gina H.
Apr 2006
N/A
Maid Service
Staff was courteous. Communication was a bit difficult. The phone system cut off on two occasions. I was told that I would be called Monday morning with my time slot for a Wednesday cleaning, but I had to call Molly Maid late Mon. Afternoon to check in. I had requested a mid-morning time slot, but was called twice with an 8:00 time slot (I had to remind the caller of my time requested). I was not told about the two-hour arrival window, but was told that the crew would arrive around 10:00am. They arrived around 11:30. (I had to call the office to check on the arrival time). The two-person cleaning crew did a good job. I'm not sure that the crew had read my cleaning requests,though, as I had asked for 4 light fixtures to be cleaned, but only two of them were cleaned (the ceiling fan looked great!!!). The bathroom looked fantastic!!! The kitchen floor had been mopped but was still dirty and cloudy (in fact, my husband mopped it again when he saw it to try to remove the cloudy layer). The furniture cleaner they used must have been an oily solution because there was an oily area left on the front porch, as well as oily marks on the futon cover (they must have laid the rag down) and on a burgundy upholstered chair, which has 'spray spots' on the arm and seat cushion. They were not able to get to the dining room during their 6 hour session. They left a measuring cup and two rags. Overall, they did a good job.

Esther G.
Mar 2006
N/A
Maid Service
I was not home while they were there, but due to recent renovation, the place was full of dust/dirt and they did a good job of cleaning it up. I was very pleased.

Lara K.
Jan 2006
N/A
Maid Service
Doing a great job.

TAMMY L.
Dec 2005
N/A
Maid Service

Alecia C.
Dec 2005
N/A
Maid Service
This new branch is eager and willing to please! They can customize a program to fit individual needs. I was extremly pleased and will continue to use them on a biweekly basis.
Showing 1-25 of 29

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Molly Maid of Nashville, Sumner & Wilson Counties is currently rated 4.0 overall out of 5.

No, Molly Maid of Nashville, Sumner & Wilson Counties does not offer free project estimates.

No, Molly Maid of Nashville, Sumner & Wilson Counties does not offer eco-friendly accreditations.

No, Molly Maid of Nashville, Sumner & Wilson Counties does not offer emergency services.

No, Molly Maid of Nashville, Sumner & Wilson Counties does not offer warranties.