Monster Tree Service of Raleigh Durham

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5 Years In Business

Company Details

Contact

PO Box 2789
Raleigh, NC 27613

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
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Achievements

Service Details

    Areas of Expertise

    • Tree Trimming
    • Tree Removal
    • Stump Grinding/Removal
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.3
    19 Verified Reviews
    • 5
      14
    • 4
      2
    • 3
      1
    • 2
      0
    • 1
      2
    Showing 1-10 of 19 results
    5.0 Prashant S. Raleigh, NC
    1/20/2024

    cellent service, crew were very good If I have 10 stars I will give them Highly recommended . Price are reasonable If I have use them again no doubt will hire them. Good thing about this company owner Jason personally supervises your project than he send invoice to make sure customers are satisfied. #1 in Cary. Raleigh, Durham, Chappell Hill and sarounding area Thanks Monster Service 1

    0.50 Harold H. Garner, NC
    10/10/2023

    The job was hired to remove a dead Japanese Maple, as well as trim/prune several other trees. I arrived home to find that two of my trees had been butchered!!!! Literally, 1/2 of these 30 foot trees now have no foliage or branches on one side of the tree; it looks really awful! So, just imagine a tree that size -- a trunk and a few close-to-the-trunk stubs of branches, and no foliage -- with the other side still having branches with foliage. Again, the word "butchered" is an apt description. This is was the estimate/work order stated: "Prune to reduce the length, height, or spread of the tree crown ... The goal is to shape the trees and reduce the size as much as possible and get some home clearance. Monster Tree Service was hired because the owner, Jason Farland is an arborist. I expected, with an arborist, to have my trees SHAPED -- as the work order stated. Over and over, when me and Mr. Farland were going from tree to tree during his estimate work-up, I expressed that I wanted the trees shaped. I wanted a long oval shape -- and I made the shape over and over with my hands in the air to demonstrate what I wanted. I did the VERY same thing with Raphael (the person who led the team of three that showed up to do the work). OVER, and OVER I communicated the way I wanted these trees SHAPED. These trees can be cut in this shape -- it is the shape I have had them cut in every time I had the pruning/trimming service done. Mr. Farland called me back shortly after I called him. He said that we had a misunderstanding about what was to be done to the two trees. I expressed to him that I never agreed to have the trees cut back so severely that one whole side of them is now bare!!! I stated that the estimate used the verb "SHAPE". And that I expressly stated with words and hand gestures numerous times that I wanted the trees shaped. He defended the work of the team he sent out -- he said they did what he himself would have done. He then tried to say that the trees needed to be cut back that severely to enable new growth -- and then they could be shaped. I had to call BS on that defense -- because if that had been what we agreed to then we would have discussed a future service to check on new growth and the tree's readiness to be pruned. And really ... we're waiting for new growth? When the weather is cooling and winter is coming?! I am concerned that the trees may die; that's how severely they have been cut back on one side. He said, "Well, we aren't going to agree about this". I stated that I am not okay with leaving the trees as they are -- again, they look butchered. And I further stated that I was not okay with anyone else but him/a team that he is supervising coming back to do any further work on the trees. He balked at this -- stating he would send another team -- even though "the team I sent you is A1". I then said, are you telling me that you don't have 30 to 45 minutes to do/supervise additional work to get those trees shaped up?! He recanted his stated plan to send another crew and said he will come back himself. I am heartbroken that these two, old lovely trees have been cut like they have. I am just sick about it. And I am horrified by how this all went down!!! I believed I had hired an arborist who knew trees -- who was advanced enough in his professional ability to not MISUNDERSTAND me when I, no fewer than 10 times stated and gestured what I wanted. Essentially, I wanted what the estimate/work-order stated. THAT IS NOT WHAT I GOT!!!!

    0.50 Harold H. Garner, NC
    10/10/2023

    The job was hired to remove a dead Japanese Maple, as well as trim/prune several other trees. I arrived home to find that two of my trees had been butchered!!!! Literally, 1/2 of these 30 foot trees now have no foliage or branches on one side of the tree; it looks really awful! So, just imagine a tree that size -- a trunk and a few close-to-the-trunk stubs of branches, and no foliage -- with the other side still having branches with foliage. Again, the word "butchered" is an apt description. This is was the estimate/work order stated: "Prune to reduce the length, height, or spread of the tree crown ... The goal is to shape the trees and reduce the size as much as possible and get some home clearance. Monster Tree Service was hired because the owner, Jason Farland is an arborist. I expected, with an arborist, to have my trees SHAPED -- as the work order stated. Over and over, when me and Mr. Farland were going from tree to tree during his estimate work-up, I expressed that I wanted the trees shaped. I wanted a long oval shape -- and I made the shape over and over with my hands in the air to demonstrate what I wanted. I did the VERY same thing with Raphael (the person who led the team of three that showed up to do the work). OVER, and OVER I communicated the way I wanted these trees SHAPED. These trees can be cut in this shape -- it is the shape I have had them cut in every time I had the pruning/trimming service done. Mr. Farland called me back shortly after I called him. He said that we had a misunderstanding about what was to be done to the two trees. I expressed to him that I never agreed to have the trees cut back so severely that one whole side of them is now bare!!! I stated that the estimate used the verb "SHAPE". And that I expressly stated with words and hand gestures numerous times that I wanted the trees shaped. He defended the work of the team he sent out -- he said they did what he himself would have done. He then tried to say that the trees needed to be cut back that severely to enable new growth -- and then they could be shaped. I had to call BS on that defense -- because if that had been what we agreed to then we would have discussed a future service to check on new growth and the trees readiness to be pruned. And really … we are waiting for new growth? When the weather is cooling and winter is coming?! I am concerned that the trees may die; that's how severely they have been cut back on one side. He said, "Well, we are not going to agree about this". I stated that I am not okay with leaving the trees as they are -- again, they look butchered. And I further stated that I was not okay with anyone else but him/a team that he is supervising coming back to do any further work on the trees. He balked at this -- stating he would send another team -- even though "the team I sent you is A1". I then said, are you telling me that you do not have 30 to 45 minutes to do/supervise additional work to get those trees shaped up?! He recanted his stated plan to send another crew and said he will come back himself. I am heartbroken that these two, old lovely trees have been cut like they have. I am just sick about it. And I am horrified by how this all went down!!! I believed I had hired an arborist who knew trees -- who was advanced enough in his professional ability to not MISUNDERSTAND me when I, no fewer than 10 times stated and gestured what I wanted. Essentially, I wanted what the estimate/work-order stated. THAT IS NOT WHAT I GOT!!!!

    3.0 Alejandro A. Durham, NC
    2/1/2023

    Had issues with communication.

    5.0 John L. Virginia Beach, VA
    5/20/2022

    We had a large tree that needed to be trimmed because limbs were low hanging over the garage roof, over the driveway, and our neighbors driveway. Jason promptly answered my call, came the next day, and gave what I considered a more than reasonable quote. I canâ  t say enough praise for the quality work Jasonâ  s crew performed. After a 30 yr military career, I know what it takes for a flawless plan and execution. Jason and Monster Tree Service did just thatâ ¦. Use MonsterTree Service. You will not be disappointed.

    4.0 Dan H. Raleigh, NC
    2/1/2021

    great

    5.0 Wray G. Raleigh, NC
    1/7/2021

    Took great care of me.

    4.0 Richard C. Raleigh, NC
    12/16/2019

    They stand by what they say.

    5.0 Sheryl K. Durham, NC
    10/22/2019

    I had a huge tree that had major deterioration. They had a plan a, but then decided that the tree had deteriorated too much and needed to do plan b. They came back the next day and took care of everything, There was little to no damage around the area, the clean up was superb. I would highly recommend this company.

    5.0 Rob A. Raleigh, NC
    9/27/2019

    I used Monster to take down a number of trees, one of which was very large and leaning over a fence. It was also difficult because the yard would not support heavy equipment. They were here for an estimate in 24 hours and took care of the work about a week later. They did a good job and cleaned up well after themselves. very quick to respond to questions during the process as well.

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