Morse Moving & Storage, Inc.

This company does not stick with their quoted cost. We were quoted $800 for moving and disposing of furniture due a move and 2 weeks later, we were charged an additional $500 as they needed more time than what was quoted. Feel that the salesperson should have given a more accurate time allotment as we did not add anything to the job after we accepted the quote and the estimator walked the home and saw the scope of work. The workers themselves were great! Very courteous and efficient. The error is solely on the part of the estimator. In my experience (personally, professionally) when you agree to a quoted cost, that is what you are responsible to pay. How could we know the cost was going to be so high, we would not have used this company. We did voice our dissatisfaction to the estimator, but only received a token credit of $160 as they said we agreed to the additional cost when we signed off on the service ticket. The ticket did not have any additional costs and the crew member that had us sign the ticket said that our signature just shows that the work was done. Poor customer service.