Mount Valley Foundation Services

We initially had a great experience with Mt. Valley?good communication, fair pricing, and what seemed like a solid sump pump installation. Unfortunately, I deeply regret choosing this company. Since installation, the sump pump has never functioned properly. The discharge lines have completely come apart, meaning water is now being pumped under our deck and foundation?exactly what we were trying to prevent in an area that floods routinely. This should be a straightforward fix, but after a month of trying to schedule service, no one from Mt. Valley has even shown up to assess the issue. We?ve had three separate appointments where no one arrived or even bothered to call. The sump pump is still nonfunctional, and at this point, we regret ever choosing this company. I will gladly update this review if they resolve the issue, but until then, if you need a sump pump, save yourself $7,000 and buy one at Lowe?s. Do not leave your house at risk with no one willing to help!

Outstanding service

On time explained all steps & kept me informed..Nice Job Austin & Michael. Hidhly recompense. Jim Ball

Full crawl space encapsulation, beautiful work

Please, avoid this company. Since meeting with the sales rep on 01 Aug 2024, I've been stuck in a nightmare. To complete the job I paid 9k for 5 different visits from managers and installation crews were needed. Also, please be aware that this branch of the company did not when the torch award from the Better Business Bureau. The upstate branch did. They never mention the 600 Better Business Bureau complaints filed against them. I had to file a complaint against them because the field inspection manager wouldn't return my phone call (this was the 2nd time. The 1st time I had to make 5 calls to get him to inspection the work). I don't have enough character allowance to describe the 6 week experience so here are some highlights: The sales rep didn't know basic pricing information * The sales rep asked if I trusted him to lead 'this expedition' but after I signed the documents he was no longer part of the project * The sales rep didn't record any measurements or findings on the initial inspection. He also didn't check other areas of the house so I don't know how far reaching the problem is * The first install team put a support beam in the wrong location. * I didn't have control over lift amount. They do. My house still has a slope. * The permit specialist fear mongered and told me that if I didn't get a full encapsulation my situation would only get worse * The permit specialistim gave me incorrect information about the inspection process * The second install team also messed up the installing the beam. One beam was clearly crooked. * As a 'favor' because they constantly messed up they said they would run the vapor barrier up the wall. They didn't. They barely ran it half of the wall. No one told me that drilling would be involved so for four hours I heard loud drilling. As such I developed a migraine that caused me to logg off of work. * they did not 'settle the environment'. Meaning they did not fill in the holes. * they did not originally run the vapor barrier wall to wall. There were six inches gaps * they communicate by shouting and banging on the floor * while working under the house they failed to remember I could hear most of what they said. Like their discussion on honey mustard and the one time were quoting reels 'do I have the floor. Yes, you do'. * there is no organization. The general manager told me they would start at 10 am and that I wouldn't need any support beams. They started at 8:15 and installed 2 additional support beams *they entered my premises and went under my house without telling me they were there *I still don't have measurements regarding the work that was done. *without me knowing the GM listened on a conversation I thought I was having with only one person

We shopped around and settled on MVFS because we thought they offered best product. MVFS encapsulated our crawl space plus put in 2 sump pumps/drains. We had it done right before "Debby" and there were some issues due to the amount of rain we got. We called MVFS and they immediately came out and rectified the situation. We worked with Mark (sales), Joe, Dez, Zach and Darryl (encapsulation guys) and all were professional, kind, they explained things well and worked till we were satisfied, even work late nights on occasion. We would definitely recommend them.

Dan Rubenstein was excellent. Very professional and explained everything thoroughly. A pleasure to work with.

The team of Will S,, Brady M., Louis F., and Darrell D., provided SUPERIOR service. They were prompt in arriving, courteous, professional, knowledgeable, and friendly throughout our installation of spherical piers to stabilize our sinking foundation. Cleanup was excellent and pace of work was amazing. My ENTIRE experience from my first phone call to the completion of the job was without flaw or drama. I will definitely use them again, if necessary, and I will DEFINITELY recommend Mount Valley to anyone who needs any of their services. Special Kudos to Willâ s team!!

Matt who initially came out to check out our Crawlspace and the crew Tyler, KJ and Brandon were very professional. They kept us informed throughout the process and were on time every day. The crew worked hard and were courteous and respectful. I would highly recommend Mount Valley Foundation Services and would definitely use them again.

Great job by Andy and Ruben repairing foundation and joists, and installing insulation and sump pump