They were very good. I've had workmen that have shown up pretty close to the time. These people were here at least five minutes before the time that he was scheduled to be here, and would have been here maybe a few minutes before that, but he overshot the house and had to look for the address and turn around. I would give this provider A-plus. When I spoke to him on the phone, his speaking voice on the phone is so different than his speaking voice when you're meeting him. I don't know if he had his apprentice or journey person with him, but they were both just very, very nice people, very courteous. All of the providers that I've dealt with through Angie's List have always been very professional, and I feel very secure in their company. I'm a woman alone and I'm a Black woman alone, and I feel very respected and very comfortable, and not patronized. They've all been just really nice people. On price I guess an A because I think that generally plumbers and electricians and stuff, by the hour, they're at least $150-$160 some odd dollars an hour, and to get eight hours worth of service at under $500 is a real value. They were in an out, and the young man had to go to the hardware store to get some outlets because I didn't have the right outlets and everything. While he was gone, Mr. Berger continued to work and the kid was gone and back within 30, 40 minutes. The price was extremely good value. I tend to be very anal about things, and when they screwed the nuts into the switch plates, they were all aligned the same way. Most people, they screw until they feel that it's a fit, and that's sort of it. The alignment of the work, the finished product, to me was what was on the order of what I would have done if I were putting the plates on. And that's a minor thing, but it's major to me because it's a visual thing. He called right away. I didn't have to call them; they called me because of the way you guys have it set up. You purchase the coupon and in this case, he called me. He was available; I didn't get a voice mail and that kind of stuff. We talked and he looked at his calendar and gave me a date and time that he would be available, and that was fine. On punctuality, they are superior. I have nothing other than A's for this particular company. On professionalism, I think that is so important for us as women when you're dealing with people coming into your home to provide a service, and that you don't have that apprehensive feeling. The kid was very polite and they were just a very nice unit. I think it's so important that there are opportunities of people of different ethnic backgrounds and nationalities to have an opportunity for exposure to services. I've been pleased when I've had people of color that have come in and done that and they've been very professional and I've been tickled pink because of having been in business where I used to recruit and train people that were women in non-traditional trades and people of color that were new in the workforce, it's really rewarding to see that that works in the public and not just in a big government agency.