Move US, LLC

Me and my boyfriend had an amazing experience from our first phone call. James came to the house to do an estimate. He was kind and very professional. I would recommend Yuri , Robert and Sergio for anyone looking for a team of movers. Money well spent.

DO NOT HIRE!!! They were very nice and helpful in the beginning, but once they get your deposit they will ignore you (literally blocked my phone number from calling them) I had to use other ppls phones to get them to pick up. Did not respect my pickup or drop-off window- Once they picked up my stuff they held on to it for 16 days and would not tell me when or where my stuff was. Upon drop off, they took my brand new tv!!! I attempted to confront them and went to the police but in the end, I was only offered $50 for a $700tv they stole!! Because you leave your items â in their possessional only legal action that can be taken is a civil suit. Insurance will not reimburse either. Payment- they only accept Zelle, cash or checks deposited days in advance. No credit it is debit payments allowed!!

Cost of move was triple the negotiated estimate and continued to rise as they packed everything in price-added boxes even when it was not needed. Some of the added cost was our mistake of adding some extra items. Packing team was thorough, courteous and quick in getting our goods set for 5he journey. When it came time for the offload into our new home, it was a totally different story. Tony, the driver and foreman, was only concerned about getting the final payment. The team he brought with him had obviously experience moving things although they were very polite. Tony, on the other hand, was abrasive and rude to my wife, wouldn?t listen to her directions on placement and acted as if she was beneath him since she was a woman. Contrary to contract outlines, nothing except the bed frame was reassembled on site and that was incorrectly done. Since nothing was unpacked or reassembled as requested, we are still trying to find major items in the house two months later. From what we have found, though, several thousand dollars worth of goods have either been destroyed, damaged or lost. Haven?t finished submitting insurance claim for the issues yet, but don?t expect that to be any better experience than the move. Thoroughly regret choosing this company. Don?t make the same mistake we did.

I over paid the moving company by $2000 due to a banking error. I asked my bank to cancel a Zelle payment they had put a hold on. They told me it was canceled and wouldn't go through. Unfortunately it did go through the next day so I overpaid by $2000. I called MoveUs Pro to get a refund of the extra money and I was told that there was no paperwork from the delivery drivers and they can't refund me without it. It's been two months since they delivered my furniture so that paperwork isn't going to show up. Basically they sent two criminals to my house who disappeared with all the money I gave them. They then told me I have to file a report with the department of transportation in order to somehow get that paperwork in order to ever get refunded. I don't know who these delivery drivers are. I did business with MoveUS Pro. They should be held responsible for their own drivers. I proposed we solve it right away based on what they know I paid. They can see the Zelle payments, my down payment, and I sent them pictures of the $4000 in money orders I gave the drivers. They refused saying they could do nothing without the paperwork. This company is a scam. Their original price quote to me was less than $9000. When they came to pick up my belongings it went to over $10,000, Then when they delivered it it went up another $2000. I paid all that in full. I just want the additional $2000 back.

I used this company one month ago to move household items from Washington to California the crew of three showed up on pick up date they professionally packed all my fragile items and furniture items. They showed up on time. I requested two weeks of storage and they did not charge me for that. When I got my house in California they did delivery within one week. I would highly recommend Move US for out of state move.

It was a perfect experience. The best experience I have ever had with a moving company. The team showed up on time, were all professionals , packed my stuff very carefully and everything was delivered perfectly upon delivery. I would definitely recommend Move US LLC to everybody in need of a moving service.

They helped us move to the apt across the country from Tacoma to New York. They were on time, packed everything, and kept it in good condition. It was great !

price started at approx.$6,000 then after 3 counts went up to finally went up to $9666.09 then we sent an email requesting that they hold my stuff for and other month, they ignored that email called us a month later telling us that our items are on the way knowing that we had requested them to hold it, they claimed that it was on the truck so they had to charge us another $700 to unload and of course another months storage charge, then it was finally delivered but the truck took down phone lines and had to move to a smaller truck another $1,750 charge, finally delivered so many things broken boxes crushed,hand truck missing, coffee table destroyed,and that's what i've found so far without opening boxes because we had to take delivery, they would not answer our calls after they had our stuff.i will have to hire another mover to get my stuff to our new house so i can't open the boxes. there were more charges but i don't have enough room here to list.if you hire this company i wish you luck....you'll be sorry.customer service is great UNTIL they have your stuff then they don't answer the phone or answer emails.i've moved 3 times in the last 5 years.this company is the worst....but they assure you that there will be no problems...................politicians have more integrity...........

DO NOT USE THIS COMPANY FOR YOUR MOVE!!. I would rate this company a negative 10 if I could. We moved from VA to FL and I found this company on Angie. The rep named Jordan asked me for an inventory and gave me a quote of $4,500 and they would have our stuff in FL within 4-5 business days which sounded too good to be true ( should have been my first suspicion). After a week we realized we had more than we thought so I revised the inventory and gave him a detailed spreadsheet of what we were moving. No problem he said that cost would go up from $4,500 to just under $6,500 and still 4-5 days not bad. He sent me a contract and we signed. Two days before the move a customer service agent calls me to confirm everything and tell me it would take 10-14 business days. I immediately called Jordan who told me no he talked to his manager and they would expedite things so it would only take 4-5 days. I said fine. Then the movers showed up in a rented 26 ft Ryder truck that no way was going to fit all of the items we had given Jordan on our list. I was told that all of their big trucks were in the shop. The manager looked at it and said there was too much stuff and they would need to go get a 2nd truck but the cost would go up from $6,500 to over $13,500. Mind you there was not 1 item that was not on the list I had given them there was less. I lost it I called their customer support and was told it is what it is that was the new price. They knew we were stuck as we had to be out of our house and did not have time to find another mover. I told them to fit what they could in the 26ft truck and leave the rest as I was not paying them $13,000. Once loaded I paid them the deposit of $4,500 and was told the balance upon delivery would be $2,200 payable by money order or cash. They took our stuff and we drove to FL. The next day my son and law and I flew back to VA rented a U-Haul and moved the rest of what they left behind down for far less than the extra $7,000 these extortionists wanted. Now the real fun began. 4 days went by, no movers, 5 days 6 days finally I called their customer support and was told our stuff was in a warehouse in Baltimore MD as they did not have a driver available to drive to FL and it would be 14-21 days before they could get one. We called daily and got the same excuse, finally after 3 full weeks ( 21 days) we were told the driver was leaving. I asked for an email for the exact balance so that I could have their money order for them and was told in writing twice that the balance was $2,118 so I got the money order. The truck finally shows up and claims that the balance is $2,518, not $2,118 as I was quoted. Here we go again. I called customer service and was told the person who quoted me $2,118 made a mistake and I had to pay the $2,518 or they were not going to unload our stuff and charge us storage to take it to a warehouse. More extortion. I gave them another $400 and they unloaded our things and left. About two days later as we were still going through boxes, we discovered at least 2 or 3 of our 30Gal containers were missing along with some exercise equipment. We once again called and were told there was nothing we could do as those claims needed to be pointed out while the movers were there. I do not know who runs this outfit but it was the worst from the sales rep who lied to us about the cost and delivery times, to the customer support who was clueless about the pickup and delivery teams that lost our stuff. We have filed reports with the BBB on them but do not expect it to go anywhere. My advice is RUN from these guys DO NOT HIRE THEM UNDER ANY CIRCUMSTANCE!!.