Move US, LLC

Please avoid this Company at all costs. 1. They severely underquote you at first and sell you the service along with so many promises. Based on the great fee quote, I got tempted to hire them for their services. I paid extra for the platinum package. Their booking/sales agent Brigette - beware of this woman, she is full of lies. She assured me I would not be charged extra for not knowing the exact move date (my place was in the process of getting sold and I did not know the exact date) and then slapped a charge of $250 for rescheduling. Then, they also charged so much extra for the first flight of stairs which she assured me they would not. She will say anything and everything to sell the service. 2. They took FOREVER to deliver my stuff! Literally a whole month! 3. The men who came to pack my stuff were okay, but literally could only take half the stuff that was in the inventory because I had reached my limit, Mind you, I so meticulously gave them an inventory of every item. They could not take all my stuff, or else they were going to charge me $2,000 extra! 4. Lastly, the guy who came to drop off my stuff at the final destination could not even communicate in English. He was sent by himself and could not carry everything and assemble it by himself. He showed up without tools! This was a disastrous and stressful experience! FRAUDS!

They somehow have two pages on Angie s and many more on yelp and all have fake reviews and every real review is 1 star or less. They will quote you a low amount, charge way more upon arrival, these are contracted movers they do not own trucks or have movers. They will continually extend your delivery date after promising a super short turnaround and delivery date and have you sign an insanely long quote document with all kinds of scammy qualifiers and outs for them to never deliver your stuff.

They left a lot of unused space during the load which increased the square footage we were charged..

AVOID MOVE US LLC AT ALL COSTS! Move US LLC used deceptive and immoral business practices to get my business, stating that moves take between 1-3 weeks. That turned out to be a complete lie. They picked up our stuff in San Francisco on 10/01/22, brought it to a warehouse in Sacramento where it unnecessarily stayed collecting dust for 31 days prior to them even reloading it onto the truck that eventually delivered our stuff to New York, NY on 11/11/22. On 10/01/22, the day of the pack and pick up, the lead mover didn't present me with the contract to review until the very last minute after everything was packed onto the truck and I felt highly pressured into signing it. They also chose to present it at a time where they knew that customers would be tired from dealing with an all day moving event and wouldn't likely have the time or energy to review the whole contract on the spot under pressurized circumstances of feeling very rushed as their movers wanted to go home. They first attempted to deliver our stuff on 11/10/22 but the truck didn't arrive in New York until 5:00 pm est at which point it was too late for move in hours per our building co-op policy. Their truck drivers told me they were forced to sleep in the truck overnight just so that they could deliver our stuff the following day. This was the most concerning detail of everything they pulled as it was deeply troubling that Move US would treat their own employees in such an unethical, inhumane way. When we unpacked our stuff, we found damage to our coffee table and a few broken glasses and bowls. In addition, the movers were supposed to reassemble our big furniture. Using a power drill, the mover split the side board of our bed frame which now has an unsightly split. He was also supposed to reassemble our couch but was unable to figure out how to do so. I showed him an instructional youtube video on how to do so but he felt so rushed to get to his next delivery that he made one attempt before promptly giving up and leaving it roughly 50% assembled. Once completely unpacked, we eventually discovered that Move US did not deliver our Dyson vacuum, a 53 pound kettle bell as well as an entire shelf rack. They failed to account for these items on the itemized inventory list but they were absolutely included in the shipping. 1 day prior to delivering our stuff, we found out that they decided to add a $1,150 shuttle fee as if they had just figured out that day that you can't navigate an 18-wheeler through many streets of Manhattan. They threatened to delay delivery if we didn't pay the remainder of our balance in full at the beginning of the delivery and moving in of our stuff. Once we unpacked our stuff, we also noticed that many of the large boxes were not fully or even half way packed. Considering their initial Cubic Footage (CF) estimate was 850 CF at $5,253 had jumped by an aggressive 26% to 1,150 CF at $7,107, it was blatantly obvious that the movers (via instruction for Move US or through sheer incompetence) didn't attempt to pack our stuff as efficiently as possible which directly resulted in such an escalated price. Between the CF inflation that resulted in a $1,854 increase, their unmentioned shuttle fee which was an additional $1,150, as well as several other fees Move US decided to tack on, their initial estimate of $5,616.69 skyrocketed to a final bill of $9,218.17, a $3,601.48 increase and 64.1% price gouge. The company made no attempt to make right on or even acknowledge the fact that they held our stuff in a warehouse completely unnecessarily for an entire calendar month, leaving us to live uncomfortably without our belongings for 6 weeks. We had to sleep on an air mattress for the entire 6 weeks which resulted in my fiance developing back issues. This oversight on their part resulted in severe stress and anxiety which ...

The best moving service I have ever used. From scheduling the move to the packing and unloading and the follow up this company was top notch. The team of Eugene, Sebastian and Max could not have done a better job. They were friendly, professional and efficient. If you use any other moving company you would be making a mistake. I give these guys five stars.

My move was a little complicated as I had items going to storage and my new home, in addition to downsizing from a four-bedroom house to a one-bedroom apartment. The team was amazing - professional, fast, and really careful with my items. When we got to the storage space it was smaller than I thought, and I panicked a little thinking there was no way everything would fit. The guys were miracle workers and made it work! I would highly recommend MoveUS, they made a very stressful experience much less stressful!

The only mover I trust! Their moving crews are professional and careful with your belongings. They are respectful and polite. They give you an itemized quote, when your move is done, they don't try to charge you for extras.

Hired them to move across country. Service was professional, and cost and affordable In addition to moving, they also presented me with various options to dispose of unwanted items. Will hire again.

I had a wonderful experience with Move Us moving company. I used them to move my business location and they were top notch! They are a full-service moving company that left me with no worry before or during the move and no damage to deal with after the fact. They are the best in the industry! Very friendly and professional staff that know how to get the job done with no procrastination and no time wasted. If you are looking for a no hassle, professional job they are the company to use!

Moving can be really stressful, but this crew made it easy! They gave me a good deal on the cost of the move, which made it even more affordable! Everyone was so friendly, and answered all my questions. They were also very efficient, professional, and did a great job! I will use them again for sure!

We are so happy we chose Move US! I will definitely use them again in the future! They were great to work with.â ï¸ Arrived on time. Made sure I had everything I neededâ ¤ï¸ . Very professional and courteous. Would highly recommend! Titan Relocation was a great choice. They were quick to respond and had a truck that was clean and well-equipped.â ¤ï¸ â ¤ï¸ They were able to accommodate my last minute request for the removal of my items.ð I would definitely recommend them to anyone needing help moving.â ï¸ ð â ¤ï¸

All the furniture was carefully wrapped before loading. Everything got delivered with care and unbroken. They unwrapped it all and took the wrapping with them. Great team, scheduling was a breeze and there were no hidden charges.  Everything was very straightforward. I will use this company again if I need a mover - they made the move as pleasant as could be. Highly recommend Move US!

I hate moving, but Move US company made the process as smooth as possible. First, they showed up on time. We did a walk through of the house making notes of what needed to be wrapped, moved first etc, there were three movers that kept in constant communication with each other as far what was next, how it was going, what to be moved next and where it was going to be placed on the truck. They had this down pat wrapping every piece of furniture, handling it with care. Basically these guys rock! Professional, good communication, responsive, good quality and best value for services you get!

We had THE BEST EXPERIENCE with Move US! They all were SO GREAT! They ALL had great personalities and actually made our moving experience fun! They called the day before, were prompt in arriving, courteous, careful with our belongings and all very strong! We HIGHLY RECOMMEND!

Move US did such a great job moving me! Sergio and Julio were so awesome! They made moving day a breeze! Would definitely recommend them!

Great moving experience! Great communication, responsive and on time. Were fast and efficient and exceeded expectations. They were able to fit all my stuff and were methodical in loading like a game of Tetris. They were on time every step of the way moving my stuff from California to Texas. John and Mark were incredible unloading everything in Texas. I would highly recommend this company. They are professional, respectful and deliver a first class customer experience especially when moving in general can be very stressful with so many moving parts.

Very responsive. Got all of our stuff out with care. Would definitely use them again. Manager was very helpful. Two man team was strong and efficient, thank you Guys.

Very good workers, trust worthy, men were fast, never stopped I would recommend these workers. But management were very pushy and I thought it was very expensive

I do not recommend at all.

PLEASE PLEASE PLEASE DO NOT USE THESE MOVERS. Everything said here happened to me, so I will not waste time repeating it. This moving company is a scam. They will take your money and destroy your items. I ended up paying more than double my quoted amount. Recommended? No

Good value for that money, offered full coverage, wasnt worried if smth will happen.

Real carrier, not brokers that bs you. Straight delivery from Connecticut to Washington across whole country for 4 days, still dont believe it s possible lol.

Will use em next year, true professionals.

We moved month ago from Boston to LA, everything arrived on time. Team on pickup packed all our belongings carefully, thanks!

Thanks Natalie and Josh, awesome company, will recommend.