Move Us To Relocation LLC

By far the most unhelpful, and careless **business** I have EVER worked with. From pickup, to communication, to storage, to billing, to drop off, these people did not get a single thing right. I waited 7 weeks for my items after calling daily to move things forward but apparently, the company would **lose money** by sending my stuff to me. If that was the case, why did they take the job? They are blaming the inability to schedule a delivery on COVID, despite them accepting the job in MAY, the height of quarantine. When I did get my items after, once again, seven weeks of pulling teeth from rude and uncooperative people, I was missing several items and others were damaged. How these people are still operating is a mystery, one that anyone who reads this should help to close. DO NOT GIVE YOUR ITEMS AND MONEY TO THESE PEOPLE! Full Experience: I was given a two-day window with times of when they would show up. On the last day of the window given to me, I tried to reach out to find when the movers would come but even after multiple calls to the moving company, no one responded. It wasn't until two hours after they were scheduled to be there that I finally got a hold of someone (no one reached out to me). They informed me that the movers would be several hours late due to an issue with renting the truck. I explained to them that this is not what was agreed upon and that by them being so late without any advance notice, I would now owe my apartment extra rent for not vacating by their agreed-upon time. A deadline I would have easily made had the movers arrived when I was promised they would. What I find to be the most upsetting and disrespectful aspect of not being able to get in touch with them is that if I called and asked for a quote instead of customer service, I would reach a human instantly, but if I chose to speak with customer service, no one would ever answer. The movers then show up on 06/07/2020, EIGHT hours after the originally agreed upon time, and end up charging me for costs that I was told by the booking company I used, verbatim, I would not be charged for, such as the number of flights of stairs in my unit. The movers stated that my booking company does not have the authority to make claims on what I would and would not pay. So it is clear that these people cannot be bothered to follow a contract. The movers gave me their contract, of which I filled out the applicable parts, and stated they would email me this contract for my records, yet another promise made by this company which they did not deliver on. I did follow up with them asking for copies of the contract but have gotten no resolution. As such, I cannot even look over the contract to see who is in the right. I asked when I could expect my items and was told by the mover, word for word, **It is not about our availability, it's about when you need us. We will be there when you tell us you need your stuff**. This question is important as not a single person from this company set up any expectation of when I could get my belongings. When I was able to finally get my stuff, the movers were once again late and I noticed some of my belongings were straight-up missing (I wonder how much money they will make from selling items they stole from me), and others were damaged. Boxes were crushed and furniture was scratched and warped. Clearly this company does not know-how, or cannot afford to transport and store items correctly. Throughout the 7 WEEKS I have waited, I have made several calls to someone by the name of Thomas who the movers told me to contact to set up a delivery. This individual would go weeks without returning my calls or messages, even after stating he would follow up with an update. He was also rude and unwilling to answer my questions. At one point he even straight-up hung up on me. I also spoke once to a man named Jake who gave me his personal line...

These were the only guys I could find to help me during this pandemic without charging me an exorbitant amount of money.

I don't usually write these, but they went above and beyond with helping me out. I needed a 2 day delivery window from my Texas move to Florida. The customer service rep told me that this is usually not possible, but they just so happen to have a driver that could take me immediately. I definitely recommend them.

I was initially very frustrated with the company as I was under the impression I would receive my items in two days. I came to find out that this is not generally doable and was misled by the initial broker and that this company was only responsible for the picking up and shipment of my items. After understanding what had happened, I was much more forgiving with them. They're crew was extremely helpful and you can tell these guys want to get the job done right and as fast as possible.

No complaints other than I wish it was a bit cheaper to move.

Awesome experience, i was afraid to get into dealing with a moving company but after talking to Alon and having him answer all my questions and concerns i felt like i could trust them, i was not wrong. They came 15 minutes before the scheduled time, they were very professional and kept constant communication. Alon made sure i am happy and that everything is done to my liking. They made my already stressed move easy. Thank you guys !!!

They moved all the things i knew i couldnt and took great care of my things in the process.

I would definitively recommend this company. They are helpful and punctual. Everything went perfect.

Highly recommended