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Moving Forward Restoration, LLC
Water Removal Recovery Service, Dry rot, Water or Pest Damage Major Repair,
About us
As the Owners, We pride ourselves being a FULL SERVICE, Restoration/Construction Company. Big or small, we're here to help. We always provide a FREE visual, water and mold inspection. If after Inspecting and providing an estimate, we aren't able to perform the work, we will help to refer another reputable company who can. We're here, "HELPING YOU, MOVE FORWARD." 24/7 MF CORPORATE LINE: (503)451-9034
Business highlights
Emergency services offered
Veteran owned and operated
10 years of experience
Services we offer
Dry-rot Repair, Mold Removal, Mold Testing, Water Damage, Water Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.144 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 16% | ||
| 0% | ||
| 9% | ||
| 9% |
Filter reviews by service
Showing 1-25 of 44 reviews
Noah B.
Jun 2020
Dry rot, Water or Pest Damage Major Repair
No comments.
Pat M.
Jan 2020
Dry rot, Water or Pest Damage Major Repair
Moving Forward Restoration did a fantastic job replacing some extensive dry rot along the back of my house. They also upgraded my back door and gave me a fix that will last the lifetime of my home. 100% satisfied. 100% would hire again. Good value. Good people. Solid work.
Rebecca C.
Nov 2019
Dry rot, Water or Pest Damage Major Repair
Patrick did a good job working with me on the bid. Robert did a careful and beautiful job on replacing the corbels on my house. They were timely and respectful of my needs. I only held back from 5 stars because I was never introduced to Robert and I think people need to know the name of the person working on their house, it builds trust and rapport. I will definitely be using Moving Forward Restoration again.
D.G. N.
Sep 2019
Dry rot, Water or Pest Damage Major Repair
I first used Moving Forward Restorations a year ago for extensive dry rot repair. They replaced a siding and horizontal foundation beam - literally lifting the front of the house as part of the fix. Patrick and his crew were professional and thorough. He never suggested any work that was not needed. They replaced rotten siding and structural wood. End result - beautiful. This year we discovered dry rot on the deck over our garage. Because of the quality of the first project, I called Patrick again. They removed the rotten plywood deck, replaced it, and rolled a rubber-like material over the wood (as it was on the original deck) His attention to detail and suggested fixes were great. They cleaned everything up afterwards. As with the first project, the end result was even more than I expected - and the cost exactly as estimated. These folks are the only ones I would trust with any dry rot issues big or small.
Dan S.
Aug 2019
Dry rot, Water or Pest Damage Major Repair
Worst experience of my life with this company . What should ve been a three week job has been five months with no end in sight . They tore out my custom cabinets which we both agreed to save. We were promised the exact same cabinets and not to worry about expense because they assured us the insurance company would pay for them . It took two months for them to order the cabinets it took two months for them to be delivered and turned out to be totally inferior wrong layout and not any drawers Plus wrong color . The communication is terrible , when they schedule somebody to come seldom do they show up and most of the time when they do show up it s just for an hour totally disorganized. In these five months his entire crew has quit because the owner demands inferior work from them to save a few dollars not to mention inferior products and materials . Do not under any circumstances hire this company or give them any money before the work is completed . The employees of this company has given me names of other customers experiencing the same type of problems there are several. We are going to have to tear out the entire kitchen and start over more than likely at our own expense. It s very unfortunate that home advisor does not qualify their contractors as to their quality and reputation . Do your research before hiring anybody from this website !
Marian B.
Aug 2019
Dry rot, Water or Pest Damage Major Repair
It was a comedy of errors from beginning to end. And I am unhappy with the final billing as I feel I was definitely overcharged for what was done. As the first estimate contract was not completed I cant figure why I should have been charged the whole amount. They finished the east side of the garage but did not do anything on the front soffit and roof other than barely open it up . Then stopped to get another estimate as the dry rot was much worse than originally thought so a new estimate for the work was given. I was charged for both entire estimates. Seems like double to me. The length of time it took to get this done was ridiculous! Three times a crew came out for a few hours and then I waited and waited before anyone else ever came to complete the job. It seemed as if the right hand didn;t know what the left hand was doing.
Bridget D.
Jul 2019
Dry rot, Water or Pest Damage Major Repair
When I first called to have someone look at our project, an appt. Was made quickly and the problem and cost were identified quickly. The repair we needed was for a very small area of our bathroom. The project manager left the company and from that point forward we fell through the cracks. Our project manager left the company and at that time we fell through the cracks. A crew member came to our house (after I made several phone calls) and we expected to have work done at that time but this gentleman cleaned up the dry rot only and then told us we had termites. After the termite conversation the Operations Manager came to our home and determined we had dry rot only. On two separate days when our project was to be done, no one showed up or called to let us know they were not coming after we made sure to rearrange our schedules to accommodate the window we were assigned. No call/no show is very disrespectful to a customer particularly a new customer. After making several phone calls to the office, the work was finally done. The delays we experienced impacted our bathroom remodel project. The work done was great and the crew member who did the work be very professional and respected our home. However, scheduling/confirmation and follow through needs to improve.
Paul B.
Jun 2019
Dry rot, Water or Pest Damage Major Repair
Great service and expertice. They could not provide a work schedule and time for installation, but then again neither can any other contractor that I have worked with. Good company to work with and you won't be disappointed.
Tracie F.
Jun 2019
Fantastic customer service; the crew were always very respectful of both us and our home (and the fact that we were still living there on the second story while the first story was being renovated); they were very quick to get started, and took amazing care of everything.
Tamara C.
May 2019
Dry rot, Water or Pest Damage Major Repair
Dani C.
Apr 2019
Dry rot, Water or Pest Damage Major Repair
Julie C.
Jan 2019
Peter G.
Jan 2019
Dry rot, Water or Pest Damage Major Repair
Very friendly. Did a great job of working with me to find good solutions. I would hire them again.
David D.
Dec 2018
Dry rot, Water or Pest Damage Major Repair
The last category is a guess. We simply have not had the new floor long enough to answer the question. But it looks great. They found the water problem, kept me informed. fixed the problem with the water heater..it was a hose fitting.. and eliminated the damaged materials in the floor, re-enforced the joists. And installed the new flooring. Looks great, they also turned my plumbing for the washer and dryer around 180 degrees and installed my Washer/and Dryer into the Garage..freeing up that entire space (for my wife's "She-Shed"..and even alerted us to a problem with my furnace..sigh, I had the furnace people out here Monday (oh my aching wallet) I hopefully won't NEED them again, but if I do, I'd hire them again.
Dennis N.
Oct 2018
Dry rot, Water or Pest Damage Major Repair
I had dry rot issues discovered when replacing out deck. Patrick was quick to respond and, knowing that the problem was delaying my deck construction, managed to fit the job into his busy schedule within 2 weeks. He and his carpenter, Drew, did a fantastic job. They made recommendations including replacing a front window during the job - saving me hundreds had I done the replacement after the dry rot job. I was also thinking I needed the patio platform above my garage replaced. Patrick told me he "didn't want to do work that wasn't really needed" and recommended a resurface of the area at a fraction of what it would have cost had I replaced it. The job came in as quoted. It looks fantastic and as I watched the work as it progressed so I know the job was done right. They actually jacked up the house to replace foundation beams! Amazing. I would recommend this company to anyone - including my closest friends and family. Great job, Patrick, Drew, and the whole Moving Forward team.
Charles H.
Sep 2018
Dry rot, Water or Pest Damage Major Repair
We had a handy man sized job to replace two exterior boards that had dry rot. Andrew did the work quickly and expertly, including painting to match. Beware that Moving Forward required a 50% deposit for this job.
Will I.
Sep 2018
Dry rot, Water or Pest Damage Major Repair
The bidding process was smooth and instilled confidence. Regrettably, my faith in Moving Forward waned over time: - The initial work was postponed without notice. No one called and no one arrived on the appointed day and I had to call the office myself after a couple of days to find out why no one had shown up. - Construction debris was spilled on my car, parked 12 feet away from the entrance to the work area. Patterns of dust showed that workers had simply swept the debris off of my car without regard for the paint. No one contacted me about this. - An extension cord of mine that I saw in use by the workers in the garage went missing. The cord was green. No contractor uses green extension cords. - The job had not been completed when I was asked for final payment. My contract stated that damaged ducts would be removed and replaced. I got no answer when I asked how much duct had been replaced, which was concerning. When I insisted, a worker was sent back with duct tape and patched one obvious leak. - I was never asked whether I was satisfied or pleased with the work that was performed. As a result of these facts I do not have confidence that the job was completed: for example I have no way to know whether the soil under my vapor barrier was thoroughly or correctly treated as per the contract, or whether corners were cut in the process. I have no confidence that my crawlspace ducts are free of leaks. And I have no confidence in this company to truthfully confirm one way or the other whether the job was done right. What I am confident about is that the most important thing to Moving Forward is not customer satisfaction, but short-term revenue. I was called and texted repeatedly over Labor Day weekend, starting the day of the final visit by a worker. After I texted back on the first business day after the holiday to confirm that I had mailed a check, I got yet another terse e-mail: "We need to get final payment immediately, on your account. Please call the office, to make final payment." I would not hire this company again.
Sandy C.
Aug 2018
We hired this company through HomeAdvisor's website in 2017. We had to file a complaint with CCB.
Response from Moving Forward Restoration, LLC
"Ms. Chen, I'm sorry you feel the need to leave a Negative comment, almost a Year Later. Let's please, tell the whole truth though. Yes, you filed a complaint with the CCB. And the CCB, met with the Operations Director and you, at your residence. They found NO wrongdoing or validity to your complaint on MF's behalf, and DISMISSED your complaint. You only filed a complaint after having "Buyers Remorse" and realized you were not gonna be able to pay your remaining balance. I am saddened to hear that you felt the need to leave an unnecessary comment, under our Reviews. Especially, since this case has been closed with the CCB for Months."
Pamela C.
Jul 2018
Dry rot, Water or Pest Damage Major Repair
I hired this company on 5/11/19, paid half down and my small job was completed 7/13/18. I had dry rot at the top of two windows and at the bottom of one door frame. The exterior window frames were removed allowed to dry out and then new exterior frames were installed. The door frame was removed and a new one installed. The window were supposed to be removed and moisture sealed. Neither window was ever removed. New trim was supposed to be installed on the inside of both windows. This was not done. On the back door, one of the hinges is screwed into the door but not the molding. It also looks like rain is going to come under the door and into the garage the next time it rains hard. I feel like someone should have come by and checked the workmanship when the job was done.
Response from Moving Forward Restoration, LLC
"Dear Pamela, I apologize this project did not go as anticipated, for BOTH of us. We made every effort to rectify the situation. You are correct about the windows not being removed, but you were specifically told by the Senior Carpenter, and the Operations Director, why that was no longer needed. We may put things on an ESTIMATE, that once a Carpenter or technician open up a wall, or starts a project, if it's no longer needed we will not proceed with anything unnecessary. On your final invoice, we took the charge off for the window removal that was on your original estimate, as well as giving you a substantial discount on the overall project. **Which you STILL OWE a substantial balance, even with the discounts. This review is blindsiding, considering when last the office spoke to you, we made every effort to work with you on remaining balance, and your craftsmanship concerns. You have responded to neither. Nor allowed the Operations Director, to come back out. This matter is now going to collections."
Diane C.
Jul 2018
Dry rot, Water or Pest Damage Major Repair
Paul was professional and did high quality work. The areas that were replaced look great and match perfectly with the rest of the wals. The overall project turned out really good. My only concern is that it took much longer than was discussed.
Response from Moving Forward Restoration, LLC
"Dear Diane, Thank you for the kind words regarding our Carpenter, Paul. We will let him know what you said. I apologize, their are times that a project completion date is out of our control. IE; weather, employees sick, unforeseen change orders, etc,etc. Again, I apologize it took longer then anticipated. I'm glad to hear the quality of work was not the concern. Thank you, for allowing us to service your needs. "HELPING YOU, MOVE FORWARD""
Gail H.
Jun 2018
Dry rot, Water or Pest Damage Major Repair
I had some dry rot, missing insulation and needed new vapor barrier put down in my crawlspace. They did a great job and were very professional.
Response from Moving Forward Restoration, LLC
"Dear Gail, We appreciate your kind words. They have been passed on to the Technicians that did your project. Thank you for allowing us to service your needs. "HELPING YOU, MOVE FORWARD""
Nalin W.
Jun 2018
Tim N.
Jun 2018
Be prepared to wait at home, as they are not very good about estimating when they will be there, anywhere from 2 and half to 5 hours later than estimated. Also verbally promised to have everything done "100%" by a certain date, and went a week and a half over that. Work was done well, when it was finally done, but my time is worth something too, and missing work while waiting is not acceptable.
Response from Moving Forward Restoration, LLC
"Dear Tim, Yes, most definitely, your time is precious as well. We apologize for the delay in your project completion time frame. Their are times that a project completion is out of our control. IE; weather, employees sick, unforeseen change orders, etc,etc. I'm glad to hear the quality of work was not the concern. We make every effort, to communicate such delays. I'm sorry if we dropped the ball on communicating and completion time frame on your project. We have had hundreds of projects go completely smooth, and unfortunately, there are times where it doesn't go the way we have laid out. Again, I apologize that your project was one of those times. We will continue to always work on transparent communication. We also strive to make the craftsmanship, and timeliness of each project, within the time frame agreed upon. Thank you, for allowing us to service your needs. "HELPING YOU, MOVE FORWARD""
Ford M.
Jun 2018
Dry rot, Water or Pest Damage Major Repair
Donna P.
May 2018
Dry rot, Water or Pest Damage Major Repair
The did a wonderful job. Professional, competent and completed everything on the estimate. I would recommend them to anyone looking for restoration and repair. They were great!!!
Response from Moving Forward Restoration, LLC
"Dear Donna, Thank you, for your kind review. It will get passed on to the employees on your project. We appreciate you allowing us to service your needs. "HELPING YOU, MOVE FORWARD""
Licensing
State Contractor License Requirements
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FAQ
Moving Forward Restoration, LLC is currently rated 4.1 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Moving Forward Restoration, LLC accepts the following forms of payment: CreditCard
Yes, Moving Forward Restoration, LLC offers free project estimates.
No, Moving Forward Restoration, LLC does not offer eco-friendly accreditations.
Yes, Moving Forward Restoration, LLC offers emergency services.
Yes, Moving Forward Restoration, LLC offers warranties.