Mr. Appliance Of Surprise & Goodyear

THEY WERE VERY KNOWLEDGABLE AND FRIENDLY. I WOULD DEFINITELY CALL THEM AGAIN.

Great Job. On time. Within budget! Job site was clean when they left.

Sorry technician did not adjust the bill for turning on the switch, would have been a little bit nicer to pay 45 instead of 90$

I called to repair my LG refrig. They charge 89$ to come out and would use fee against repair. They looked at the refrig and said they could not repair it because they did not have a closed system tech. They knew it was an LG, why did they come out if they could not repair that type of system. I feel cheated and would never use them again.

Did a great job

Great customer service follow up and a great technician who fix the problem on the first call

Wasn't happy with the price

Great communication, clean & organized. They texted me a picture of which tech was coming to my house.

Ron was very professional and kept me informed during the repair. Work was high quality. Thanks Ron

First contact with Customer Service was very positive and helpful. Service was prompt, courteous, and very professional. Would definitely use them again for any appliance repairs and recommend them to others.

Arrived on time, repair done quickly, efficiently. Repair man was professional. Would use this company again.

The technician was prompt very professional. The work was was done on a timely matter and part was ordered to accommodate my time frame. So appliance would be working properly so I could use it.

Raymond was very knowledgeable on my brand of refrigerator. I will certainly use him again.

My tech Raymond was very professional. He arrived in the estimated time. He explained my problem and repaired it. I am very happy I contacted Mr Appliance.

The technician, Raymond, was quick to diagnosis the problem with my refrigerator and even though it was a Friday, he arranged for the refrigerator to work on a temporary basis while the parts were ordered so that my freezer full of food didn't spoil over the weekend. He was very prompt, courteous and professional. I found the repairs to be well worth the cost.

The technician was very careful and thorough in his assessment of our problem. He also was very professional in his interaction with us. We would be happy to use this company again if we need further assistance.

Told Mr. Appliance of Surprise 8/23/18 approximately at 4:30 pm that freezer's low temp alarm was taking longer to resolve happened few times over past 6 months thought may need service. Just purchased over $200 food/meat and wanted to prevent failure. Was advised of $85 diagnostic fee (waived if recommended work done). Schedule for 8/24/18. Freezer alarm stopped approx 5:15 8/23/18 & freezer was maintaining temp when tech arrived. (Incorrect notes on service receipt say I said freezer was not holding temp never said). Food was frozen solid when tech arrived 1st time freezer clearly maintaining safe temp at that point. Tech Jason arrived but made no attempt to diagnose the problem said coolant needed charging. Said he was sure this was probably before he arrived. Charged coolant, said temp down to -11 & left. Here only 10 mins. Left immediately after tech and returned 2 hours later with freezer alarm going off and all food in door thawed. Stopped freezing within mins of his departure. Called Mr. Appliance back and said they needed to come back. Tech (again-big hurry). Asked him about very hot outside of freezer and he blew that off that was the compressor. Replaced a Schroeder valve he said had failed, recharged and said temp back to -11 & left. Here about 15-20 mins-no longer. Hour later, alarm going off and freezer extremely hot on all sides. Internal temperature over 34 degrees. Lost over $200 in food. Had Appliance Works out next day (Mr. Appliance not open weekends) and their tech showed me the first tech had way overfilled coolant. It was reading between 38-40 psi & it should be 6-8 psi. He said this very likely caused Schroeder valve failure. Reduced pressure & warmed condenser coil to allow it to start running again. He said overcharging causes coolant to build up ice inside coil preventing circulation so compressor works constantly trying to cool (hence outside of freezer so uncomfortably hot) & this can cause irreversible damage to compressor. He said and showed me the line leaving compressor had ice residue on it, which it should never have indicates an overcharged system. He said the first tech should have diagnosed it and explained (if coolant was truly low?) that any leak would cost more to repair than the cost of a new unit. He said he should have just filled the coolant to proper level (if I wanted) to allow the freezer to continue functioning until any leak got so bad it warranted replacement. Mr. Appliance instantly killed a working freezer. No diagnosis for $85.00 diagnostic fee. 8/27/18 contacted Mr. Appliance and spoke to manager Antonio. Advised what transpired expected a full refund. Said unit had been grossly overcharged. He argued and sent a doc indicating the charge level was 40-50 psi based on ambient temperature of 80 degrees. He sent a chart for auto pressures not refrigerator/freezer pressures which R NOT based on ambient temp but desired internal temp & correct amount of coolant. Told him Appliance Works invoi

Raymond was awesome! When I hired the first company to install my garbage disposal and was told I needed new plumbing first (which I know I didn’t as all garbage disposals are standard), Raymond showed up and had it done within 45 minutes. He was friendly, professional and cleaned up after himself. I highly recommend Raymond at Mr Appliance!

technician was prompt and honest

Very reasonable expense. Would hire them again.

It took about an hour and a half, from my initial call to have my dryer up and running.. Clean and polite technician. Great communications. Highly recommend!

Was very punctual and courteous.

On time, professional and fast in what they did!

Very good company, very professional. Jason did a great job. Will for sure use them again

Very polite and efficient.