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Mr. Appliance of Greater Atlanta
Fridge, Freezer or Ice Maker Repair or Service, Clothes Washer or Dryer Repair or Service, Oven or Stovetop Repair or Service,
About us
All Kitchen and Laundry Appliances; Dishwashers, Dryers, Washing Machines, Refrigerators, Ovens, Stoves, Ice Makers, Wine Coolers, all backed with 1 year parts and labor warranty. No diagnostic fee with an appliance repair. We look forward to serving all of your appliance needs for years to come. Honest and efficient service ,covering Atlanta, Vinings, Sandy Springs, Atlantic Station, Brookhaven, Virginia Highlands, Buckhead, Midtown
Business highlights
11 years of experience
Services we offer
Appliance Repairs and Servicing, Dryer Duct Vent Cleaning
Accepted Payment Methods
- CreditCard
Reviews
4.485 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 14% | ||
| 2% | ||
| 4% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 85 reviews
Michael S.
Mar 2021
Fridge, Freezer or Ice Maker Repair or Service
Very courtiou
Steve S.
Jan 2021
Fridge, Freezer or Ice Maker Repair or Service
Good
Jared T.
May 2020
Fridge, Freezer or Ice Maker Repair or Service
It was great.
John W.
Feb 2020
This company has a pretty good system for receiving calls and making appointments. They even send photos of the technician by email so you will not be lied by someone coming to your door. All of that was good. Except they do not accept email responses, and they do not have employees answering phones, but seem to use an outside phone bank, which suggests they really do not want to hear from their customers. But the real problem with this contractor was the failure to fully address the problem when they came out. First, they made us wait for two hours and did not show up until forty-five minutes after the close of that window of time. Second, they never called ahead to say they would be late. Third, they arrived and diagnosed the problem but only repaired one-half of the problem, leaving the problem in place, pushing the dryer back in place, and the whole thing blew out again the next day. Q: What kind of repairman only fixes part of the problem. MY answer: A lazy repairman. Q2: What kind of owner does not honor the one-year warranty on his website and in his contract just one day after the job and then tells a customer they will, may be charged more because their technician noticed on the first visit that there was another problem? A: One I will not use again. Stay away from these smooth operators.
Response from Mr. Appliance of Greater Atlanta
"Sir, thank you for your review, we appreciate any customer insight that helps us get better. In regard to your work order, which I am familiar with because you and I spoke on the phone. It was determined through the diagnosis that the limit switch failed on your dryer, and we recommended that it be replaced. We also mentioned that the vent hose behind the appliance was very long and suggested that it be moved away from the wall to allow better airflow, you said you would handle that. The next day the switch blew again because of a lack of air flow, when we returned the dryer was once again pushed up against the vent hose, thus preventing air flow, we stated that we would replace the part under our 1-year warranty but it was dependent that you, as the landlord do what you said you would do and make sure the dryer was placed away from the wall. You and I spoke that same day and I agreed that we would return and replace the part that failed as well as trim back the vent hose so that space would not be an issue and there would be less of a need to move the dryer away from the wall. The next day we returned and replaced the failed part, under our 1-year warranty I might add as advertised on our website. As well as trimmed the vent hose at no additional cost to you. So I have no idea how you can honestly claim that I don't honor my 1-year warranty, that is just an outright blatant lie, also you and your tenants failed to do what you said you would do in regard to keeping the vent hose from being crushed and restricting airflow and required us to do fix the issue for you. Maybe it is not us being lazy sir."
Stephanie P.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Great service. Very professional and friendly
Amy R.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
The technician simply did not seem to know anything about how dishwashers work beyond the obvious stuff. I had to call a plumber in afterward to diagnose the problem I was having that this technician should have easily figured out. He was nice but not a proactive problem-solver.
Response from Mr. Appliance of Greater Atlanta
"Ma'am, thank you for your review, while it is not the score we would like it is the score that is sometimes needed in order to make sure our technicians are proficient in their job and abilities to do the job. I am well aware of the work order and am fully aware that he was unable to find the leak, but that the leak persisted once he had left, which of course did not solve your problem. We are addressing this with the technician internally and if necessary additional training will be administered."
Lillie H.
Jan 2020
Fridge, Freezer or Ice Maker Repair or Service
Tech was on time, professional and courteous.
Jack H.
Dec 2019
Fridge, Freezer or Ice Maker Repair or Service
Knew what he was talking about and on time and responsive.
Dan H.
Dec 2019
Fridge, Freezer or Ice Maker Repair or Service
Old oven broken broke 2 days before Thanksgiving with scheduled 13 people coming Thanksgiving. Mark; found, picked up and install the next day so cooking could continue. Fantastic service. We will always use this company
Tim S.
Nov 2019
Fridge, Freezer or Ice Maker Repair or Service
Chashy A.
Nov 2019
Fridge, Freezer or Ice Maker Repair or Service
The technician was really excellent - professional, competent, thorough and personable
Elizabeth P.
Oct 2019
Fridge, Freezer or Ice Maker Repair or Service
Follow up ws fanrasic
Sara P.
Aug 2019
Fridge, Freezer or Ice Maker Repair or Service
Even though the appliance is not repairable, he was very helpful.
Bud W.
Aug 2019
Short version: hired to replace a faulty latch. The entire unit was disassembled and the wrong part was serviced. Four additional appointments cancelled due to receiving the wrong part and a month later, the unit still has not been repaired.
Dana T.
Jul 2019
Fridge, Freezer or Ice Maker Repair or Service
The technician Sean was very professional, knowledgeable and friendly. I would highly recommend that you ask for Sean, but I’m sure that all the technicians are professional because of the customer service that I got. GREAT!!!
Kia P.
Jul 2019
Fridge, Freezer or Ice Maker Repair or Service
The service was very good.
Melitta B.
Jul 2019
Fridge, Freezer or Ice Maker Repair or Service
Very polite and helpful
Kristin V.
Jul 2019
Fridge, Freezer or Ice Maker Repair or Service
Technician was great. Job was done quick and easily.
Corey F.
Jul 2019
Fridge, Freezer or Ice Maker Repair or Service
Great price and knowledgeable.
Jan F.
Jun 2019
Fridge, Freezer or Ice Maker Repair or Service
Erik B.
Mar 2019
Fridge, Freezer or Ice Maker Repair or Service
Len S.
Feb 2019
Fridge, Freezer or Ice Maker Repair or Service
True professionals,Great Service
Marion A.
Jan 2019
These guys came at 9:00. By 9:10 they were done. They put four screws in a range hood and charged me $125.00.
Sandra N.
Jan 2019
Fridge, Freezer or Ice Maker Repair or Service
technician was not sure one problem was resolved. It in fact was not resolved, so have scheduled another appointment.
Kevin K.
Dec 2018
Fridge, Freezer or Ice Maker Repair or Service
Lead Technician Sean Q. diagnosed the problem in under 10 minutes and told me the cost repair our fridge would start at $345 just for the control board for the refrigerator. He advised me to replace the fridge because he stated I needed to replace both control boards. Instead I purchased the rear control board on the web for $150 and put it in myself. Our refrigerator has been running with no problems for a week. I have requested a full refund from Mr. Appliance. This is my first time using Mr. Appliance. I am disappointed in the service especially considering all the wonderful reviews online.
Licensing
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FAQ
Mr. Appliance of Greater Atlanta is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 9:00 PM
Sunday: 8:00 AM - 9:00 PM
Mr. Appliance of Greater Atlanta accepts the following forms of payment: CreditCard
No, Mr. Appliance of Greater Atlanta does not offer free project estimates.
No, Mr. Appliance of Greater Atlanta does not offer eco-friendly accreditations.
No, Mr. Appliance of Greater Atlanta does not offer emergency services.
No, Mr. Appliance of Greater Atlanta does not offer warranties.