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7 Years In Business

Company Details

Hours

  • Mon: 8:00 AM - 9:00 PM
  • Tue: 8:00 AM - 9:00 PM
  • Wed: 8:00 AM - 9:00 PM
  • Thu: 8:00 AM - 9:00 PM
  • Fri: 8:00 AM - 9:00 PM
  • Sat: 8:00 AM - 9:00 PM
  • Sun: 8:00 AM - 9:00 PM
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Achievements

Service Details

    Areas of Expertise

    • Appliance Repairs and Servicing
    • Dryer Duct Vent Cleaning
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Trip Charge May Apply
    • Credit Cards Accepted
    • Free Offer

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    Ratings

    4.4
    85 Verified Reviews
    • 5
      63
    • 4
      12
    • 3
      2
    • 2
      3
    • 1
      5

    Highly rated for

    • Customer Service
    Showing 1-10 of 85 results
    5.0 Michael S. Atlanta, GA
    3/19/2021

    Very courtiou

    4.5 Jared T. Atlanta, GA
    5/20/2020

    It was great.

    1.5 John W. Atlanta, GA
    2/3/2020

    This company has a pretty good system for receiving calls and making appointments. They even send photos of the technician by email so you will not be lied by someone coming to your door. All of that was good. Except they do not accept email responses, and they do not have employees answering phones, but seem to use an outside phone bank, which suggests they really do not want to hear from their customers. But the real problem with this contractor was the failure to fully address the problem when they came out. First, they made us wait for two hours and did not show up until forty-five minutes after the close of that window of time. Second, they never called ahead to say they would be late. Third, they arrived and diagnosed the problem but only repaired one-half of the problem, leaving the problem in place, pushing the dryer back in place, and the whole thing blew out again the next day. Q: What kind of repairman only fixes part of the problem. MY answer: A lazy repairman. Q2: What kind of owner does not honor the one-year warranty on his website and in his contract just one day after the job and then tells a customer they will, may be charged more because their technician noticed on the first visit that there was another problem? A: One I will not use again. Stay away from these smooth operators.

    Response from Company:

    Sir, thank you for your review, we appreciate any customer insight that helps us get better. In regard to your work order, which I am familiar with because you and I spoke on the phone. It was determined through the diagnosis that the limit switch failed on your dryer, and we recommended that it be replaced. We also mentioned that the vent hose behind the appliance was very long and suggested that it be moved away from the wall to allow better airflow, you said you would handle that. The next day the switch blew again because of a lack of air flow, when we returned the dryer was once again pushed up against the vent hose, thus preventing air flow, we stated that we would replace the part under our 1-year warranty but it was dependent that you, as the landlord do what you said you would do and make sure the dryer was placed away from the wall. You and I spoke that same day and I agreed that we would return and replace the part that failed as well as trim back the vent hose so that space would not be an issue and there would be less of a need to move the dryer away from the wall. The next day we returned and replaced the failed part, under our 1-year warranty I might add as advertised on our website. As well as trimmed the vent hose at no additional cost to you. So I have no idea how you can honestly claim that I don't honor my 1-year warranty, that is just an outright blatant lie, also you and your tenants failed to do what you said you would do in regard to keeping the vent hose from being crushed and restricting airflow and required us to do fix the issue for you. Maybe it is not us being lazy sir.

    5.0 Stephanie P. Sandy Springs, GA
    1/25/2020

    Great service. Very professional and friendly

    2.0 Amy R. Brookhaven, GA
    1/17/2020

    The technician simply did not seem to know anything about how dishwashers work beyond the obvious stuff. I had to call a plumber in afterward to diagnose the problem I was having that this technician should have easily figured out. He was nice but not a proactive problem-solver.

    Response from Company:

    Ma'am, thank you for your review, while it is not the score we would like it is the score that is sometimes needed in order to make sure our technicians are proficient in their job and abilities to do the job. I am well aware of the work order and am fully aware that he was unable to find the leak, but that the leak persisted once he had left, which of course did not solve your problem. We are addressing this with the technician internally and if necessary additional training will be administered.

    1/7/2020

    Tech was on time, professional and courteous.

    4.5 Jack H. Atlanta, GA
    12/11/2019

    Knew what he was talking about and on time and responsive.

    5.0 Dan H. Atlanta, GA
    12/2/2019

    Old oven broken broke 2 days before Thanksgiving with scheduled 13 people coming Thanksgiving. Mark; found, picked up and install the next day so cooking could continue. Fantastic service. We will always use this company

    Photos

    Mr. Appliance of Greater Atlanta
    Dryer Vent Cleaning
    3
    Washing Machine bellows

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