Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Mr. Appliance of Highland Park
Fridge, Freezer or Ice Maker Repair or Service, Clothes Washer or Dryer Repair or Service, Oven or Stovetop Repair or Service,
About us
At Mr. Appliance of Highland Park we take great pride in our experience, expertise, quality and customer service that we provide to meet your needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.
Business highlights
24 years of experience
Services we offer
Appliance
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.440 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 5% | ||
| 0% | ||
| 5% | ||
| 8% |
Filter reviews by service
Showing 1-25 of 40 reviews
Ricky A.
Jan 2025
Dishwasher Repair or Service
We?ve been loyal customers for years, but this company has completely fallen apart. It took four separate visits to fix a dishwasher issue, and thanks to the technician?s incompetence, she not only failed to fix it but also broke and lost parts in the process. My wife and I emailed Mr. Appliance twice?zero response. When we finally spoke with Barron, his ?solution? was a pathetic $20 discount and a suggestion to take our business elsewhere. What an absolute insult. This company is a disgrace. Their technicians are untrained, their customer service is nonexistent, and they have no accountability. Stay far away?they are nothing but a scam.
Julia D.
Nov 2021
My 22 year old Amana refrigerator needed help. It was still working but not optimally. I have changed the thermostat myself 3 times but it didn't totally fix it this time. I've had this frig looked at several times over the years and felt that I knew more about this frig than the young professionals charging me. This time I called Mr. Appliance of Highland Park - I live in the Love Field area. They set an appointment sooner than the other services I also called and when Aaron came out, I was so pleased. He really knew what he was doing! Frig is purring with new life now! I don't expect her to last another decade but it's doing great for now. The call was so worth it!
Robert S.
May 2020
Fridge, Freezer or Ice Maker Repair or Service
Very responsive, professional and arrived within the time frame stated.
DAvid H.
Mar 2020
Fridge, Freezer or Ice Maker Repair or Service
Great but cost a little high
Ashley C.
Sep 2019
Terrible experience to repair our built-in fridge. If I could give negative stars I would.
Response from Mr. Appliance of Highland Park
""Mrs. CXXXXX I am sorry you feel this way. Our warranty is for parts and labor for one year. We provided this service to you and did not charge you anything for the replacement of your compressor as per our policy. In addition, without being asked by you, we provided you a rental refrigerator for free. Again this was not part of our warranty service but something we did out of good faith and as part of our overall customer service efforts. We wish you and your family well.""
Chris M.
Aug 2019
Fridge, Freezer or Ice Maker Repair or Service
Monica F.
Aug 2019
Fridge, Freezer or Ice Maker Repair or Service
I don't have anything else to say. I don't like being made to fill in this part. sometimes stars should be enough.
Terri C.
Aug 2019
Fridge, Freezer or Ice Maker Repair or Service
Salil G.
Jul 2019
Fridge, Freezer or Ice Maker Repair or Service
Very poor customer service for our Miele Coffee system - first repair person for Mr Appliance came to our house and left without any feedback on what the problem was. Second repair person came and fixed the issue with a $500+ charge. I wasn't aware prior to fixing, but I was OK with it if the problem was behind us. After he left, on the same day, new issues immediately came up on the coffee system that were not there before. I had to schedule a new appointment and the repair person finds a new set of $500+ issues. Seems awfully coincidental if these problems weren't related or caused by the work he was doing on our system. I wouldn't use this company again nor would I recommend them.
Response from Mr. Appliance of Highland Park
"Many customer service situations are not resolved easily or quickly. While we worked to identify the problems with your coffee maker, we did so in consultation with Miele and other professionals. We were forthcoming with you on the cost and what we thought the solution should be. After we made the suggested repairs, additional parts failures occurred. This upset you and you decided to deal directly with Miele technical support. The Miele team also identified parts to replace which they did. However, those repairs did not remedy the situation and they eventually replaced the entire unit. Total replacement of the appliance is rare but in this case, it was warranted. Best of luck with the new coffee system!"
Florene B.
Jun 2019
Fridge, Freezer or Ice Maker Repair or Service
earned every penny of the service fee
Kyle C.
May 2019
Fridge, Freezer or Ice Maker Repair or Service
Excellent customer service. Good workmanship.
Kenneth K.
Apr 2019
Fridge, Freezer or Ice Maker Repair or Service
First time using this vendor. I wasn't home for the service visit but my husband was. He reports that the tech was courteous and polite, and diagnosed the problem correctly, fixed it, and didn't try to upsell us anything.
Debs P.
Apr 2019
Fridge, Freezer or Ice Maker Repair or Service
Debra B.
Apr 2019
Fridge, Freezer or Ice Maker Repair or Service
Arrived on time. Knowledgeable. Took care of my washer treasure. Friendly
Jackie D.
Apr 2019
Fridge, Freezer or Ice Maker Repair or Service
Jeremy S.
Apr 2019
Fridge, Freezer or Ice Maker Repair or Service
Hired them to make a repair, but they weren t willing to hunt down the correct part. Charged me $107 to tell me what I already knew.
Response from Mr. Appliance of Highland Park
"As the technician explained and the invoice states, the valve needed for your repair is no longer produced by the manufacturer, there is no substitute part, and none are available at parts warehouses or even online at the 10+ websites that we searched."
LARRY B.
Mar 2019
Fridge, Freezer or Ice Maker Repair or Service
They were great!
David S.
Mar 2019
Fridge, Freezer or Ice Maker Repair or Service
After initial frustration with communication level, they responded and corrected the problem professionally, then completed the work when they found the correct part without further charges. I appreciate their prompt response to my concerns and will use them again.
Response from Mr. Appliance of Highland Park
"We spoke to the customer and explained that some of the parts for his repair are special order items and take longer to arrive. We have been notified that the parts have shipped and hope to be back out and complete the repair this week."
Susan H.
Mar 2019
Fridge, Freezer or Ice Maker Repair or Service
Kept up to date on scheduling and arrival time. Quick, friendly, clean, professional.
Gary B.
Mar 2019
Fridge, Freezer or Ice Maker Repair or Service
Friendly, helpful
Mark O.
Feb 2019
Fridge, Freezer or Ice Maker Repair or Service
Was very impressed from the first contact with the company until the final work was done. Everyone with the company was polite and took time to keep me updated. Thanks to Debbie and Michael.
Amy M.
Feb 2019
Fridge, Freezer or Ice Maker Repair or Service
Caleb was wonderful to work with! I have him in my notes app for the house of who to request for in different companies if they are able to accommodate such requests. Grateful for all of his help!!
Adria L.
Jan 2019
Fridge, Freezer or Ice Maker Repair or Service
The Service Repair Tech Joel was great, professional, and very courteous. I would highly recommend him.
Tom F.
Oct 2018
Fridge, Freezer or Ice Maker Repair or Service
Fast,Nice Job,Nice Price,Nice People !! ?
Lisa W.
Sep 2018
Fridge, Freezer or Ice Maker Repair or Service
James with Mr Appliance of Highland Park arrived 09/21/2018 during the 2-hour arrival window. He inspected the washing machine and quickly diagnosed the problem. He gave me an estimate of the repair cost. James was professional, knowledgeable, and experienced. I highly recommend this company.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Mr. Appliance of Highland Park is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Mr. Appliance of Highland Park accepts the following forms of payment: CreditCard
No, Mr. Appliance of Highland Park does not offer free project estimates.
No, Mr. Appliance of Highland Park does not offer eco-friendly accreditations.
No, Mr. Appliance of Highland Park does not offer emergency services.
Yes, Mr. Appliance of Highland Park offers warranties.