Mr. Appliance of Ocean Beach

The guy came to service our Samsung dishwasher, which would not drain. I explained our problem and he surmised that the drain hoses simply needed to be elevated to maximize the draining. He did so, but it did not fix the problem. At this point, I had to leave for work, so I left him in my wifes capable hands. He then figured that it had to be a bad pump and wanted to shut off the power at the breaker. My wife took him to the breaker box, but there were some items in front of it, so he said, **that is too much work** and gave up on shutting off the breaker. He insisted that it must be a bad pump in the dishwasher and proceeded to try to sell my wife a new pump for nearly $500. Well, my wife is no fool, so she said no, paid him the $100 house call fee and bid him good bye. Later, my wife realized that our dishwasher might still be under warranty with Samsung and indeed it was. They contracted with Service Quick and when they (finally) showed up, their technician immediately suggested the aeration cap, which he removed, revealing a clog of gunk. He quickly removed the gunk, flushed it and the dishwasher worked just fine. The entire service call took less than 5 minutes! Needless to say, I was not impressed with Mr. Appliance and I will not be a repeat customer.