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Learn about our screening process88% Recommended
4 Years In Business
Company Details
- Verified Licenses
- Bilingual
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
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Achievements
Service Details
Areas of Expertise
- Water Restoration
- Smoke/Fire Restoration
- Mold Remediation
- Mold Assesment
- Trauma and Crime Scene Clean up
View All Offerings and Cities Served
Deals
Cost Information
- Free Estimates
- Credit Cards Accepted
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Save $500
Save $500 on Water Damage, Accidental Overflow, Water Leaks
- Claim This Deal
Save $200
Save $200 on Air Quality Testing
Reviews
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Showing 1-10 of 17 reviews
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3/4/2021
Excellent customer service and very reasonable price. Overall I am very happy.
2/17/2021
Our water heater exploded and I needed help quickly. Additionally I was in the middle of testing for an exam to start a new job and really needed someone to support me. Mr and Mrs Restore took care of everything and I had peace of mind to finish my exam. I was really lucky to work with them. I worked with Shane and Evelyn. They inspected the house and started immediately with the drying process, recommended an excellent plumber and checked the home for mold and worked with the insurance. They kept me informed about their process and they checked the house daily to measure the drying progress. I hope I dont have another water heater explosion, but if I had any issue with my house, water, mold, fire etc. I would immediately call them or recommenend them to all my friends.
2/12/2021
Courtney Shawn and the techs frank and Doug were all outstanding.. they were meticulous in the cleanup if fireplace soot. The ceilings floors walls and furniture were sanitized and cleaned to perfection. Iâ ve never seen this kind of dedication to detail. I would recommend Mr and Mrs Restore to anyone needing a restoration project.
10/9/2020
They treated us like family.
10/4/2020
There was still mold on vents and electrical outlets. Many items were damaged or missing. I had them come back twice to remove the mold and still found mold after they left. Primer on furniture and lamp shades also on my computer. Many of the clothes that were removed for cleaning had to be discarded. Things that should have been dry cleaned were washed, wool suits, wool slacks and a number of sports jackets. Many items were never found and no explanation. Punched a hole in my window screen and broke a counter stool and and left it for me to discover. They did repair the counter stool. I would not hire them again.
Response from Company:
Dear Robert , I read with much regret your review regarding my company and the services performed. I do not offer this response as an excuse or justification for how the job was handled. I actually want to thank you for writing your thoughts. Of course, it was painful to read and I can?t offer enough apologies. I am embarrassed that details were not handled according to the carefully determined protocol of utmost professionalism that we have always prided ourselves on. And though we can?t turn back the hands of time, we can, however, learn and grow from your experience with us. We have had such a high success rate that sometimes it only takes one misstep to humble us. Having one dissatisfied customer is one too many. For this, for you, I offer my deepest apologies. Your job had a domino effect for me. I had compared all of our successes and satisfied customers and pinpointed areas that needed readdressing and revamping due to your particular job. I know that our company can only be as strong as our weakest link. Your job was critical in forcing me to button up and tighten up on employee training, work performance and attention to follow up and details. Your review now, in addition to my re-assessment, will resonate with me daily. I have printed out your review to keep at my desk so I will be reminded continually that I will not allow this regretful situation to be repeated. I recognize that the buck stops with me. I have worked hard to build a reputable business with high standards and I am determined to earn this back. I am open to any suggestions that would allow you to consider amending your review rating. Thank you for the reminder, regardless. I will continue to grow and I appreciate your consideration. With respect, Evelyn B President
8/11/2020
For a worried homeowner suffering from water damage and mold, Mr. and Mrs. Restore took over and handled everything. They are knowledgeable, professional and top-notch on follow up as well as restoration performed. Both Evelyn Bustamante and Courtney constantly visited the site during the job. All of the crew were trustworthy and reliable. I am more than satisfied and recommend them to everyone in need.
7/6/2020
They kept us well informed with the project. All aspects were organized and professionally completed
5/22/2020
Fantastic job...Nice people, clean and eficent. Did a great job. Problem solved.
3/23/2020
Everyone on their team has been extremely polite and easy to work with. They are always on time when they make an appointment. I would hire them and again and I have already recommended them to others in the neighborhood.
1/17/2020
Joey and Jose were great!
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