Mr. Roof Ann Arbor, LLC

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I loved them from start to finish. The sales agent wasn't pushy and didn't try to sell me things I didn't need. The day of the install was absolutely amazing and they did a wonderful job and cleaned up extremally thoroughly. I couldn't be happier with my new roof.

Friendly and pros

Very timely and good follow-up.

Very Good!

He was fast and did a good job.

They were quick and did a great job

Poor communication: Received the quote in November and made a down-payment, and the seller said Mr. Roof would contact us in the next week to schedule the time which would probably happen in December. I didn't hear anything and eventually called in April to schedule a time. The roofers damaged 4 bushes in front of the house and I reached out to Mr Roof. They were vague and did not respond further. There is a corner on top of the flat roof where water stands for half a day after rain. I asked Mr Roof whether this is a problem but didn't receive a clear answer. The roofers left quite some debris around the house since the old roof was concrete tiles. It took me two hours to pick-up debris. The roof looks good, hence a good result. But the communication and process was quite poor.

Mr. Roof refuses to address any leaky roof situation. Roof was installed 6/20 and every time it rains it leaks from my skylights. There is zero communication from techs as to whether or not they came out or not. I have to call to find out if someone showed or not. Despite the repairs, the skylights still leak with every rain. Condensation builds up on the skylights. They thought it was a humidity issue, but when monitoring the humidity it is a stable 36%, which is not enough to cause 24/7 condensation. I sent pictures to some repairmen not associated with Mr. Roof. They called the manufacturers who make those style skylights. The two conclusions would be humidity or a broken seal in the skylights. After reporting this back to Mr. Roof, the manager I was supposed to get a call back from never called back. This is a common occurrence. Apparently he is in 8 hour meetings all day and cannot concern himself with talking to a customer upset with a leaky roof that has bee going on for 1.5 years now. This wasn't the only time the manager had avoided me. On at least 5 other calls, he was supposed to call back and he hasn't. The half a star rating is because the tech AJ has actually communicated with me and has tried to help. I cannot say that for the rest if the company.

Installation crew were pros. 19sq roof, complete underlay tear off to reshingle; 6 guys showed up at dawn and finished by dinner; thorough clean up and looks great. No choice but to pay full price in current market. Quality work, definitely recommend.