Musso Plumbing & Heating, Inc.

they were easy to work with, gave the best price and did what they promised when they said they would do it.

We had an emergency plumbing leak with water coming down from the upstairs bathroom through the kitchen light and onto the kitchen floor. It was after hours on the Friday night of a long holiday weekend. I called Musso and they were very friendly and helpful. The plumber was at my house within two hours. He explained everything that needed to be done and was able to complete a temporary fix to get us through the weekend until the parts could be obtained. Musso called me first thing Tuesday morning to confirm they would be out to complete the job, and when I made a change regarding the shower kit I selected they were very accommodating. Ultimately the job was completed quickly and correctly and I am very satisfied. I would definitely recommend Musso plumbing!

Top-quality professional, meticulous work from Michael, and excellent customer service and communication from the front office.

Michael came in and was very professional. He explained everything. He came in and installed my hot water tank, he did a excellent job!

Mike was experienced and knowledgeable about what was needed. Did a great job.

I am waiting to have the work done. I only had the initial consultation.

FIXED MY TOILET!!! GREAT JOB.

Great job by Sam, thank you!

I did not hire this pro. I, unfortunately, wasted my time off for today. I received a call that the plumber was **on the way** only to call an hour later to find out that they did not even leave for my house yet. They said they were waiting for me to call back and confirm, but the message did not ask for that to be done or I would have. I had a limited amount of time off so I was not able to wait any longer. When I called to get it rectified, the office manager, Renee, was quick to point out that it was because I did not call back and instead of trying to make it right, just argued that they did nothing wrong. Customer service is everything in this world and my experience with Musso showed a lack of this.

Very friendly and honest. The guys had to replace all the gas lines under the house (no basement..just a crawl space) I would recommend them 100% Thank you Musso plumbing! Kaczynski household

didn't have to wait for service, on time, fast, courteous, respectful, followed covid rules. have recommended to 3 people so far

they are on time, and finished the work the same day, so far so good

The technicians were professional and kind. They did a good job in a small space. We are happy and would recommend Musso.

After providing an estimate they came out to replace my tub. I asked them not to replace the tub if the tiling isnâ t replaced as well. The technician said heâ d have someone reach out to me. He left with the tub halfway installed, a hole still in my wall. After multiple calls to the person that was suppose to reach out to me, I called Musso plumbing back. They told me since is wasnâ t stated in my contract I was on my own. I lost tenants that were renewing their lease because they were unable to shower for weeks. They charged my card the full amount even though the job wasnâ t complete. I still have parts of the bath kit on my floor. Itâ s almost impossible to get another company to come out and finish the job that Musso plumbing started. I would highly recommend you DO NOT choose Musso Plumbing. I will be contacting the BBB. Update: I contacted the BBB and Musso Plumbing responded back saying I signed a customer satisfaction form which is a complete lie. They lack business ethics.

excellent job

Knowledgeable and experienced. Neat, customer-centric. Professional.

The men are very pleasant. They also checked with my husband before they proceeded .We were so pleased with their work. We had some extra work done.

Awesome!

Service was done in a timely manner, as scheduled.

Very responsive and timely. Good value and competitively priced

Mike the on-site plumber was very professional and explained everything well. For the work involved, I found the cost VERY high

I was way over charged by Musso Plumbing

If there are major roots in your sewer line, they cannot get rid of them with a snake.

Very pleased with the work done and in record time.

The technician James Knott did an excellent job replacing my hot water tank. When he gave me the estimate he explained exactly what he would be doing and why. He arrived in a timely manner and the work was completed and everything was cleaned up within the time frame that he originally said. Excellent work and I would not hesitate to call Musso Plumbing & Heating again.