Pronto Service Pros

I had an emergency and Hilda came out immediately, the very next day I had a Brand new A/C unit installed by pros and they were extremely professional, polite and friendly not to mention respectful. This has been literally the best service I’ve received from any company. I told my entire family about the company and the great and quick service they provide. I would be my great pleasure to recommend their service to everyone who is in need of A/C services. Thank you Hilda, Ester and team..the best

Invoice of over $300 for a thermostat that I told them needed to be replaced, and a rudimentary check of the other thermostat to make sure that it was functional. When I called to discuss the exorbitant cost, what I got was a comment that they do flat rate service charges and that these just cover their costs. They had two guys on the call (estimate of about 35-40 minutes of work for one person). I am not sure why they needed two at all when the work could readily have been done by one person. The thermostat they installed is valued at $40.

I had the polite gentleman over twice, he snaked/videoed the line out to the street. His equipment was not in very good condition, but my sister was with him and he showed her what he said was a clog under the sidewalk. The charges were around 600 dollars. He said we need to call the county and have them rectify this. We called the county, but the county said we need to call FGUA. FGUA sent out a contractor who could not check anything but between manholes on street. Nothing noted there. The camera had been real-time and no video could be viewed, which was what the contractor wanted. I contacted the plumber and he said it would be 235.00 dollars for him to come back and get the camera views for the contractor. I said, he should/would have known this and it was wrong. I did not want to pay that much again and he said he would speak with the boss and get back to me. This was a week ago and I have heard nothing. Since I have no real diagnosis or anything to show for the money spent, I have another company, IERNA coming out. UPDATE: The other plumbing company I hired after Pronto was excellent and has ACTUALLY seen and videoed the issue and has involved the proper local utilities. Apparently, this is a very in depth problem and I am glad I have the proper plumbing company on board. I received a text from HomeAdvisor asking for this review, otherwise, I would have kept silent.

They were here the same day I called. The tech went far and beyond to get the work done. I am very happy with this company.

Joan, the plumber who came out to my home, was prompt, courteous, knowledgeable, thorough, efficient and reasonable.

The service technician was polite, efficient, knowledgeable, and was able to do everything in less than an hour. I am happy to have my shower, garbage disposal and bathroom sink all working properly.

Joan was great from the moment I first called to speak with someone re my plumbing issue. She is very knowledgeable and friendly. She arrived as soon as possible and shared with me what the issue was and she made discoveries. She practiced social distancing and white a mask and shoe covers. She fixed the issue. Excellent customer service!

Very professional and showed up on time and took the amount of time estimated. I thought the charge was a little high, but I also didn't comparison shop so might be the standard rate.

Very professional and dedicated to serving their customers

Installed the wrong unit. Billed for a 15 seer but they installed a 14 seer. When I asked for the unit to be replaced, Arnold (the salesman) said they did not have one in stock. I could wait up to 3 months for a new unit, or he could refund the difference. After 3 months and no contact, I reached out to the Port Richey office. After some more **run around**, I was told they would look into it. Mind you, I have the written estimate and the matching figures from the lender. Now, the lesser unit they have saddled me with is not working! Just less than 3 months later and the 24-hour service really is not 24-hour... I think it is time for an attorney to step in. It is now 7 October 2020. I hope that if my phone calls do not get your attention, this might.