My Computer Works, Inc.

4.21 |742 Verified Ratings
Write a Review

My Computer Works, Inc.

4.21 | 742 Verified Ratings
Write a Review

602-635-6150

7975 North Hadyden Road, Suite C 320
Scottsdale, AZ 85258
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Profile
My Computer Works, Inc.


My Computer Works! Fix IT. Learn IT. Use IT.

My Computer Works, Inc. is a leading provider of personal technology support services for thousands of consumers and businesses nationwide. The company's friendly, patient and professional, U.S.-based, computer technicians are available 7 days a week to help you. We can solve your problems and teach you how to use your MAC, PC, Smart Phone or Tablet. We can help you remotely, over the phone , and if necessary with an onsite visit. With a number of affordable options, including one-time support and discounted support memberships, everyone should be able to say "My Computer Works!". * At this time we do not fix cracked or broken screens or broken laptop hinges. We specialize in Virus & Spyware Removal, Prevention, Data Backup, Education (How To Walk-throughs), Set-up of new Equipment, and more.

Achievements


Service Area

  • Washington
  • Houston
  • New York
  • El Paso
  • Dallas
  • Miami
  • Sacramento
  • Los Angeles
  • Atlanta
  • Chicago
  • Philadelphia
  • San Antonio
  • San Diego
  • Phoenix
  • Pittsburgh
  • Oklahoma City
  • Denver
  • Charlotte
  • Austin
  • Cincinnati
  • Louisville
  • Memphis
  • Minneapolis
  • Birmingham
  • Baltimore
  • Des Moines
  • Seattle
  • New Orleans
  • Fort Worth
  • Indianapolis
  • San Jose
  • Orlando
  • Fresno
  • Tampa
  • Cleveland
  • Detroit
  • Portland
  • Tucson
  • Colorado Springs
  • Salt Lake City
  • Jacksonville
  • Tulsa
  • San Francisco
  • Hartford
  • Omaha
  • Boston
  • Richmond
  • Fort Lauderdale
  • Brooklyn
  • Charleston
  • Columbus
  • Raleigh
  • Dayton
  • Tacoma
  • Fort Wayne
  • Roanoke
  • Milwaukee
  • Baton Rouge
  • Huntington
  • Rochester
  • Nashville
  • Springfield
  • Saint Paul
  • Shreveport
  • Mobile
  • Columbia
  • Long Beach
  • Montgomery
  • Peoria
  • New Haven
  • Flushing
  • Toledo
  • Knoxville
  • Saint Petersburg
  • Jamaica
  • Corpus Christi
  • Boise
  • Lincoln
  • Oakland
  • Akron
  • Syracuse
  • Grand Rapids
  • Greensboro
  • Spokane
  • Pasadena
  • Amarillo
  • Arlington
  • Trenton
  • Lubbock
  • Harrisburg
  • Erie
  • Little Rock
  • Winston Salem
  • Bronx
  • Wilmington
  • Huntsville
  • Pensacola
  • Charleston
  • Van Nuys
  • Bakersfield
  • See All >

Services Offered

Audio/Visual & Computers
  • Computer Repair/Upgrade

Areas of Expertise

  • Computer Software Repair
  • Training and Education for Computers and Mobile Devices
  • Virus Removals and Tune Ups
  • Installation of New Equipment.
  • **WE do not replace broken screens or hinges or replace bad batteries.

Product Brands Used

  • Dell

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2005
Memberships & Affiliations
  • Better Business Bureau (A+)
Screening
Corporate Account. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

How We Got Started

I chose to work in this industry because in 2005 I had a simple idea to provide low-cost computer support for consumers and small businesses. As the founder and president, I knew there was a need in the marketplace for a company that could help people who depend on computers daily, but did not want to worry about them. We let people focus on the important things in their lives. Computers are a fact of life today and our dependence on them continues to grow. It is this dependence that makes finding a knowledgeable, reliable, and available technology resource so critical.

We started in this industry in 5.

We describe our business as Well established

 

Photos
My Computer Works, Inc.


My Work
1 Projects
Save $25 on a comprehensive one time computer clean-up! Save $25

Corporate Account

This Pro is a corporate account and has not been screened by HomeAdvisor.

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Ratings & Reviews
My Computer Works, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 742
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4.5   |  
Review by in Mobile, AL
prompt, got to work without fuss, knowledbable, and efficient.
Response by My Computer Works, Inc.: Happy we could help you out. Sarah. Thank you for the review!
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5.0   |  
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3.5   |  
Review by in Mission, TX
Cannot get an invoice for my records!
Response by My Computer Works, Inc.: Annemarie, we have sent the invoice twice and hopefully you have received them. If not, you may have given us the wrong email. Please reach out to us so we can correct your information. Thank you.
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5.0   |  
Review by in Kenner, LA
They explained what actions were being taken, then the results.
Response by My Computer Works, Inc.: John, thank you for your review!
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4.5   |  
Review by in Fortuna, CA
Response by My Computer Works, Inc.: Thank you for the review, Deborah!
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2.5   |  
Problem was not solved and was expensive.
Response by My Computer Works, Inc.: Our notes are showing that the problem was corrected by our technician, and you signed off on the outcome. You were also only charged 4 hours, out of 4 and 1/2 hours, of work. We are just now being made aware that you are unhappy with the outcome. Please reach out, so we can correct this problem, thanks!
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5.0   |  
Review by in New York, NY
MCW has been very reliable and professional, with 100% satisfaction. My only criticism is that the annual fee seems steep for someone who only uses the services about 5 or 6 times a year. It's still worth it to have tech help that I trust and can depend on, and I recommend them highly to any more frequent users.
Response by My Computer Works, Inc.: We are so happy we could help, Madeline. Thank you for the review!
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4.0   |  
Review by in Dandridge, TN
A pleasure to have you work for me especially on such short notice. Computer could not be cleaned completely due to hard drive being old and worn and this was not your fault. I do feel like a concession should have been made on charge due to this issue.
Response by My Computer Works, Inc.: Thank you for your comments, we appreciate your feedback!
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5.0   |  
I just signed up with them a little over a month ago and have had the need to call them twice. Both times, the representative was able to gage my knowledge level and talk to me and not at me. Though I know very little about how the computer works, I was able to follow and understand what the representative was explaining. I had made a list of issues / questions before I called. When I showed the representative my list she said: Great - Let s get started and we went one by one until my list was taken care of. In addition, the second time I call them was before they opened and 8:00 EST. I left a message and worked on other items, at 8:04 the phone rang and it was the My Computer Works agent.
Response by My Computer Works, Inc.: Happy we could help you out Greg! Thank you for the review!
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0.5   |  04-27-2019
Review by Gloria H. in Denton, TX
I hired this company to fix my printer and get Firefox back on my computer. My printer still does not work and the tech could not put Firefox on my computer. Nothing was fixed and I was charged $260 for time spent here which accomplished nothing. I talked to someone at the company and explained that I believe their charge was too much since nothing was fixed. He said he would check into my complaint and get back to me. No one has called me and I am being ignored at this point. Would never use them again.
Response by My Computer Works, Inc.: Gloria, after reviewing our notes, we stated the cost of this service and its increase depending on how many hours the job would take. You agreed to these terms of service prior to receiving help from our technician. We are sorry to hear this outcome and would love a chance to rectify this situation. Please reach out to us with any questions.
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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
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