My Dear Watson Plumbing, Heating & Cooling

Wow where do I begin, first he very knowledgeable and has pride in his work up to a point. However expect to be overcharged at every opportunity and then get a new invoice without any conversations about the upcharges. These are not small upcharges a 2 x 3 cement pad may cost you over 700 after he does the work. He quoted us a split system for part of the house for 6000 and then when he went to install it was over 7000 and then tried to tell the part went up. This was before the tariffs. However, the worst part is for about 2 years he done everything not to finish the job of the new boiler after we paid him full. We had heat in the upstairs before he started for over 20 years. We have never had heat except the split now and the boiler basically just provides hot water. He never connected or test the thermostat for the upstairs zone. We have given up on his excuses and now need to bring in another contractor to finish the job.

Excellent communication before, during and after a challenging project at our house! The guys were professional, knowledgeable, and courteous, I will definitely hire them again.

The project was done perfectly. Not only did they consistently show up on time, but they finished the project as per the schedule. Overall satisfied with their work. Thanks

My AC was working fine until I had Nazzaro & Sons plumbing perform a routine maintenance check. Less than one week later my AC was not working and I was refererred to Gordon by Nazzaro. I explained the situation and Gordon added $685 worth or refrigerant but never performed a pressure check to see if there was a leak. Four days later I had no AC again. Gordon returned and performed a pressure check and concluded I did have a leak in my furnace exchanger coils which Nazzaro had cleaned. My system was almost 20 years old and I decided to replace my furnace and AC. Gordon said he would credit the $685 of wasted refrigerant to the price of a new system but his quote was considerably more than others who said the cost of refrigerant was included with all new systems anyway. I won't be using Nazzaro & Sons or My Dear Watson in the future

Their response is very good and that really helps when one is looking for someone who can cater to the issue and fix it as quickly as they did. Thankyou My Dear Watson Plumbing, Heating & Cooling!

They were on time - pleasant and cleaned up afer they were done

was able to met all of my needs was available to install new water heater next day, great

Was able to get a quick appointment for my leaking hot water heater. He explained the process and had the water heater changed out in very little time. Very professional.

Gordon was great

He was very professional and the service was excellent. I would recommend.

Helped me out of a jam within an hour of speaking to the owner. Couldn't be happier with the service

Gordon does a great job of explaining each problem.

Excellent

Incredibly prompt, courteous, and knowledgeable. I recommend them highly.

Helpful, informative, personable, reasonable in cost, and moved quickly to get things done in our time frame. I highly recommend this company.

Excellent, professional service from diagnostics through repair of my gas furnace. I'll definitely contact MyDearWatson again if the need arises.

Professional, showed up as scheduled, his team worked diligently to complete the work. Happy so far. Answered all my questions. Did the work for the agreed cost. Dealt with final punch list items and has responded to my follow up questions in a timely fashion. A few changes to what was agreed upon that were adequately explained and accepted and a day delay in hot water due a missing part only hiccups to the experience I had.

n/a.

1) He was late for the appointment. 2) The repair person lacks the electricity knowledge. Thus he needs an electrician's help to figure out simple electrical irregularities. 3) He doesn't proactively inform, communicate or advise what he's doing or what the current status of his assessment is unless requested. 4) It took him 2 and a half days to figure out what the issue was with A/C. 5) He says he sent emails to me but I haven't received any email/

highly professional

professional. helpful. fair. Fixed the problem and did not over-charge me.

Gordon arrived for the appointment ahead of the scheduled time, and got to work immediately. He took the time to educate me on what he was doing and why it needed to be done, - showing me what the issue was (a rodent had chewed through an electric supply wire), and how it could be avoided in the future - which I appreciated very much. Gordon also provided tips on winterization for our ac units too. Overall, quality work, great job, highly recommended.

Amazing company, top quality services. Will recommend to others.

Very professional!