My Handyman of Dover Portsmouth Rochester

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3 Years In Business

Company Details

Hours

  • Mon: 8:00 AM - 4:00 PM
  • Tue: 8:00 AM - 4:00 PM
  • Wed: 8:00 AM - 4:00 PM
  • Thu: 7:00 AM - 4:00 PM
  • Fri: 8:00 AM - 4:00 PM
  • Sat: 8:00 AM - 2:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Handyman Services
View All Offerings and Cities Served

Cost Information

  • Warranty Offered
  • Trip Charge May Apply

Ratings

3.1
13 Verified Reviews
  • 5
    6
  • 4
    2
  • 3
    0
  • 2
    1
  • 1
    4

Highly rated for

Showing 1-10 of 13 reviews Showing 0 reviews
2.0 Susan R. Rochester, NH
3/27/2021

They are expensive... but, guarantee their work, which is why I hired them. Poor job on a laminate install and a backsplash. They did NOT hold to their guarantee as there are mistakes and I had to stop the job because of poor workmanship. Just wanted them to fix the laminate that is not adhering in an area and repair or replace a cracked backsplash tile and clean up the area they worked in. They have not done so.

Response from Company:

Why would there be a review here from a person whom we never found on the leads? This woman is staying awake at night trying to figure out ways to bash us in any way she can. We have several reviews from this same woman, some saying that she is very happy with the work we do and wanted us to do more. Where did this review come from? This person was never listed on your site. We cannot be responsible for someone that does not know that you cannot place a hot pot on a laminate surface without using a trivet of some kind. Please, Home Advisor, explain where this lead came from.

1.0 Michael F. Kittery, ME
2/26/2021

The person they sent, was nice but really did know what he is doing. Lousy job I ended up finishing it myself. After they charged me 560.00 and I supplied the material.

0.50 Sarah B. Somersworth, NH
5/22/2020

DO NOT HIRE. WARNING. Overpriced. Extremely poor workmanship. Shady. My handyman was rude, tried to gouge the prices and got loud when I discussed it with him. I never got a receipt because he was unable to use his phone to email it to me, and the office never provided me with one. Besides the fact that the dryer vent he installed should have been simple and tried to pad the bill with 2 trips to a home appliance store for the hose...This guy did not even have a screwdriver with him. No lie. A simple dryer vent! Hard to find good people these days.

Response from Company:

Thank you for the review, Sarah, I appreciate your comments and am sorry for the negative experience. Upon reviewing the job I see our technician Mike charged you an hour and a half to install a dryer vent to the outside of the home. Based on our minimum charge of $172 for the first hour of work and an additional $56 dollars for the next 30 minutes. I know the materials purchased at the local hardware store brought your bill to less than $275 for the entire job. I am sorry you felt this was an excessive amount. We appreciate the review and will use it to better our execution in the future.

4.5 Gerald S. Kittery, ME
1/14/2020

A job well done, would recommend to others and will probably use them again

0.50 Dwight S. Eliot, ME
12/11/2019

Very nice people. Showed up on time. Needed my garage door headers replaced/fixed. My written estimate was for $625 labor and $200 estimated material charge for a total of $825. The person that came out to look and take pictures said they would replace one header and fix the other if necessary. The bill I received from the one person who did the work was $1569.38. Neither header was replaced. I did not like the work that was done and did not pay the bill or sign that I was satisfied with the work. I discussed the situation with the person in charge when he returned the following week. He assured me they would come back and do what needed to be done to make me happy. I was glad to hear that and asked for a copy of the bill. I later received a copy of the estimate. When I called the company they assured me I would get an email with the bill. They called back later to tell me they had sent the bill and to set up a time for the work and requested I pay in full prior to their return. I sent an email explaining what I would pay immediately and assured them I would pay in full upon completion of the job. They never responded to the email. The technician did show up promptly and performed the rework. The supervisor also showed up. I paid him at the end of the day. The work is unsatisfactory. I will not ask them to come back. They do not know how to fix the issue. One header should have been replaced entirely. This takes more than one person. They charged $125 per hour. I assumed there would be at least two people. I still have to have the issue addressed but $1500 is not the kind of money you go to court over. I have decided to move on. This company is just what it says it is, Handyman. Good for small jobs. Do not recommend.

Response from Company:

Thanks for the review Dwight, I wanted to respond to clarify some of this confusion. Per our conversation, My name is Eric, and am the supervisor you are referring to in this review. We offered in our written estimate to repair your garage door header, as replacing them would have been a considerably larger job. The repair work was quoted to take place within 5 hours or $620 for that estimated amount of time. Moreover, if the second one needed to be addressed we would address that one as well. That would have taken more time as we quoted 5 hours to complete on the door and not two. It is unfortunate that you were not happy with the repair work that was done. As I stated to you, we would come out and cut out the rotted wood and replace it with filler wood. I did not offer to replace the entire header as that would have taken a lot more time. We do charge on a time and materials basis and that supersedes any written estimates that are given. We ask that you sign an authorization form acknowledging this prior to us beginning the work. We do not charge by the job as it protects us and you as a customer from being charged more for the job. We charge by the hour and the initial hourly charge is $172 and after that, we charge $112 per hour. We cannot be any more transparent on our pricing as we only hire W-2 employees who are background checked and drug-screened as well as insured and bonded. We do everything in our power to communicate with the customer while the work is being done to make certain the work is being done to your satisfaction. I am sorry you had a negative experience. I am quite happy that you sent this review, as it shows when breakdowns happen issues arise. These are experiences that help us make our company better. Thank you for your review. Eric

5.0 Richard G. Epping, NH
11/7/2019

Everything turned out great.

5.0 David G. Dover, NH
10/24/2019

Omer is a great guy who stands behind his work. I would recommend him without reservation

4.0 Tom H. Rochester, NH
10/8/2019

Quick response.

3.5 Lynda S. Hampton Falls, NH
10/7/2019

Good work but very expensive.

4.5 Rosemary Z. Dover, NH
6/19/2019

While on the "pricey" side, this group did precisely what I asked, tidied up wonderfully, and were personable and trust-worthy. I will hire them again.

Showing 1-10 of 13 results Showing 0 of 0 results
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