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MYSTIC WATERS POOL & SPA logo

MYSTIC WATERS POOL & SPA

Swimming Pool Cleaning and Maintenance Service, Swimming Pool Heaters Installation and Replacement, Swimming Pool Heaters Repair or Service,

About us

Since my introduction into the pool business in the beginning of 2000, I have had the opportunity to learn from several intelligent business owners and have expanded my knowledge though schools and first hand training. Not long after I began cleaning pools, I found a use for my electrical and mechanical knowledge in the service, repair, and renovation side of the business. I exceeded in this field quickly and was asked to start up a service division. I then wanted to know what went into the construction of these phenomenal masterpieces I had been working on in the past couple of years. I joined the construction side of the business and soon realized that this is where my passion lies. It was in March of 2005 that Mystic Waters, Inc. was officially formed. Through Mystic Waters, Inc., I want to renovate and build beautiful backyards for people from start to finish. I now use all my training, skills, and relationships with other great contractors and reps to ACHIEVE REAL QUALITY, TRUE INTEGRITY, and give my customers the PEACE OF MIND that when using Mystic Waters, Inc. an exciting and wonderful thing happens...we make visions appear. In November of 2007, we expanded our business to include a retail location under the name of The Backyard Place located at the corner of Settingdown Road and Hwy 400 in Cumming, Georgia. It is our goal to be your one stop shop for all of your backyard needs!

Business highlights

Emergency services offered
23 years of experience

Memberships & Affiliations

Member of The Association of Pool and Spa Professionals (APSP)

Services we offer

Commercial and Residential pool maintenance, Outdoor hardscapes and backyard entertainment areas, Repairs, Service, Openings and Closings, specialize in construction and remolding of shotcrete pools

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.218 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
39%
4
17%
3
0%
2
6%
1
6%

Filter reviews by service

Showing 1-18 of 18 reviews
Nick L.
Aug 2010
5.0
In Ground Swimming Pool or Accessories Repair or Service
Yes, I recommend this pro
Excellent Service. Highly recommend

Chris L.
Jan 2010
4.0
In Ground Swimming Pool or Accessories Repair or Service
Yes, I recommend this pro
Prompt, polite, courteous

Donna B.
Oct 2009
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
Excellent

Ken S.
Mar 2009
2.0
Appointment was set and crew did arrive as promised. Pump would not prime, they spent an hour or so investigating, couldnt locate reason for not priming, suggested a leak in the pipes was not allowing prime and concluded by recommending me to a leak detection service. Leak detection service company did not detect any pipe leaks was able to prime pump after removing and replacing some valves. I feel Mystic should have been able to resolve the priming issue since there was no leak causing pump not to prime. Not only did Mystic charge me service call, with no resolve, but in addition I paid significantly higher service charge specialty work
Response from MYSTIC WATERS POOL & SPA
"Had customer called back with this info. we would have been happy to refund service call charge. We are not in business to rip folks off or charge absorbant rates for work not satisfied with."

Gloria B.
Oct 2008
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
We had a visit last week when I thought I had lost contact with my previous pool service. My pool service rep called Saturday to confirm dates for service. His computer system had crashed and as a result he lost all contact with not only me but all of his clients. I would recommend your to anyone who needs a service, but I am going back with my previous service as of next week. So I won't need your service any longer, but thank you for all you did. I will also leave a phone message for you. RJ Berardi

Carol R.
Sep 2008
1.0
$1,300
Problems, mixed up bills, more problems, charged us to come out and fix the problems he created, no call backs, no show on dates, ect. Still dealing with this company and my pool is worst then when he started working and charging us over $1,000.00 to fix.
Response from MYSTIC WATERS POOL & SPA
"Perform the services asked for and went back several times without charging anymore. Work performed at the customers house was done per the customers request (Richard). Even called manufacture when customer thought the parts must be wrong. Manufacture assured us that all was correct and this was still not good enough for customer and now they refuse to pay for parts that are on their pool."

Robert H.
Jun 2008
4.0
Yes, I recommend this pro
The only pool company in the Atlanta area that would come out and provide a quote for us in Dawsonville.

Susan K.
May 2008
5.0
Swimming Pool Opening & Closing Service
Yes, I recommend this pro
Very helpful. Went that extra mile to help me with options for turning my 'swamp' into a pool.

Dawn K.
Apr 2008
5.0
Yes, I recommend this pro
My pool looks great!!!! The pebble tech is so worth a little more money.

Mary R.
Jul 2007
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
Raymond Lewis is extremely professional. He gets the job done in a timely manner. I am totally please with his service. My pool is sparkling.

Lauri K.
Jun 2007
4.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
I've just started using Mystic Waters. Raymond was very polite, professional, knowledgeable and arrived when he said he would. He even found a problem with our pool and fixed it that day.

Kasper J.
Jan 2007
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
he is doing more work for us

Jason P.
Oct 2006
N/A
Swimming Pool Cleaning and Maintenance Service
My water is still cloudy and i have vacuumed the pool daily as well as put extra clorine in. I backwashed the filter in the morning and night. I feel like the water should have cleared up by now if all the chemicals are right and the pump has been running for 9-12 hours/day.

Michael R.
Aug 2006
N/A

Jeff B.
Aug 2006
N/A
Does good work. Would use them again.

Lori R.
Jul 2006
N/A
The owners are great! Great work! The clean up wasn't done.

Joanne D.
Apr 2006
N/A

Charlie S.
Apr 2006
N/A
I would recommend your company

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

MYSTIC WATERS POOL & SPA is currently rated 4.2 overall out of 5.

MYSTIC WATERS POOL & SPA accepts the following forms of payment: CreditCard

Yes, MYSTIC WATERS POOL & SPA offers free project estimates.

No, MYSTIC WATERS POOL & SPA does not offer eco-friendly accreditations.

Yes, MYSTIC WATERS POOL & SPA offers emergency services.

Yes, MYSTIC WATERS POOL & SPA offers warranties.