N.R.G Green Home

An internal miscommunication was rectified with a satisfactory resolution.

Something caused the ball to drop initially because no one showed for the initial appointment. However, they apologized when I called to enquirer as to the cause. We rescheduled. They were not only prompt but early, explained things clearly, and arranged for replacement of the heating system almost immediately because we are seniors with serious medical conditions. Again, the team of installers were prompt, even early, and professional, installing the new system and thermostat which works ever so much better than the older system ever did. They cleaned up and removed packaging and the old system.

Gal is great!

Very helpful and professional from the first contact with someone who scheduled the appointments and each of the service people who came to do the work.

They came out and did the work schedule

Hired for a/c repair. Inspection should have included entire unit. If so, they missed that there was damage to plenum and ducts, and that blower for heater was shot. Had them out three times- flrst, replace coil, condenser, and lines; second, replace plenum and ducts; third, replace entire heater (was told blower was not available). Note that plenum/ducts may have been damaged by first repair- I have now way to know. If everything is legit and they had done a proper inspection, this would have been under one order. Instead, I have frustrated renters and additional fees (and the so-called â good customerâ discounts did not fully compensate).

I got a reasonable estimate from NRG. Very friendly and knowledgeable staff. Depending on your project, they may subcontract your work. Highly recommend Omar Hernandez to be involved with your project, specially during troubleshooting.

Excellent all around

They came, they installed an AC on top of my 2 story house with a crane. They downgraded the size of the previously quoted AC Unit - because when the technician came, he thought it would be too powerful a unit for the ducting we had, and so the larger unit would basically freeze from the back up. So, the price went down, and they handled the job quickly. It doesn't get freezing cold super fast, but the AC does work well enough for taking off the edge on the occasional sweltering week. These pros did a very good job.

Nice install. AC works great. Nice unit and warranty. Showed up on time. Energy efficient unit.

This call is the only call you should make for AC repair.

Amir was on time, knowledgeable, helpful and fixed our AC! We will definitely use them again.

Nice company did a good job so come on hire this company bunch of nice people

Our AC stopped working over the weekend. By the time I got a tech out, for the cost of $100 for just the visit, it was working, but not great. The service tech said nothing was wrong with the AC unit. The next day it stopped working again. I called them back and they said it would be another $100 to have someone come out, despite me telling them the tech said the $100 was good for a year and 3 services calls. Their dispatch held firm, essentially calling me a liar. (Why would I make up what the tech said?) I found another company that came out and found it needed refrigerant, a simple quick fix. Since then the AC has been great. In short, DO NOT USE NRG.

job was good just wished they communicated

very professional service and extremely knowledgeable. They arrived on time, completed the work ahead of schedule and cleaned the area well before leaving.

Highly recommend them!!

Professional

5 stars-He was knowledgeable, prompt, and finished the job in a timely manner.

At first, it seemed the pros sent knew their stuff. Then I began to doubt it. Then they sent their main guy. ( Many years with them). My AC/Heat system was not working. It turns out the company does not have any idea how to fix something. He said the unit was moldy and rusty and the wiring was messed up. So I needed a new Heat Exchanger. He showed me stuff like that and said I need a new one. Then when he came back because it was not working he looked at the condenser pointed to something said it was leaking and I needed a new one of those too ($4000). I did not see any leak just as I did not see screwed up wiring, mold, or rust on my heat exchanger meant I needed a new one either. Workers who came are installers. All repairmen they have sent in a 9 mo.period do not know to fix anything. From what I have experienced all they know how to do sell and install new equipment. After having over $3500. with the company, my system still does not work. Crews came out looked and got it working before but now a new crew says it has a short. Previous repairmen said the filters need cleaning, that is why it is not working. The latest ones said that would not stop it from working. They are coming back again today. Nobody seems to know what they are doing. Not a pro among the whole company. Just salesmen. $$$$ and no results!

They expect 50% deposit prior to scheduling work, but after estimating.

Eli was wonderful and extremely kind and helpful. Not only was he a lively person who really wanted to help me, but he was able to offer an excellent first time installation for a price I could afford. When the NRG techs came, they were very professional, fully masked and very vigilante of covid transmission, putting on new shoe covers and wearing white PPE gear at certain times. They were ready for the operating room and were True princes! Everything was done quickly within 2 days of ordering the system, I was able to make several payments and I am so extremely happy to finally have air co Siri king, after having 6 different air conditioning companies give bids that I couldn t afford. THANK YOU!!! (If this sounds like a fake ad, it isn t!! All true)

Nothing to add.

Good price by comparison, but no one did measurements. It was a little tricky, but finally I think it all worked out well!

Great work, honest company. Would work with NRG again.