NYC Marble Care, Inc.

Initially, things went great. They were responsive on the phone and had all the paperwork my building required to start the work. There was some initial discrepancy in the scope of work but I take some of the responsibility for that since I wasn't double checking the exact wording on their estimate which was different from what we discussed in person and over the phone. Also, I never saw the main contractor I initially spoke at my job site. He should've been there to monitor the work and check in with me to see if the work was looking close to what I asked for. I told them from the start what I wanted and even showed them pictures of exactly what I was going for, the results were far different. They seemed to cut corners and take no pride in the work they completed. The bathroom work they did was so bad I now have to completely redo it. There are huge gouges in the floor. Throughout the apartment, the stain essentially looks like a bad uneven paint job. They even got it all over the baseboards. They clearly did not polish the floors enough because its rough everywhere. I paid over $10k for floors that look ugly and now there is nothing to do but cover them up with area rugs. Also, some of my personal supplies were missing but they did compensate me for it. UPDATE: After discussing my dissatisfaction with the results, NYC Stone care did try and figure out a way to make up for it and I appreciate their handling of the matter.

Impeccable

I experience that the expert in repair his very good .and I'm happy for the work..and the countertop looks great...thank you.

They were a pleasure to work with, and very prompt. The worker was quick and efficient, the only reason I gave one less star was that he originally missed the chips along the edge of the kitchen counter and I had to point them out for a redo. I guess the original on site estimator did not tell the actual laborer about those spots that we talked about. Either way, no big deal- excellent work.

They were courteous. on time, very professional. I would definitely use them again for any tile work. They refinished a porcelain tile balcony and applied a protective coating as well. Reasonably priced.

When they came to give me an estimate they were very informative without being pushy. I received the estimate in writing that day. We set up the service for the following week. They handled all of the required building paperwork directly with the super. VERY PROFESSIONAL experience all around.

The team did great work, from providing a timely estimate to completing the work in time and cleaning up afterwards. Would highly recommend them.

Great experience. Very professional, detail oriented, great work done. Overall - probably one of the best experiences I have ever had with a service company!