Nano Environmental Solutions, LLC.

It has been like surviving a natural disaster to try to repair our lives and home after contracting with Nano Environmental-Gwinnett and parent company Nano Environmental Solutions. This situation is very emotional for our family. But I will do my best to present the situation in a fact-based manner that I hope will be most helpful for other families. 1.Destruction of home: Nano hired a demolition crew to cut holes in the sheetrock of every room of our home in order to "look for mold", incentivizing large (jagged) cuts by paying them per sq. ft. of wall removed. We now know that standard remediation practice is to thread thin, lighted cameras through small holes in sheetrock to scan for mold in wall cavities. You absolutely need to cut out sheetrock to get rid of mold, but never just to look for it. Nano reported finding no mold through these cuts. 2.Compromising our family's health: Nano told us it was safe to return home on Oct. 3. We arrived that day to find visible mold throughout the home and had to leave immediately. 3.Price gouging: On Oct. 4, Nano stated that not only had they been mistaken about the home's safety, remediation would now cost another $5,500, on top of the originally contracted $11,414. Shocked, we repeatedly requested itemization and justification for these additional charges. Nano promised itemization on Oct. 4, but none came until Oct. 17,after work had ostensibly been completed. 4.Billing improprieties: When itemization finally arrived, it was in the form of an invoice filled with redundant charges and rate increases. Nano even billed us twice for the same dehumidifier at 2 different prices. They explained that double charges for work such as "wiping down walls" were because they hired subcontractors, given they were "busy with other clients". Nano was asking us to pay both them and their subcontractors for the same contracted deliverables. 5.Leaking due to faulty installation: Nano incorrectly installed a dehumidifier 3 times, causing extensive leaking in our basement twice. We were saved from further damage the 1st time because water streaming across the floor triggered our motion detector at 4:45am. HVAC specialists later showed us how Nano had water draining uphill, attached pipes with tape, did not install a drain pan, and mounted the device on wood salvaged from our basement. 6.Disrupted internet access: Nano's crew chopped into our ethernet cord, yanking it from the wall. We were without internet in our home/home office 3 days awaiting repairs. 7.Losing our belongings: Most devastating to our family, Nano did not remove or cover furniture or belongings on our home's main or upper levels when they chopped large holes in the walls of every room. And they did not seal off the chopped sections with plastic. Thus, stagnant, mold-laden air trapped in walls was released throughout our home, contaminating our unprotected belongings. Consequently, we had to throw out all large porous items in our hom

n/c

We had a great experience with them. They got back with us when we had questions. They were very helfpul and timely in their responses. They were on time. Steve came out the first time, also the office and the technicians were all very kind and easy to do business with. We have already referred them to a friend.

Nano Environmental Solutions did mold remediation for me. Steve was very professional. His crew did a great job in a reasonable amount of time.

They were very honest and open about the problem and resolution, and they showed up on time. They were there each day on time and kept us updated on their progress.

The service was thorough and efficient with a great price!

Very prompt and professional. Worked with me on the pricing. Very competitive.

Steve and his employees were very knowledgeable and prompt. Did exactly what they said they'd do. I needed their services very quickly and they were able to accommodate. Very pleased with their work.

It was a pleasure to work with him.

They did what I wanted them to do and I have no complaints.

no comment.

There was a water leak in an upstairs bathroom and water ran through to my basement ceiling. It had a bad odor and water damage and then Nano came out and installed a dehumidifier, then sprayed a chemical and it killed the immediate odor from the water. The company eliminated all of the potential mold and odor from the water leak.

A great company to work with. They are personable, responsive and gave me a really good value.

They came and did what they said they would in a timely and professional manner. They did a great job.

They did a really great job. They were knowledgeable and easy to work with.