Naperville Roofing and Construction, Inc.

We used them for a small job, adding a metal roof over our entry way. The salesman, Robert came out like a typical sales guy, no problem, we can do this job in 4 weeks. After 6 weeks, I called for an update, He made me feel like I was putting him out and bothering him. He actually said, they were doing me a favor by doing this job and we should just cancel the job. I decided to stick with them knowing delays do happen, I asked to just be kept in the loop on timing. another 2-3 weeks go by, I need to contact them again. Another comment of "what do you want me to do?". Umm, keep me posted on what's going on, not to difficult. Finally after over 12 weeks, my roof was installed. But they forgot to order the custom gutter that was on the quote AND recommended by them. Robert asked for an additional $250 because it was custom and they needed to drive 45 min to pick it up. I did not approve and said if they wanted to discuss further to have James (owner) call me directly. No call, just an email a week later saying the gutter will arrive on a monday. For the record, the installers were terrific, they did a great job.

They were very fast to have the work done

Very professional but was not totally happy with all the work

James and Jonathan were very professional and customer focused. They took care of my concerns in a quick and professional manner.

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