Approved
Naqua Tech Pools & Supplies
Swimming Pool Cleaning and Maintenance Service, Swimming Pool Heaters Installation and Replacement, Swimming Pool Heaters Repair or Service,
About us
Since 2004, Mike at Naqua Tech has been serving the homeowners of La Porte and the surrounding areas with quality pool services and installations of in-ground swimming pools. Customer service and satisfaction has always been our number one priority. Visit our Facebook page at Naqua Tech Custom Pools & Supplies.
Business highlights
22 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.616 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 19% | ||
| 6% | ||
| 0% | ||
| 25% |
Filter reviews by service
Showing 1-16 of 16 reviews
John C.
Jul 2022
Vinyl Liner for Swimming Pool Replacement
Gave a $100 deposit, they told me they could not do the work and Iost my deposit. Nobody showed up
Scott A.
Mar 2022
I have utilized their services several times last season as I am a new pool owner with almost no knowledge of pools and they were always prompt and provided great service
Cindy T.
Oct 2020
Swimming Pool Cleaning and Maintenance Service
Very fast
Judy M.
Aug 2020
Hired them last year and they were wonderful, called this year as we had a warranty issue with a Hayward product, and they are an authorized dealer and technical support. After going back and forth for 2 months they finally said sorry we can't or won't do the job we have no technicians to do the work? Really very poor customer service, no response or communication at all
Tom M.
Aug 2019
Swimming Pool Heaters Repair or Service
they were fair and honest
Mike S.
Nov 2018
Swimming Pool Vinyl Lined Building or Installation
Hired them in May to finish an inground pool. Gave them 1/2 down. They never showed up. The only time I heard from them is when I called. I called the week they said they would start, and they said it would be the next week. We heard this over and over until June. Then they blamed it on the weather. Kept calling was always told we were on the schedule and then they never showed up or called me back. They told me not to call they would call me when they had an opening ,that was the last I heard from them in June. Unorganized, bad customer service. The girls answering the phone always said we were put on the schedule for a certain day, and never were. Then they called in October to return our check , and we were told they could not get to it because of rain. Well we had plenty of days from May- Sept that it didn't rain. They never ever called to tell us the status. They ruined our summer , UPDATE and response to Naqua Tech. Naqua Tech lost our check and that is why it was not cashed. Mikes response " The customer did give us a check for a deposit and we did NOT deposit that due to the fact we were not sure if we would be able to actually do the work. Is not true. Then they eventually found our check in October and sent it back to us. We also have a voice mail from Mike at Aqua Tech on June 10th. Mike stated he lost the check and was still going to do our job, and asked us to write out another check when they showed up to work.
Response from Naqua Tech Pools & Supplies
"I would like to respond to this review from Mike S in Grovertown, IN. This customer actually hired another builder to build their pool and that builder basically did not finish the job and the customer was not satisfied with what they did do. They called us to see if we could help them out. We went out to take a look informing the customer that we were booked solid and we would try to squeeze them in. Due to poor weather and our own full schedule we were not able to do so. We had a few days where we thought we could fit them in but it did not work out. The customer did give us a check for a deposit and we did NOT deposit that due to the fact we were not sure if we would be able to actually do the work. When we called them in October to return the check and see if they had gotten some help with their pool we were spoken to very rudely. This was a job to fix another builders blunders and negligence and he left them hanging. They also spent much time telling us how horrible that builder was and that they basically took their money and never returned to finish the job. Our intention was to try to help this customer out with the understanding that we were already booked for the season and it would be on a fit in basis. Please remove the negative review as this was not poor service on our part. We certainly understand their frustration and hope they will find some resolve to their situation."
Wayne C.
Apr 2018
Vinyl Liner for Swimming Pool Replacement
I would recommend them.
Adam J.
Apr 2018
Swimming Pool Cleaning and Maintenance Service
As a new pool owner they were very helpful in training me in how to care for it. They have a very knowledgeable staff.
Fran M.
Apr 2018
Vinyl Liner for Swimming Pool Replacement
They are very professional. They can be very creative with the challenges of older pools. Follow up is excellent.
May L.
Apr 2018
Vinyl Liner for Swimming Pool Replacement
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Richard B.
Mar 2017
Swimming Pool Vinyl Lined Building or Installation
The work is currently underway and I would say the team is very conscientious, hard working and they clean up every day upon completion of their work. The owner, Mike has been a pleasure to work with and I would recommend them for even the most complex in-ground pool remodel.
Eddie H.
Sep 2016
Naqua quoted me $265 to close my pool & charged me $365. They said I had to pay the $100 add-on, because of for extra work they had to do. I had to redo some of their work: reposition the cover cable around the vertical upright post & adjust the cable.
Sue W.
May 2016
they could not fix light in pool called them and no one got back with me. neighbor down the road fix light in 2 minutes put a bigger screw in it. for money I paid you would of thought they knew more. they did do cleaning of the pool but to recommend them NO.
Kenneth C.
Jan 2015
Very pleased with service.
David S.
Oct 2014
Vinyl Liner for Swimming Pool Replacement
I would hire them again
Dorothy F.
Oct 2014
Very professional. On time. Addressed concerns.
Licensing
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FAQ
Naqua Tech Pools & Supplies is currently rated 3.6 overall out of 5.
Naqua Tech Pools & Supplies accepts the following forms of payment: CreditCard
Yes, Naqua Tech Pools & Supplies offers free project estimates.
No, Naqua Tech Pools & Supplies does not offer eco-friendly accreditations.
No, Naqua Tech Pools & Supplies does not offer emergency services.
No, Naqua Tech Pools & Supplies does not offer warranties.