National Standby Repair, Inc.

HomeAdvisor screened and approved seal

HomeAdvisor Screened & Approved

This service professional has passed the HomeAdvisor screening process.

Learn about our screening process
Learn about our screening process

41 Years In Business

Company Details

  • Bilingual
  • Veteran Owned

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Generators Repair- Fixed only
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Trip Charge May Apply
  • Credit Cards Accepted

Ratings

4.3
6 Verified Reviews
  • 5
    4
  • 4
    0
  • 3
    2
  • 2
    0
  • 1
    0

Highly rated for

  • Quality
  • Customer Service
Showing 1-6 of 6 reviews Showing 0 reviews
4.5 Mark P. Holmes, NY
4/19/2017

I don't mind paying labor costs but some of the basic parts that you can get at any local store were very over priced. However I think they ALL do it.

9/22/2016

National Standby Repair worked with me to select the right generator for our home and budget. I'm glad that I listened to Kris's suggestions and went w/ the Kohler. We haven't had one issue w/ this machine since it was installed it four years ago. At first, I didn't think the service contract was necessary but in the long run I know it will pay off. I waited a long time to review but after this summer, we had so many outages and absolutely no problems with it running - NSR & our generator passed the test w/ flying colors

Response from Company:

Thank you for your review! We appreciate your kind words. Thank you for your business!

5.0 Vinny P. Newburgh, NY
9/20/2016

National Standby Repair was super responsive in installing a generator at my home, and their price was the best I had out of 3 different quotes. Service has been top notch to date, highly recommended!

Response from Company:

Thank you for your review! We truly appreciate your business.

12/3/2015

Serviceman was prompt and friendly. He quickly diagnosed the problem, the cause and explained the repair required. The part was bad and in need of replacement. I replaced the part but that didn't solve the problem. Turns out the spark plug was the cause and when I replaced that, the problem was solved. The misdiagnosis is not my main concern with this company. My problem with this company is their billing practice. The work time they billed was greater than the time on the work order that the technician gave me. Additionally, they billed for travel time both to me and to their next client (I contacted them for clarification and they confirmed this).

Response from Company:

Thank you for your review! Our technician confirmed on site your original complaint of undervoltage. The engine was running fine, but the generator was not outputting AC voltage. Our technician correctly advised that the generator brushes had to be replaced. Replacing a single spark plug on an engine that was working perfectly fine is not the solution for a voltage output problem. Each new customer is made aware of our standard labor rate and cost of travel before any appointment is scheduled. When you had questions about your bill, we re-confirmed your charges including travel (which were unrelated to any other customer's charges). When you continued to question the charges, we tried to contact you to further explain, but we did not hear back from you. We would be happy to speak with you to address your concerns.

5.0 Josh R. Suffern, NY
10/28/2014

Professional, prompt and they were able to help right away.

Response from Company:

Thank you for your review! We are glad we could help.

3.0 Michael C. New City, NY
9/29/2014

The electrician came and checked out the generator. He found nothing wrong and just did an oil change. He charged us $440 in labor charges. That is exorbitant. He didn't give us any indication before coming that his costs would be so high.

Response from Company:

Thank you for your review! Each new customer is made aware of our standard labor rate and cost of travel before any work is done. A customer is also given an estimated amount of time needed to complete a job. In this specific case, our generator technician provided a full service, which included a complete 75-point inspection of the generator and transfer switch; and replacement of the oil, oil filter, air filter, and spark plugs.

Photos

National Standby Repair, Inc.
Commercial Generators

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
To find more licensing information for your state, visit our Licensing Requirements page.

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change


Required
Required
Required
Required
 
 
 

By clicking Confirm Appointment, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. Consent is not a condition of purchase.